Hertz Rent A Car

Good service, they bring me to my boat terminal which is a 20 minute walk and I have suitcases that’s awesome!

ZERO STARS.
In the day and age of social media you’d think that being customer service driven would be a priority for Hertz. Every encounter I had this weekend at this store and at the LAX location was entirely disappointing. My insurance is contracted with them so I’m obligated to use them in order to get a «special» rate. I told them that I had a daily rental allowance and he told me all they had was a Nissan Altima (half the rate I am allotted per day) and that I could call him back on Monday to swap it out. Proper Customer Service practice would be to check and see what was due back/​coming in on Monday. He just gave me an answer to get me off his back.
So, I called the Corporate number on Sunday to do the leg-​work myself and see if I could swap out the car at the LAX location, considering they have a large variety of cars there. I was told yes and to ask for a Manager when I arrive. When I got there I went to the Customer Service desk and the «Ambassador» told me where the Manager was and that I needed to go back outside because I didn’t get a yellow ticket from one of the employees outside checking in cars. Frustrated I asked her for a little hand-​holding since there was no one assisted me when I got out of the car and I had no idea where I was going to get this ticket, as well as the fact that I didn’t want to wait in the long line again when I returned with the ticket. She said «I will be here, you don’t have to wait.» I came back, she was gone on a cigarette break. Couldn’t have been 10 mins that I had left. So I headed straight for the Manager. Her answer was «Sorry, we cant help you here. We don’t handle insurance claims at this location.» I explained that this is why I called before driving all the way over to LAX. She made a call and said, «I can only give you back the same kind of car you came in. You have to go back and fill out an exchange form to get another car.» So wait… if I am not leaving with the same car I came in, then isn’t that considered an exchange? She could have helped me. She just didn’t want to. She liked the answer «No.» There were no apologies, no «I’m so sorry someone told you that.» No «Let me see what I can do.» Nothing. She passed me over to the Ambassador who came back and now I fill out forms to get the same car back.
So now I call back the Lomita location today and asked them what they had. He said «nothing right now.» I said «Can you call around and locate a car for me?» He said «Yea but no one is giving up cars right now.» Really?! How convenient. Proper Customer Service practice would be «Yes Ma’am, let me see what I can do.»
I can assure you that Hertz will be the last agency I call when renting again. I can also assure you that this isn’t the only Social Media I will be reporting my fiasco to.

I wonder why someone would have to ask if I need help when I’ve been standing in the lobby for over 20 minutes? I wonder if maybe they thought I was just hanging out. I wonder if people regularly just chill at the Hertz on Lomita Blvd. I’m just curious.

We came all the way from Long beach because the one by our house sucks. Ivan was literally the best! So helpful and accommodating. Thank you so much for making my college road trip possible!

Very satisfied with customer service! The vehicle was very clean and smelled good too!
Ivan was very nice and helpful!
I will recommend Hertz to my friends and family for rental needs.

Bad service. Period. Car wasn’t clean either. We waited about 30 min to rent a car since car we rented was on hold then was promised a upgrade since we had to wait but then they didn’t upgrade and when we got the car, it was only ¼ tank full but on the paper it was marked full. We didn’t realized it since there is no walk through or exit procedure. They just give you a key and you drive off. On the return, Person at the counter wouldn’t even want to talk to us or listen. We had to go fill it up for them which caused us about $ 40 extra.

Reservations mean NOTHING!!! I made reservation day before my pickup I called to verify everything. The run around started I was told to leave my name, number… someone would call me back in 15 – 30 minutes. Ok no problem problem. Never received a call so I called again and told them I needed info. NOTHING! You don’t want my business don’t take my reservation and credit card number!!!
Not I was charged $ 100 for my cancellation.
OMG Hertz never again! Now I have to spend countless time trying to recover my $ 100. Really Hertz!
Update Hertz granted my request I have received my refund of $ 100. THANK YOU HERTZ

Romeo Wow. Says he’s a manager and makes empty promises. He has sent me all over town for 2 days. I have limited time with my family and because of him I have missed out on that time.

Pleasant staff with shuttle service to select body shops. Unfortunately, no true organization and understaffed makes the experience needlessly unpleasant (e.g., a single staff member trying to help 4 people in line while simultaneously answering the phones). Based on the info being requested by callers there is no reason why calls could not be routed to central call center. Lobby/​reception area is non-​inviting and depressing and only mention this so corp. office may hang up some artwork.

The people, or one person that works here is really slow. They not only need help, but a sense of urgency when working. They are helping one customer but also picking up phones and doing other things besides getting you out of the door. So far it takes a little over 20 min per customer. Writing this review because it’s surprising that businesses are still operating at this pace.

