Teavana

Store is set up very poorly. Which makes for a bad shopping experience.
–takes forever to get checked out since I have to everyone infront of me in line who wants to sample, taking up the register
–prices for the merchandise is outrageous! Tea cups and infusers at ¾ of that price should be offered in store
–tea needs to have air tight storage tins to stay fresh, which should be provided instead of needed to purchase for $ 8
— markdowns aren’t posted clearly, it doesn’t make me want to shop around when I hear «whatever the register decides is on sale is what we go with»
Products are nice here, but shopping experience is not worth the tea

Teavana always a welcoming and warm atmosphere. I truly believe they only hire people who are obsessed with tea as they always want you to try their samples. You should note how addictive their tea is, iv gone into a small debt buying everything that I could there. Their teas are flavorful and so freaking tasty. I never thought I would be a teapot person but yep, I walked out of their with a lovely little pot and I don’t care if my friends laugh at me. I bust that thing out every chance I get. My friend could use a little class every now and then ;)

Teavana is great!!! Lots of sampling and educated help in choosing tea and accessories. Barista made us two iced teas that were delicious. Sarah H. was very helpful getting my daughter stocked up for college.

My wife and I shop here often. We absolutely love the teas. I have always found the staff helpful and nice. When I have had a problem, it is often due to a new employee and it has always been quickly rectified without any fuss.
The prices at Teavana will cause sticker shock just as if someone used to buying Nissans walked on to the BMW lot. You have to consider the cost of their loose leaf tea on a per drink basis. You will easily spend more on K-​cups or your local café. Will you spend more than if you buy grocery store teas? Yes, but you are getting better tea than you would at the grocery store. To continue the car analogy, you pay more for a BMW than a Nissan. It is up to you to decide if paying more is worth it. With as much tea as my wife and I drink, we think it is more than worth it. We make iced teas and hot teas (we are not coffee drinkers) and find that the teas we get last U.S. A while and are worth it.
This place is not for everyone. If you are giving it a try, start small and experiment with different teas. Don’t go all out and buy tea by the pound. Don’t get their Perfect Tea Maker. Get cheap tea tins elsewhere. You can upgrade some or all of this later if you want.
For tea fans, you have to check out Teavana and see where it fits in for you. It is worth your look.

This is a clean, quaint shop. The guy working wasn’t very helpful with helping me select a tea but I can look up the information on my phone.
It’s a bit pricey but I will go back.

I have no problem spending money on quality tea. My favorite place is Red Blossom in San Francisco, but being as we are not frequenting the Bay Area as much, I have ended up buying at Teavana. We have a cast iron set and love it, and I drink tea basically every evening before bed.
I was in this weekend and the girl assisting me we just awful. Was seemingly annoyed by my request that any tea I purchase be decaffinated, and tried to sell me $ 70 of tea that I have never tried before. Thank goodness I did not go for a full tin because as I sip my first cup, this is incredibly fruity when I wanted a soothing tea with hints of mint (my usual tea was out of stock). She was just way too rushed, and was just NOT into her job, obviously. You work at Teavana, when someone comes in that actually knows tea like I do, please don’t try and scoot me out of there, overpriced tea in hand.
I need to find a new place in the Denver area to get higher quality loose leaf tea. Teavana has really started to bug me. Why boast about your teas if you infuse them with so much sugar in your store samples that you cover the authentic flavors? Very frustrating.

I love tea, so this place is good to get loose tea and blends. What is cool is that they will take back tea you didn’t like or get tired of drinking.

This was my first experience at teavana and at first I was smitten. I tried their samples, perused the teapots (luckily my friend was looking at those, so I was able to avoid the pitch for $ 200 iron pots.) and then headed to the counter for teas. The bins were opened and fragrances wafted and I was seduced by scents and descriptions. I chose 4 teas, wanting a pound total.
This is where my love began to fade. We both checked out and spent a HEFTY chunk of change on a breville teapot, teas, «special» sugar and the tins. When I expressed shock at my total, the receipt items were rattled off very fast and I left, feeling shell shocked at the insane amount I just spent on tea.
After I got home, I made a cup of the kiwi whatever iced tea and it tasted nothing like the sample in the store. I checked I had made it according to the sticker on the package. I had. Further investigation on the interwebs told me they use like 3x the amount often and a fair amount of sugar. Great.
So a day or two passes and merely looking at those freaking $ 7 tins just pissed me off.
Then I started looking at the receipt. The reason my total was so high was I was double charged for 2 teas, totally about $ 50 in excess charges for product I didn’t buy. Now the tins were starting to inspire rage.
We drove back to teavana (about an hour away) and while they were cool about taking the tea back, I had to explain we had been double charged and no, I’m not trying to shaft the store.
The woman handling the returns was extremely nice, but I have been soured by the entire experience. I compared some of their prices to my usual go-​to tea company, Harney & Sons and they are much more than I usually pay — not to mention I can order a small loose tea sample for $ 2-​$ 3 from Harney and not have to buy a minimum of 2oz to try a new tea.
I won’t be hitting teavana again… and I advise those who do so to make them slow down and verify purchase, amounts and quantities.

