The Home Depot At-Home Services

I have used THD @ Home services twice now. Once in 2013 and once just recently in February of 2016. The first time I had three Simonton Doors/​windows put in. Two double hung 6500 series windows and one 6100 series patio door. I was VERY happy with the price and the installation went very smoothly. The same person that came to do the final measuring was the same crew that installed the windows. It is about 2.5 years later and I have had no issues with the install. The only issue I had was that the paint on the patio door handle was chipping off. I called the @ Home services customer service number and they scheduled a tech to come out within a few days and he replaced the handle free of charge. It was very easy. So for the first time I used them I was overall satisfied. Now for the 2^nd time i used them… Fast forward to February 2016 This time I purchased 2 Simonton 6500 Series double hung windows to be installed on my second floor. These two windows alone cost just about as much as to the two windows and the slider from my first install, which I thought was a little odd but they were still the best price in the game. SO not bad really! I would say from the time I signed the papers to the time the windows were installed was only about 11 days. Not bad at all for custom ordered windows. I also got the 24 months no interest since I used my Home Depot CC. I just had the windows installed on the 12^th of February. Everything went pretty good. I only have a few complaints. The first windows I had installed did not require any trim i.e. ¼ round on the inside to fill the ¹⁄₈ in gap between drywall and replacement window where these installers said it was needed. I was not very happy about that. Well it doesn’t look bad at all but i would prefer not to have it. Also, these installers did not wait for the village inspector to come before they finished the install so he could not see what exactly they had done. This was disappointing. I kind of doubt that they used any spray insulation around the rough opening and I think they only used fiberglass strips of insulation, this is not the best route. Also, after the installers left I took a level to the windows and noticed they were not perfectly level and therefore did not open and smoothly or effortlessly as a brand new window should. Since I was unhappy with this HD @ home services number and told them I was not happy with the install, they were very sorry to here this and told me they would call the installation manager right away and have him get in touch with me. I already had his number so i decided to get rid of the middle man. I called Dan myself, he was also upset to hear that I was not happy with my installation that had just taken place. He said he was in the area and would be over to my home as soon as he could be there. About 1 hour later he arrived and came in and agreed that the windows were not installed 100% level and they should be fixed. He advised me that he was going to open back up my install job and have the crew come back out to make it correct. I am currently waiting on his call tomorrow Monday 02÷15÷16.
Overall, I am very happy with The Home Depot At-​Home services and would recommend them. Just remember folks they use sub-​contractors so you never know what you will get. But! having the piece of mind that Home Depot is there to help if any issues should arise and will make it right. Unlike any other contractors off the street Home depot is not going anywhere and they cant hide from you or block your calls!

I worked for Home Depot as window installer for two years, and it was my worst experience in my career. They underpay their installers a lot compared to other companies. Homeowners remember, the real installation crew gets only $ 50per window max, and how much you paid Home Depot to do it? Hundreds of dollars right? Modern day slavery!

If I could give a zero I would. Home Depot is a great place to get materials to get things done yourself, but hiring out contract work. Well listen to my disaster before you make any decisions.
Bought Pergo flooring for my home. Was told it would be a one day job.
Waited over a month for install to be available.
Was told installers would arrive in the morning. Got a call that morning around 9:30 saying they would be last. They sent a two person crew from the other side of the state to do the job because they were behind. All they wanted to do was get done and go home.
They ripped up the carpet so fast that several large chucks of concrete came up with it.
Then they said the floor wasn’t level and they would have to see if the job could even be done. I get a call from the Home Depot and the manager tells me it’s outside of the scope of work for the install. I could get carpet maybe, but she immediately wanted me to just return the order. Bottom line, Home Depot had NOBODY who could solve my problem and left me high and dry!!!
After several calls back and forth the installers went home. I have no floor and Thanksgiving is 4 days away. We are scrambling to find anyone who can help us get our house back together.
My wife has not stopped crying about it…
Never in my life have I experienced such a lack of care towards customers as I have in this case. Sorry, your problem, we can’t help you…
Stay away!!!

I am compelled to leave a good review, after reading all the bad ones! We needed our huge dual-​pane picture window replaced due to the condensation forming between the panes. Got a few estimates and Home Depot’s was by far the lowest. Samuel was our coordinator and he did a terrific job of explaining our options and making suggestions. Everything went as planned and the window looks great. I believe this is because Samuel is excellent at his job!

