Brunswick Zone XL Lone Tree Lanes

$ 75 bucks for a family of four to bowl 2 games. No discount for the 5&6 year olds. Terribly under staffed. Poor service. Lane was not working for 10 minutes or so.
Other than that…

Like the location. They struggle to handle their guests when they are busy. Poor communication to the customer. Like many people, i can understand when you are busy, many things are going on. Cannot understand guessing at a potential time for waiting. For example, «it should be 20 minutes, oh wait I mean 2 hours» «or actually I don’t really know». Front staff enthusiasm is also disappointing. Better off driving to Celebrity Lanes. They can provided more consistancy and are actually happy that you came in.

We wanted a fun family night and found almost what we were looking for! Great entertainment, but not enough staff and the laser tag and several arcade games were broken.
We have been to Brunswick Zone multiple times and normally love there laser tag! However the last time, most of the guns weren’t working right and didn’t have lasers so the results weren’t accurate which took some of the fun out of it, plus you didn’t know if you got a person or not. A lot of kids were frustrated with that. We informed the staff that the equipment wasn’t working right and they apologized and said they were working on getting the guns fixed. The staff there had good customer service, but we could tell they were understaffed for a Saturday night. Their arcade room was a lot of fun with a variety of games and prizes, however our last time a lot of the games were broken which was a huge disappointment to our kids. The staff were unavailable to help check tickets on cards and give prizes. We spent awhile waiting in line with no one behind the counter of the prize area.
Because our past experiences were 5 stars, but the last one was only a 1, we’d give it a 3 star total. With more staff and everything working, it’s definitely a place to go for great entertainment! We’ll call next time and ask if equipment is working before going…

Brunswick Zone is a favorite of ours for corporate events. We rent out a bunch of lanes at least once a year. They handle our group of 80 or so with ease. There is something fun for everyone. We set up a package with bowling and then an optional laser tag or arcade pass. Laser tag is just as much fun as an adult as it was back when you were a kid. Their arcade has all the newest games as well. There is also a bar area where people can simply hang out and play pool if they aren’t up for all the activities. A great fun afternoon out!

Very disappointed in the service. Tried three different ways to order food 1. Selected the service option at the bowling lane 2. Walked up to the food counter — the girl said ‘may I help you’ then immediately walked away and didn’t come back within a reasonable amount of time. 3. Asked someone at the desk. She took my lane number but no one showed up.
One hour later we have not had any service and are almost done bowling. We’ve been coming here for years. Have had a couple of my kids birthday parties here but I think today is the last day we’ll be here unless something changes.
No one that works here makes eye contact and they seem completely disinterested in the customers.
So disappointed!

Stay away. they will take all of your money if they can. I wanted to pay for two games at 3pm for our party of 9. They told me we could settle at the end and took my card for file. Then, we played our two games and then checked out to be told the rates for both bowling and shoes from when I checked in were no longer valid and now my cost went up over $ 50! This was after the first lane’s bumpers would not work, then had to be moved. The next lane quit working six times over two games. The service button did nothing so each time we had to wait in line to get it fixed. When they did finally adjust our payment, the manager then changed their mind and wanted us to give our credit cards back (Signed the receipt) so they could again charge us the higher price. Trust what the majority say about this place… GO SOMEWHERE ELSE!

Dirty, overpriced and multiple bad experiences. Highly recommend anywhere other than here to bowl or play laser tag.

We just had another terrible experience and will never be back. If I could give negative stars I would. We gave this bowling alley another try for our children, but it wasn’t worth it. It was extremely over priced and had very poor customer service. We were placed next to terrible clientele who didn’t even understand how to bowl. We even tried talking to the manager, but he clearly didn’t care. I would recommend bowling a ball in your basement before I would ever recommend this bowling alley.

Went at 7 on a Saturday night. Didn’t seem too late to be so unfamily friendly, but that’s definitely what it was. Super trashy music videos showing everywhere you looked, and no way to get away from it. Had to constantly divert our kids’ attention… the manager was kind enough to switch the big screens to football after we inquired about it, so that was a plus…

Find another venue for your family. Spent a miserable couple of hours waiting to bowl. When we approached the scheduling team they were reminded we were there and got us a lane (shouldn’t have to monitor them to find us). The bartender ignored many, many customers and over poured regulars. When others asked why they had to wait plus 30 minutes at the bar she indicated it wasn’t her day to work. Manager just about the worse I have ever seen. No ability to improve issues for customers. Just stated replay of her career and why she knows everything. Falsely accused customers of actions that didn’t happen. Bathrooms filthy. Bowling balls not restacked after use so none available. We were told to go down the lanes and find them. Not our job.
This place must have been a gem at one time but it is an expensive avoid now. New staff needed in all areas.

Had a terrific «family friendly» New Year’s Eve celebration. Congrats to the Brunswick XL staff who threw a great party. High quality laser tag, bowling, video screens/​music and bar. NYE deal was really reasonable.