The thing about Teavana is that the employees swoop in on casual customers. I like tea. I like to chill and check out cool teapots and peruse and take my time and have some airspace for thoughts to float around my head.
But when you step into Teavana the trained tea encyclopedias are upon you with endless assistance, advice, recommendations, triviality, and up-​sell suggestions. Good luck talking to your friend free of interruption from a congenial staff member. Shortly you will have sweet scents wafted in your face whether you wanted to or not.
It feels like attack of the tea leaves, of which there are actually few in the many flavors behind the Teavana counter. This is to say, much of the tea is herbal and chock full of extraneous ingredients. I suppose this is a good thing, but I’d be more interested in variations of the basic teas. Just like a friend recommended working through the many manifestations of classical composers’ music, I have the sense that a solid appreciation of tea starts with the fundamentals of brewing and steep times and other combinations Teavana would be happy to rattle off soullessly for our immediate forgetting & befuddlement.
Teavana staff should take a step back, slow down, stop spiking their tea cups with so much sugar, and provide a little more of the relaxation-​meditation-​loveliness surrounding the history of tea.

Awful awful company. Will never buy from them again and would advise others of the same. I spent ~$ 70 for 6 tiny tins of iced tea and had it sent as a gift. The only reason I went to Teavana was someone had gotten her a tea set. In searching their site I found their prices 2 — 3 times higher than local teas shops and a much smaller selection. I found out that the gift recipient used one of the tins partially then and had the rest sealed. She decided a few months later to have some and ALL of the tins were infested with bugs. Apparently Teavana does not irradiate via UV light or wash the wet tea leaves. The leaves had insect eggs on them that were sealed up and hatched in the tins. It was absolutely disgusting — larvae and webs in all of the tins including those that had been kept factory sealed. Thankfully nothing else in the pantry was infested. Teavana was contacted multiple times — their response «thank you for letting us know». No apology, no offer to replace the product, provide a gift certificate or a credit. Nothing.
I finally went into the Park Meadows store on November 9^th and spoke to a manager. She feigned shock at the lack of service and PROMISED her district manager would call me. Over a month later — nothing. Horrible service from the company and the store.
If I wanted to send bugs as a gift I would have gone to the Butterfly Pavilion.

Teavana is the best loose leaf tea! It is gluten free (GF), yes some teas are not, so I was thrilled that I finally found a high quality tea certified GF! Not to mention they have a huge selection that are heavenly! I have experienced awesome customer service from both in the store and on line. At the Park Meadows location you can even buy a cup to go. I do this when I’m not sure about a particular tea so that I can try a cup before buying 2 oz to brew at home. It seems expensive, and some really are, but there are a lot of the teas you can get multiple brew out of. I do it all the time. A lot of the fruit ones the 2^nd brew is a lot weaker with a different taste so some may not like it, I do. The black, oolong and mate teas can be brewed up to 3 – 4 times. This way it ends up cheaper than everyone’s favorite coffee shop! It makes a great gift, but make sure they have a way to brew it. They sell lots of choices from disposable tea bags you fill yourself, one cup diffusers to larger ones. I use all!
I am now officially a «tea snob» because I rarely drink anything but Teavana. I own about 20 different teas and love love love them!!!
Herbal teas do have a lot of health benefits that I personally can testify to. Swiss Vervaine is great for upset tummy! If you go to their website first you can read about each teas benefits and what is in it.

This review is waaay overdue. I really do love this place. I hafta-​hafta stop at this place any time I’m in this neighborhood. I have bought their darjeeling tea, monkey white tea, lotus tea, fruity green tea (can’t remember what fruit though), and probably am forgetting a bunch of other varieties I’ve bought.
For me, their customer service has been really good, although reading the reviews, looks like there’s been some negative experiences. The staff tell me what kinds can be re-​brewed and how many times. Their blends are so unique and hit a really good balance of flavors.
I love the tons of samples they always seem to have. For probably the first 10 visits, I never even bought anything… just tasted the various teas out on the floor. It wasn’t until a white tea sample that I HAD to have, when I actually started buying. This store was awesome throughout the holidays, and everyone who got teavana was thrilled… who would ever imagine tea would be a hit during the holidays?!

