Big Brand Tire & Service

Decent enough place for tires, and its nice that when they have enough time they will provide some services for free. Just DONT get your oil changed there. They charged me double what the advertised price was, and they crossthreaded the heck out of my drain plug. They didnt admit to it, just jammed it in as tight as they could and left it for me to find on my own! It took about 3 hours too so theres no reason they should have rushed the job. Now im no expert, but even I can figure out how to thread in a plug without damaging the car…

Lompoc Big Brand has become our go-​to shop for all of our cars’ needs. The customer service is excellent and timely, prices always comparable, if not better. Even when we have the occasional rare issue, they have always made it right. Now, as an added bonus, they are a certified Über inspection site. No more having to go to SM or Buellton for this service. We highly recommend Lompoc Big Brand.

Consistently the best deal on tune-​ups, oil changes and tires. I am always impressed with the high level of customer service and affordability. Because I drive a lot for work, I’ve had about a dozen oil changes, a set of new tires, and a tune up here in the last year, without a single complaint. I highly recommend this shop.

I called a few other Tire places in Lompoc. They priced matched and then some. 4 brand new tires for a GREAT deal and they through in filling tires with nitrogen for free when I asked. Great at price matching. All you have to do is call and let them know.

I called a lot of tire shops and this was the only shop that had the tires in stock that I needed and at a price I wanted. I thought about Costco but they don’t do alignment. I got an appointment that afternoon and when I arrived I had to wait in a line a few minutes but I was soon helped by a friendly service rep. I was well served and when I got done paying my bill I find out there was a rebate too!
They do nitrogen tire fill too.
Bottom Line:
They had the tires.
They had the right price,
They had all the service I needed
They delivered it all on-​point.

I started coming to Big Brand Tires after I received horrible service from Lompoc Honda. At Big Brand Tires I get treated they way a customer should be treated. I have never had an issue with anyone here. Everyone is polite and my service is done on time if not sooner. Keep up the good, work Big Brand Tires.

I recommend against this location to everyone who asks me about it. The work is fine and the price is fine, but this has to be the slowest auto shop I’ve ever used. As far as I can tell, they overbook and understaff, so a job that should take an hour or less ends up taking 3 or more. There are plenty of other cheap shops in Lompoc that can do the work you need on your car in a much shorter time.

Was supposed to get free tire rotation for life. But when my wife asked for it she was told that they were too old to rotate. What a bunch of BS. Who are they to decide if the tires can or cannot be rotated. Nobody else does this. I just think that they were trying to snow my wife into buying new tires when it was obvious that they were not needed.
Women best beware of these «sales tactics».

Horrible customer service at Big Brand. I got to the door by 7:30am sharp and asked for an oil change, tire rotation, and free alignment. Yet I waited 2 whole hours to get that done. I was the first one there! It shouldn’t matter if someone has an appointment, I got there first at 7:30am. Why should there be a wait of two hours for them to do that? Lazy workers. Never going there again. They have raised the price of oil changes too.

Decided to give these guys a chance… even after reading some iffy reviews… decided to do it the ‘right way’ by setting up and appointment (oil change and tire rotation). Arrive 10min early for my 1:30pm schedule time. Its even listed up there on their fancy TV. Shane is friendly and informs me that it will be ready by 3pm. I tell him that w/​o my car its about a 30min walk so I might be a little late. He says they close at 4pm so it for sure won’t be later than that and that they’d call me.
I had a meeting so hoped that after the meeting there would be a message. Since there wasn’t I assumed it was ready to go. I arrive at 3:55. Get there, they haven’t even started… I start walking back meanwhile making calls to see if I can get into work later etc (you know… life) and long story short I decided to walk back and just take my car. By the time I got back they had ‘just started’ on my car. So this leads me to the following conclusions.
1) they schedule more appointments than they can handle
2) they are terrible at communicating
3) they decided that since I would be late to pick it up by 3pm that they could skip my car and do a different one
4) when I got back they clearly were going to start on it… why not tell me? Had I not decided to turn around… I would’ve had to make my 30min walk twice more!
Any of the above and quite possibly all of the above…
I’m very disappointed. And here I am still waiting…
Its understandable to have delays. But on a scheduled appointment this should be minimized. If its still happening then booking appointments needs to be revamped. Take less appointments. Communication needs to be much better. When someone tells you they have to walk… save them some time if you know it won’t be ready! Especially when you haven’t even started it yet! And if that mistake happened. Don’t let them leave knowing they have to walk two trips if you’re going to start right then.
The only one I can’t be sure of is #3…but it sure looks suspicious…
Sad thing is — I just moved here and don’t really know where all the places that offer routine automotive services are. One place is as good as the next. I hope to see more reviews because this is the only way a newcomer has to get an idea about the place he’s going… :(
Edit: they finally finished and gave me a discount of about 25%. Bumped it up to 2 stars. He (Shane) also apologized for giving a bad first impression.