Hello.
I had a window replaced with a new Simenton vinyl window. I believe out of all the windows I have seen this is the best one, looks great and happy with the materials it is made with and the features the window has. Plus advertised life time warranty. hope i never have to use the warranty. Product I would rate 5 STARS. Install Supervisor TIM get the 2 stars.
I watched the whole install of the window.
The room the window went in, was just remodeled and has not been lived in or have furniture. the walls are all fresh no crack of damage of any kind. the h in the five months it has been re modeled. The house was built in 1983.
Not to go through all the detail, the part which i wish i would have videoed was the removal of the old window. One of the installers used a hammer at full force to break out the middle window frame, and then a crow bar to remove the bottom frame and top. No problem with the tools. However the bottom bricks came loose. Neither installer said a word until I did and asked if they would of told me out of there own will. The lead installer told me not unless i Asked them. I was told the window will hold them in. How if the mortar has been broken loose?
Then came out the chisel for the excess mortar.
Now when i went to put the blind back up there was a crack on the left corner drywall above the window and one at the right bottom corner.
I call the Install supervisor and told him what happened, tells me to send pictures. Blames the recent rain and that my foundation has moved and that five other window installers will tell me the same thing. Argued with me that he been doing this a long time and no damage has ever occurred like what I described.
I ask him if he is going to repair the damage. He tells me NO! That Im now Home Depot’s problem.
No attempt to even resolve this. However Tim the install Supervisor will forward to right people i have had problems with the rain. How?
Blame the rain and my foundation. I did not know this Intall. Sup was an engineer on structures.
I do have before pictures of the old window and new drywall remodel, I will show At-​home services.
Lessoned learned. To photograph before and after prior to any installer leaving.

Designer didn’t show for appointment regarding kitchen cabinet and counter work, and didn’t call. I called & Home Depot said they did not have a record of the appointment being confirmed. Home Depot had called me two days prior to the appointment do confirm it. No one available on the day I was waiting for them to do the design & provide a price quote.

The worst experience ever. They may beat competitors prices, but they cannot do the job. I have never in my life seen a simple job messed up so badly. My advise find a local contractor. In all reality find a new hardware store. Buy local!

WOW I wish I had read these reviews before dealing with this very unorganized company. I’m waiting for my windows to be installed today (they’re now an hour late). My coordinator Rita called me two weeks ago saying that my windows were MIA! MIA! How do you loose three huge windows?! Then she did not call me back to reschedule. I ended up calling her to be rescheduled (not professional!) Now they are an hour late and Rita is not answering her phone. I went with a large company like Home Depot because I assumed that I could trust them. At this point it’s too late in the process for me to cancel. I just want this project completed!

Terrible Service, but Can’t Beat the Prices
Terrible service. Usually you cannot even find a person to help you, and when you do it is unlikely that they know enough to help you with your project or to direct you to the right part of their store. «At-​Home-​Services» were not a good experience either. Service windows for initial estimates were so wide, and available hours so poor, that I couldn’t even work with them. If they are not customer-​centric on a pre-​sales basis, I don’t want to see what the work and post-​sales experience are like.

Wow — where do I even begin? Should I discuss the month + delay in ordering our windows? The installation that never happened on the day I and my father-​in-​law took the day off work? The project coordinator (Naquita) blatantly lying to us about her screw up? The broken glass and garbage that still lays in our yard a week after the installation? The broken trim around our door that they tried to cover up with glue. The water on my hardwood floor after they installers left because they were too lazy to cover their shoes? The contradictory explanation of extra charges for our metal windows from different people?
Awesome. So professional. I am sending a complaint to the BBB. DO NOT USE HOME DEPOT FOR ANYTHING. I won’t even shop in their frickin store anymore — EVER.

So the door finally arrives. Once again the installers were good, but it’s not enough. For three weeks our project has been escalated until finally the Regional Director is leaving his cell phone number, but all anyone could say was «We still don’t know where your door is.» In fact, the RD told me they still didn’t know where the door was… three hours after it had been installed. Sixteen weeks of waiting when it was supposed to be 6 – 8 MAX.
So, they offer an $ 800 credit, and we accept — we just want this to be done and over. The show of effort is enough to stop us from reporting them to the BBB, but we’d still never recommend them.
Rude, pushy sales staff, clueless & impotent administrative staff, apparently inept suppliers, and the poor installers who can only do their job once the rest of the company is done fsuking things up…