I wandered into Teavana a few days ago as I do enjoy a nice cup of tea and I’ve been learning more about the health benefits not to mention the fact that the tea world expands oh so far beyond Lipton and Celestial Seasonings (etc.). I’m a newbie to the «real world» of tea and Teavana can be pretty overwhelming. And the idea of brewing a pot of tea in a cast iron teapot or whatever seemed daunting at best as I do enjoy the quick and easy route.
But I was greeted by a very patient and nice employee who proceeded to answer my every question and challenge (but how long do I brew green tea vs white tea vs black tea? and how do I remember all of this??) with clear information as well as helpful tips and tools. He was also great at describing the different teas and setting me up with some good starter teas and basic equipment. With his guidance I felt like I might just be able to do this tea thing and actually enjoy it without it feeling like a chore.
I was impressed with the service and the information. I’m happy to say that I’ve successfully brewed some «real» tea at home and enjoyed it as well. It was simple, easy and delicious. The folks at Teavana know what they’re doing so if you’re interested in exploring the world of tea, give them a try.

First time visitor. The customer service was outstanding almost a little annoying. But it was nice to have someone who knew what they were talking about help you. Very informative with helping find teas that I liked. A little expensive, but if you love tea, you will pay for it.

This was my first experience with a Teavana and it was OK. The free samples got me into the store, I purchased one of the iced brews I sampled out front. The Oolong blend I bought was very good, though it did not stand up to a re-​brew.
I also purchased one of the tins to store my tea, when I got home and opened it up it was only a third full, meaning the smaller size would have been just fine. Why would I need a 9oz tin for 4oz of tea?
Lesson learned be very specific about what you want at Teavana.

Worst customer service experience ever!
I went to this store last week with a friend and was very excited as I am very fond of exotic teas. The collection they have is pretty impressive.
Yesterday I noticed that I was charged twice on my card. So I called the store and asked them if they can fix this mistake. The girl on the other side of the phone tells me to go dispute it with the bank! I was totally shocked. Then I explained her that it should be easy for them to fix it as I can show her my statement — so she asks me to come in again so that they can take care of it.
Oh well, I go to the mall again after work in the evening and they hand me a customer service number and asks me to call them. I said why did I have to come on for getting a phone number to call!!! She said she cannot speak for someone else to talked to me in the morning. To top that, she tells me that I am not the only one facing this problem as many customer are being double charged and they have some glitch in their system.
She was so rude that I just walked out of the store and sat on a sofa out there and just thought of making a call to customer service. Voila! The number they gave me it won’t ring! I tried 10 times and finally went back to the store and asked her to confirm if she gave me the right number. She confirmed that the number was right. Then I asked her to explain why it won’t ring! She said they turn the phone off at corporate office after 5pm Eastern time! First I heard of a corporate office like that. Anyways, I was so annoyed and frustrated by that time — that I just left.
So, today I called the number and finally someone answered. I sent them the details from my statement and they say they are going to refund me for the 2^nd charge! The reason they gave was that it happens with AMEX cards! First time I had an issue of double charge with my AMEX! Oh and no apologies … NO NOTHING!
Oh well, they surely lost a customer and many Xmas gifts I was to buy from there this year! Good riddance!

Ok, so first and foremost I love tea so the tea at Teavana was great. They just opened a new location at Park Meadows and I immediately went up to see it. It was fun to try the teas and I ended up buying two kinds… without sweetener, which seemed to really upset the employees.
On that note, I could not have been more frustrated with the experience itself. They were busy and it seemed that my asking questions was irritating so I kept being passed from employee to employee. The employee I ended up with was really pushing me to buy a pound of tea, I told her I didn’t want that much so I went with 8 oz, which really seemed to offend her. Then when I asked her to blend the tea (which she was supposed to do anyway) she pushed a tin on me (overpriced but useful I guess) without informing me that there were different sizes of tins if I wanted to spend less. Then she proceeded to fill the tin to a pound even after I told her that I wanted 8 oz. When I asked she said and I quote
«Ooops! Well did you just want to buy a whole pound then since its filled?»
I swear that I wanted to throw that tea in her face. I left with a sick stomach.
A friend of mine went back and had the same kind of problems. They pushed her to buy a different teapot than the one she originally wanted and she went back and returned it because she was so frustrated!
I work in customer service so I understand upselling but there is a limit and you should always want your customer to be happy!
Go for the tea but be prepared to be treated badly at this location