Waited a whole hour, after making an appointment and no one informed us they were behind… I had two kids and tons of patience but come on !:(nothing was done to my car at all.

Let me start off by saying I don’t usually write reviews, so please bear with me.
I had placed an order for four new tires on a Friday and was told they would be there by Tuesday. Booked an apt for Wednesday morning since it was more convenient for me. I ended up having to reschedule that appt due to last minute work stuff, so I rescheduled for Friday afternoon. When I got there Friday, I was told that my two front tires never came in. The gentleman (Shane, I believe) said he could get them from the Santa Maria store and they would be there Saturday morning. I was slightly annoyed, but forgiving, and asked him what time I should come back. He said anytime would work, so I rescheduled for 1100. Come back the next day at 1100 and my tires are STILL not there. Was told their delivery truck comes between 1100 – 1200 and I could come back in about an hr. VERY annoyed at this point, but decide it’s not worth it to get upset. I actually received a courtesy call a little after 1200 to let me know my tires did in fact come in, which was nice. Since I was still running around town doing errands with my kids, I was not able to make it back to the store until about 1345. At that point, I was told putting the tires on and doing an alignment would take a «solid hour and a half.» Ok… that’s reasonable. It’s now 1545, and mind you I still have my 2 small kids with me, and still no car. I inquire about the status and was told it was about to be put on the alignment machine. Ok… I tell myself to be more patient, but I’m seriously getting annoyed. It’s now 1630 and I’m told that my car is finished BUT… wait for it… the somehow messed up my side body kit. Are you freaking kidding me!!! Apparently the «safety» mechanism on their lift engaged when it shouldn’t have and it smashed/​dented my car!!! WTF!!! I’m so pissed and in shock I don’t even know what to say at this point. The manager (Josh, I believe) was very apologetic but come on. Don’t tell me «when we mess up we own up to our mistake» like you’re doing me a favor. Of course you have to own up to it… its you freaking mistake!!! It makes me feel as though if the damage wasn’t noticeable they would not have said anything. And I for sure wouldn’t have noticed since the damage would be under the car. Ugh!!! Then he refers me to a local body shop they work with, which is fine, but that makes me think they must have ruined other cars before if they have a body shop already lined up.
He did end up not charging me for the alignment, which I was grateful for, but these sequence of events has turned into an even larger inconvenience. Now I have to take time out of my busy schedule to get an estimate to get my car repaired and who knows how long the repair will take. My husband is currently deployed and I work full time night shift, so to say this is a tremendous inconvenience would be a complete understatement. I just hope that this entire incident gets resolved quickly and without anymore delays.

Over two hour wait for an oil change, tire rotation, and «free» alignment check. not impressed… actually I’m still waiting.
The car sat in the parking lot for a ½ hour past my scheduled appointment time before they touched it.
Not happy. definitely poorer service than I’ve experienced in the past.

Came here once for a vehicle inspection. I ended up needing brakes and the staff was friendly enough but I felt much over-​charged. Talked to some of my friends and discovered they felt the same way when they got work done there. I’ve decided after that and the other reviews here to take my business elsewhere.

