Michael Of The Carlyle

First time here and it was wonderful! Got my hair done by Sydney and it was quick and easy, and she knew exactly how to recreate my wishes. The salon was very lively and busy, which means that they have clients that keep coming back! Definitely will be one of them.

Love this place solely because of Alisha, she is awesome and knows her color theory!

love liv! great colour by her! exactly what i wanted!
recommended her to my roommate who also got a fab service.
highly recommended!

do not get your hair colored here! i asked for a balayage and i got an ombré on my short hair, they never added a toner and my hair turned orange, i am not a hairstylist and i even know that a toner is needed when going blonde from darker hair. i had to go back and was told by the manager they wouldn’t charge me to fix it, when they fixed my hair the next day she said i have to pay an additional $ 20 for the difference for the extra color they had to use. my hair actually is still not like i wanted it. this is the worst experience ever and the manager is super rude. they assigned a new person to do blonde hair, horrible.

Stephanie is amazing. I initially walked in almost in tears after I had gone to a different hairstyling place where they bleached and damaged my hair. Not only did my hair feel and look completely fried, but it also was not the color that I wanted. Stephanie scheduled me an appointment with her and it’s been like magic ever since. I don’t know how she does it but I always end up leaving feeling like a million bucks. She is a total day maker. Aside from that I can bring her in my extensions and she knows exactly what to do with them to make them look flawless in my hair. She remembers what style I like and what my hair needs every time I go to see her. I don’t even have to ask! She also knows exactly which products to recommend to me and it never comes across as salesy. Because my hair is damaged right now from the bleaching, shampoos that I have tried have literally left gross build-​up in my hair. I’ve tried 4 different brands of shampoos over the last month that have claimed to nourish and bring back shine and each of them have left me with the same disappointing result. I told Stephanie of this dilemma a few days ago and she suggested some shampoo to me (the Triple Effect) that has absolutely left my hair silky and smooth at home for the first time in over a month!!! I love love love her, she has a client for life!

My first haircut at Michael was about a year and a half a go. My stylist? Alisha B, manager. She is a amazing! Friendly, precise and honest. Sometimes as clients we have unrealistic expectations of what we want our hair to look like. I show her a picture, we talk about the process, final result (pros/​cons) and she does the damn thing! I get so many compliments on my hair. I have such confidence in her that I’ve somewhat become a hair snob, constantly critiquing other women’s hair. Lol. The salon is spacious and clean. Staff is friendly. They have water and coffee if you want it. Personally I prefer wine, but water will do. ;)

I didn’t read the other reviews but I do know that Angela rocks it. She is the only one that can get it right time and again. If you want someone who truly knows what they are doing go see her. You won’t be disappointed!

I have been coming to this salon for over a year. I love coming here, most of the girls are so sweet!!! Kayla does my hair and always does a perfect job. You can tell that they are a great group of girls.

They use a tiered system here where what you pay is determined by the experience of the stylist. I’ve had Dooyun cut my hair twice and have been thrilled with the results both times. The only negative experience I have had was when I went with a less experienced stylist and went for a sort of wild asymmetrical cut, a more experienced stylist (Kimberly) fixed it and I ended up loving it.

Nastasia is great and is consistently on time for my appointments.

This place is extremely disorganized, it’s ridiculous. I cannot speak for all of the stylists– perhaps they all do great work. I’m not sure on that end. I will tell you, however to beware if you decide to go in and just buy a product from them. I went in one day to buy shampoo and conditioner. They told me it was 20% off, but forgot to ring it up that way, so my card was charged twice (once with the incorrect amount and once with the correct amount). Once I got home and realized it was charged twice, I called and they told me I’d have to come back in to get a refund (a 20 mile drive from my house). I gladly went in and was very patient. I talked to the manager (after being made to wait half an hour) and she told me «that’s not exactly true» — excuse me?! What’s not true? Woman, I just want my money back– why you gotta be so rude? She then told me that it already had been voided and there was nothing more I could do and I just needed to wait 7 – 10 days. I waited. And waited. And waited. On the tenth day (no, this isn’t the creation story) I went back in. Still no refund. Talked to them again. She said there’s nothing more she could do. «It’s been voided in my system, it must be a problem with your bank», she said (I had talked to my bank-​which I trust more than her– 3 times, it wasn’t them). She then resorted to «oh well, I guess you’ll have to call corporate». I’LL have to call corporate?! This isn’t MY issue. This is YOUR issue, your business, and your corporate. But I called. I was then told the transaction was never voided and they’d get it back on my card right away. I’ve been in 3 separate days (a total of over 2 hours), over a time span of 2 weeks and I’m still waiting on my refund. Goodness gracious. I will never return and neither should you.

I stopped into this salon a few months ago when I was short on time and discouraged from dropping $ 200 on my hair. While I was grateful that they were able to squeeze me in, and had a great time chatting with my stylist, my hair just wasn’t up to par. I asked for a minimal trim and lost 3 inches (so very upsetting since I’ve been growing my hair out.) The gradient color scheme (medium brown halo to blonde at bottom length) didn’t look quite right. Finally, there was no style to my cut. I waited for my hair to grow out a bit, to «get used to it», and so on, but in the end I was never happy. After returning to my regular salon — where the color gradient was corrected and my hair trimmed minimally with a great style cut — I can finally see the reason why I pay more at a salon that isn’t in a mall.

Went to this salon a couple weeks ago and had my hair done by Hanady (sp?). Worst hair experience ever. The cut and color were not even close to what I asked for. I asked for a trim, and she cut a few inches off and completely butchered my hair. I had to go to another salon and pay to get it fixed, and they had to cut off even more hair to make it even. They also had to re-​color it and it’s still not right right because of color Hanady used (it was red/​orange — exactly what I asked it NOT to be). My hair was originally past my shoulders, and now it’s just below my chin. I did not want short hair! The manager Alisha did give me a refund (minus my tip), and was very apologetic. I would not recommend having Hanady do your hair.

Really nice atmosphere. I got to them through a friend of mine that referred me to Renee. We both have curly hair and I knew I couldn’t go wrong as my friend’s hair all of a sudden was «sleek and shine»!
Renee was great, she listened to what I wanted and got the job done!
I did deep conditioning, cut and anti-​curl. At the end I got a conditioner as a freebie for my first day and my friend will have a $ 50 discount for the referral!