Stay Away. Service was very slow, the car wasn’t clean, and the staff was unfriendly. We’ve been using another car rental company in Lomita for many years, and I thought we should try Hertz for a change. Never again. I’d rather walk.

Ivan is the best agent Hertz has! Very professional and quick while getting you set up in a car. Always gives me the option to upgrade at a reasonable price which I don’t mind paying. I tend to rent from this Hertz on occasions and he’s always there to help me out.

They are only getting 1 star because I have to. Bladimir Martinez the manager was very unprofessional. As I was being helped by Ivan, Bladimir rudely interrupted and had Ivan help another customer. I came in a little bit early and no car or not even an upgrade. My reservation was at 11 am, and no still no car till 2:12 pm.

I’m not sure how to feel. Service was quick but not happy with the car they gave me. State Farm is handling my bill due to an insurance loss and we were given a dirty Toyota Camry, damage on the front and the back end and the person checking out the vehicle did not indicate all of the little Nicks and scrapes (nor did he advise me to make sure he pointed out everything, I was under the impression that was something that I should be checking for) additionally he did not indicate the gas level (at ¾) in the fuel tank or the odometer reading (I took a picture) Two stars for now but when I bring it back I’ll write another review…

If I could give ZERO stars I would. Worst customer service ever. No one got back to me on the phone in a timely manner. I went in and they were extremely rude!!! Never will I use this location AGAIN

I don’t normally write reviews but felt compelled to after several disappointing visits to Hertz. After several visits to the Hawthorne location in Torrance where they either didn’t have the car I reserved or the vehicles were absolutely filthy (one had an old bath towel and half empty coffee cup in the back, the other had spilled liquid all over the back) I decided to give the Lomita location a try. I reserved a car in advance and called the day before to confirm my reservation. When I arrived at the location at 7:30 a.m. (their stated opening time) the place was closed. When they finally arrived I was told that my car was taken the night before for an oil change and the oil change facility did’nt open until 8:00 a.m. I left and returned to pick up the car around 8:30 a.m.
I was offered their gas refueling at $ 3.10 per gallan (a discount because I’m a AAA member). At no time was I told that I would have to pay for a full tank of gas even if I brought the car back ½ full. Why would anyone agree to that. I could have gone down the street to Costco and paid less per gallon.
When I called the location I was advised that they did tell me that I would have to pay for a full tank, WHICH I WAS NOT! When he told me the price of $ 71.69 I mistakenly thought that the charge was a discounted rental price. I returned the car ½ full and never thought that I was being charged $ 71.69 for a half tank of gas. My mistake for not looking more closely. Had I known that the charge was for gas I would have taken the car back and filled it up myself.
I ended up spending $ 186.44 for a three day weekend rental. I could have rented a car anywhere else for less without my AAA discount. I will also be complaining to AAA. I would hope that they would take there business to a rental company who has customer sevice and fairness as a top priority. I will never rent a car from Hertz again. I have always had excellent service at Enterprise and although they do not give a AAA discount I will gladly pay an additional charge for good customer service.
Hertz doesn’t even rate one star.

I reserved a car here months in advance and went to pick it up on the date of the reservation. I didn’t realize that they had moved to a new location (and apple maps led me astray in finding the new location), so I wound up running quite a bit late. I called the representative at the desk to confirm the location information while doing so. He took my name and confirmed the time of my reservation (now almost an hour earlier).
When I arrived, I was told by this same representative to have a seat and that he would be with me shortly. He wasn’t actually with a customer (just appeared to be sitting there), so after about ten minutes had gone by I asked one of the other waiting customers (there were several) how long he’d been waiting. 45 minutes (?!). He also mentioned that he suspected our cars were not on site as the representative had been calling the LAX airport asking for cars.
At this point, I went up to the desk again. I was told to sit down, that he’d be with my shortly. I insisted that I needed to know whether the car I had reserved was here and ready for me or not. After a couple minutes of being wishy-​washy, he finally acknowledged that no, the car was not in fact here «at the moment.» At that point I told him I was leaving to rent a car elsewhere.
I have been renting with Hertz exclusively for 12+ years and am a frequent traveler and #1 Club Gold member, but the experience I had at this location was inexcusable. Not only did they not have ANY cars on site for several reservations, they didn’t even have the courtesy to inform me of the situation until I pressed for information. The representative could have been honest with me on the phone OR when I arrived on site rather than hoping I might sit and wait for an hour without noticing the lack of service. Utterly appalling customer service.

They get you out quickly. Used them twice already and both time excellent service. Courteous and friendly staff. This is my favorite car rental company.