I’ve been coming here for service on my cars for six years and have always been pleased with their service. They have always gone the extra mile with any of my needs or concerns. To those reviewers who have complained that the wait times are sometimes longer than expected: That can happen when servicing a vehicle. They don’t have a limit on how long a car can be on the rack. Once they start working on your vehicle, it stays there until finished even if they find unexpected work that needs to be done. There are many options in town for car servicing and the fact that this shop stays so busy should tell you something about the quality of work. Try to find another shop that will stay open late to finish working on your car! If you want excellent service at a fair price, I highly recommend this business.

Don’t know what to think. I came here five minutes til closing time with a flat (two weeks ago) & they were kind enough to give me a spare & order me a new tire.
Well I gave them my contact information & they said that my tire will come in two days. Well it’s been two WEEKS & I’ve heard nothing so I called once & they said that my ONE tire didn’t come in so I waited & waited & then I decided to drop by & ask for the status of my tire & sure enough, it was in the back this whole time.
I can’t believe I’ve waited two weeks for one stinkin’ tire.
They could’ve at least had the decency to call me & tell me that my tire came in or they could’ve gave me a discount or something.
Probably won’t be back after literally hunting them down for information.

This place takes advantage of the new driver. When asked they give nothing but excuses. 460 for two tires to replace tires with a lot of life. Wont fix their shitty brake job. More excuses. Didnt read info on car and put shitty valvoline. I had synthetic in car. Even walmart knew to check sticker! And front end alighrment that probably wasnt fixed. The tires needed air thats all. Typical backdoor bs.

Will not be doing business with Big Brand Tire EVER again. Appointment was at 12:00 for oil change and wheel alignment. It is now 1:40 and they are just now doing the oil change, haven’t even done the alignment. Total waste of my time and now my day and all other appointments are screwed up. Thanks for ruining my day Big Brand Tire. And to top it off, an apology followed by well we can get you in another day… No you can’t… At least they gave me the oil change for free.
EDITED (same day, 5:30 pm)… Recieved a phone call apologizing for the mess up (much appreciated), worked some details out and will give business another go around. Stuff happens and we all understand that, but communication could use some work. If you are running late especially when its time for a customer to pick their vehicle up and work hasn’t even begun, a phone call goes a long way.
However, customer service, in making sure customer was satisfied in the long run was excellent.

I was in Lompoc visiting family from Silicon Valley when I noticed that the rear tires on my MBZ ’01 CL600 had a severe wear pattern on the outside treads (scrubbing). I initially talked with Sean who visually inspected the issue and determined that the rear wheel alignment was the problem.
As a «picky» car owner, I asked who on Staff would be the person to correct the situation — because of this particular car, he recommended a 4 wheel alignment and Don. When the car was on the rack with the alignment equipment (BTW, State-​of-​the–
Art Hunter!), Don noticed that the specs for the front/​rear alignments were «extremely generous» and recommended a much narrower setting (he has been in the car business for 30+ years). I took him at his word and am extremely pleased he took the initiative in his recommendations as the drive home and driving since has been great in the overall tracking and driving.
He even suggested that when I am down in Lompoc again in June, stop by and «he will look it over and tweak it if needed». Show me ANY Retailer who would take the initiative to recommend a «more effective setting AND then stand by that recommendation to make it as «perfect» as possible?!

I’ll start by thanking the staff for taking care of me on this one. I knew which wheels and tires I wanted ahead of time and the ordering process went smoothly. Brad was hilarious and made the process thoroughly enjoyable — even if it was costing me a bunch of money. His sense of humor extended to when he called to let me know that the order arrived and that I could take the car in for its makeover.
I stopped by late in the day wanting to drop the car off so it would be first in line the next morning because I had to head in to work the next day. They surprised me by offering to go ahead and take care of the wheels and tires, and to do an alignment while I waited. Since it was late in the day, it was totally unexpected and very greatly appreciated. The car’s sitting in the driveway and ready for me to show it off. Woo hoo!
I’ll take a brief moment to mention that they’ve done a great job of making the place as hospitable as possible. They have a computer with an Internet connection, a room with toys for the kids to play in, and the like. It’s not where I’d choose to take a date but it’s not a bad place to blow an hour.