American Eagle Outfitters

If you like being ignored and forced to wait a ridiculously long time to give someone money, then this is the place for you!
With the cute-​ish clothes, I thought I would be frequenting this store often to clothe my picky teenager, but I will not spend a cent at this store after the horrible customer service I experienced.
The ridiculously slow cashier and slovenly-​dressed store manager feel it is acceptable to force customers to wait over ten minutes before helping the next person in line. Is this a Barney’s offshoot?
When I walked by the register the first time there was already a line, but I was browsing for an item to exchange for the scarf my teenager received as a gift. I decided to just make the return and let my teen pick out something else with a gift card I intended to buy to supplement the return amount.
The line hadn’t moved. There were at least three other sales people that passed by and could have been called to help the next customer while the cashier continued to muddle his way through a return.
There was probably only five customers browsing the store. I guess all of the customers looked like shoplifters and the employees had to walk around appearing not to see any of them. Maybe the sales people were secretly watching them, at least from afar because they didn’t appear to engage with any of the customers as I was watching for over 13 minutes from the time I started looking at my watch and was finally helped.
To top the experience off, the cashier even called the manager for authorization on the customer’s return. The manager completely ignored the line and went back to pacing around and walking by the line another four times. I realized the cashier must have gotten his horrid customer service skills from this slovenly dressed manager. Eventually, the manager appeared to check a size on the display for a customer, but disengaged shortly after.
I was finally helped by this mental giant who offered no thanks for my patience. Instead, he insisted I share my phone number with him to complete the transaction. That is absurd, but I shouldn’t have been surprised given his leadership. I gave him 999−999−9999, which is the default for customers who don’t want their phone number distributed. Lo and behold, after I was being helped, the store manager did get on a register to help the next lucky person in line.
The cashier did thank me for being so polite. He is most welcome for my reaction, that is all they will get from me since I will be giving their useless gift card away.

I also agree with previous posts. I worked for the company for six years and that store is a joke. It’s absolutely filthy and nobody is doing anything and it couldn’t be more obvious nobody wants to be there. Neither did I, but that doesn’t mean you slow down others because you’re not having a good day. I asked if they still did the 15% discount for checking in on 4 square/​fb and they acted like they had no idea what I was talking about and offered zero help to find out. I was gonna see if they needed help with floor sets but that’s not happening.

I agree with the previous review. I went in this store today and watched several employees folding clothes and working the floor when only one girl was serving as cashier– a very slow cashier at that– as the line piled up (which is very uncomfortable in this space, since there is nowhere for the line to go and people don’t know where to stand– everywhere you look is narrow walkways and stacked tables).
I finally got out of line and told one of the clothes folders that they needed help at the registers. She said she knew and thanked me. One girl came up and was also extremely slow. I left and came back later on my way out of the mall only to find the same situation: two slow cashiers, a long, confused line, and nobody trying to change the situation.
Yeah, fail, American Eagle. Fail.

Avoid this store if you can. Elitist, snotty, unhelpful staff! It was my first time in this store with my friend buying jeans. Would have felt better if someone was standing at the door and not let us in, saying «You aren’t welcome here.» I will not be returning and would give zero stars if I could.