The level of suck is unreal. The new layout is NOT user friendly, the booth seating in the bowling area fits three adults at best. The counter tops outside of the bowling area shorter than the stools provided to sit. The bartender was most certainly busier than she should have been but her helping SIX other customers before she made eye contact with me was too much. Shame on the management for understaffing in a Saturday. If we hadn’t paid for the overpriced bowling before we found all of these deficiencies, we would have left. It is safe to say, my money will be spent elsewhere. Bowlers beware.

If I could give zero stars, I would. This was the first time I went to this establishment, and it will be the last. Not only was there a crazy wait, but the service was abysmal. One of my friends literally waited about 30 minutes while sitting at the bar before the bartender got to her. The bar wasnt busy — they just ignored her. At which point my friend ordered a pitcher of beer — for $ 20. Incredible.
Once we finally got a lane, the light was out over the pins. Not a huge deal, but considering it cost over $ 60, another letdown. There was a large family next to us, who engaged in a pointless verbal dispute over the bowling balls, and the shared space on the table. After speaking to the manager, they decided to move our group further down the way to a different lane. While my friend’s 7 and 9 year old got their bowling balls to walk down to the new lane, the father next to us snatched a ball out of the child’s arms, claiming they were stealing bowling balls from his children. I patiently explained to the father the boys had in fact brought their own balls to the lane, but he could go ahead and take theirs if he wanted, as it wasn’t worth the energy to argue over it.
Suddenly, a man who I hadn’t even noticed up to that point started staring at me. He then stepped inches from my face and tried to entice me into a physical fight for unknown reason. Like an adult, I walked away to join my friends. At that point I was ready to leave. I sought out the manager, and our group requested a full refund due to the horrible experience. The manager outrageously accused me of «mean mugging» the other male. I explained to her I had not even noticed the male before he started cursing at me inches from my face. The manager said «I’ve been doing this 20 years and I can read your body language!» She even said «I don’t want to have to call the cops» at which point I told her to go right ahead. Having called her bluff, she stormed off, shouting «I’m not going to refund you». After another member of my party had words with her, she did finally refund the money.
Unbelievable. The place is a dump, insanely overpriced, with horrible service, a terrible manager, and obviously ghetto or white trash clientele. Stay away!

Do not play laser tag here. Many of the guns don’t shoot lasers so you cannot see where you are shooting. Just awful

We have a Chaparral card that’s supposed to get us BOGO. When we arrived we were told by the manager Monica that they do not honor those and the school has ignored their request to be removed. In my opinion as the customer I shouldn’t be put in the middle of their issues with the school. They absolutely REFUSED to honor the card, would offer no discount, substitute or apology. This is NOT The way to treat your guests. The card is what brought us here so you think they’d see the value in that. I still allowed the kids to play one game of Laser Tag which is $ 6/​15minutes (pricey IMO) because as in my situation it’s not the kids fault this business doesn’t value their guests. We will find somewhere else to go, even if it’s more I’m sure the service will be far superior!

This place needs better training for their staff. They are not trained, willing, or able to help. Management has zero problem solving skills, which is apparently why the staff can’t handle situations.

Well the experience couldn’t get any worse. A year ago my family and I got kicked out of Brunswick last Christmas due to all of the holiday parties. Then it happened again a week later. We were regulars back in 2014 emphasis on were. We received 4 free pool passes to come back and enjoy ourselves. It’s been about 11 months since we have been here and we decided to come back and give it a try again. We arrived and we were greeted by an unlikely problem, they didn’t want to accept our passes for pool despite what happened to us a year ago. Then the manager came over and tried to explain but was more rude than being helpful. He told us that they were not valid anymore and didn’t care what happened to us. This was uncourteous of any manager I have ever delt with. This place has been rude to its customers for a long time now. We even came here from monument colorado to enjoy some time here but due to the way we have been treated I wouldn’t recommend this place to anyone if you want to deal with a rude manager then be my guest but I would steer clear of this place and go somewhere else.

Flat overpriced beer had to wait for barmaid to finish her smoke break, music so loud, yelling at friends next to me to be heard, soooo expensive!

Very disappointed in how prices went up. They used to have a great deal here. For $ 10.50 you could play unlimited laser tag, bowl, pool and you got a $ 5 game card and shoes. We used to come after work and just play laser tag and games sometimes bowl but I guess now we won’t be able to do that because someone got stingy or greedy or whatever. You only get one game of laser tag now and extra ones are almost $ 6! Each.

Have been to this location several times and have done all they have to offer. Bowling, laser tag, bar, arcade, poker nights… And overall it is a pretty good experience. My only issue is with the arcade. I went last week and seemed like every game we tried to play multiplayer it wouldn’t link the two machines together. The ski ball machines shorted us throws and the basketball hoops didn’t count the baskets for entire rounds at a time. Would love to go back and have some fun together, but the machines need to work. Happy hour game prices are great, full price would be expensive.