Quest Diagnostics Incorporated

Very disappointed! I waited 45 mins jus because there system didn’t work and they didn’t receive the fax. The poor girl felt embarrassed.

Came back in for yearly blood work today and had the pleasure of seeing Rachel. She was amazing! I didn’t even feel a thing! My visit was smooth and painless! In the door and back out to my car in less than 10 minutes, without an appointment.
Thanks Rachel!!!

We recently went back to Quest to have blood drawn from my now 3 year old son. When I scheduled the appointment, I asked for Jasmine but was told that she no longer works full time in this location — that instead she now floats between locations. I was disappointed but wasn’t surprised as it has been almost 2 years since we saw her last. I must say our experience this time around was nowhere near great. Two nurses prepped my son for the blood draw and were somewhat friendly at first. After having the elastic tied tightly around his arm, my son began to get hysterical and made it very difficult for them to draw blood from his arm. I tried to calm him but was rather unsuccessful. He was crying so hard and trying to pull away that the needle came out of his vein, so they had to try a second time in his other arm which led to more crying and hysterics from my son. The second time they were able to keep the needle in place and fill the vial they needed. So, needless to say my son was definitely not a cooperative patient. Admittedly he was hysterical and a pain in the butt. But neither of the nurses were very friendly during the 15 minute ordeal. In fact, they both seemed rather irritated with my son that he was crying and had made a big enough disruption to mess up the first draw. I completely understand that he wasn’t a real treat to deal with but I feel like that kind of goes with the territory — needles, blood, 3 year olds — probably not always going to be a great experience. One nurse spoke maybe two words to my son the entire time and the other was just short of scolding him for not holding still and causing us to have to try again in the second arm. All in all, we got the blood drawn and it probably wouldn’t have been a great experience no matter where we would have had it done based on my son’s reaction, but I was not a fan of the bedside manner of either of the nurses that administered his blood work. Even though it’s location is super convenient, we probably won’t return.

The lady who drew my labs last week was SO nice. I wish I had gotten her name. First of all, I showed up at 3:45, not knowing that they take their last patient at 3:30. The lady was so polite, didn’t even mention that I was late, and took me back to draw my blood anyway. I had had a horrible week and unexpectedly running into a super kind person totally turned it around. Not only was she nice, but when I called Quest’s main number to have my lab results expedited, they were super accommodating and faxed my labs to me that same day.

We came here based upon the stellar review from Josy W. And, boy, we’re we glad we did! As you can imagine, we were quite nervous to bring our 9 month old into a lab to have blood work done. He has had severe reactions to milk-​based products and his pediatrician ordered a food panel blood draw. We heard nothing but horror stories from other parents about their experiences getting this type of test done (I’d like to add that none of the parents came here for their children’s test). Honestly, there was nothing for us to be nervous about.
Jasmine was our nurse and she put our minds at ease the second we sat down in the chair. She told us exactly what she was going to do and how she was going to do it. She checked both of our son’s arms to see which vein she could draw the blood from beforehand. Jasmine had us sing a song to distract him as she proceeded with her work. It’s important to add that she used a tiny needle to draw the blood, not an «adult-​sized» needle. After the experience was over, she gave our son stickers to make him smile.
She was pleasant, caring, and helpful through the entire process. Thanks, Jasmine!

I was at Quest this morning waiting for 45 minutes while the lab tec let 3 walk ins go in front of me and 2 other patients. The lab tec then argued with the other patients waiting that she had called their names and they musn’t have heard her… which was not the case… she never called their names.
Long story short, I waited 45 minutes and when the lab tec told me I may not get in for another 4 hours I walked out going to ACL labs at Good Sam in Downers Grove… they are great!

Turning left off of Highland can be an adventure, and the signage isn’t great. But unless you’re here around lunch they’ll pretty much get you in and out, and the phlebotomists are good; the needle stick hardly hurts at all. I’ve usually come in without an appointment.
I haven’t had any billing issues.

Your doctor may have a contract with Quest to run tests on your blood or urine or whatever you’ve had taken from you, but if you have a choice to have it sent to the nearby hospital, go for it. Quest makes a lot of data entry errors, so I’ve spent a lot of time on the phone with them (with some of the worst educated customer service people), and they wont bill secondary insurance companies. They have made so many errors on my bills and send out so many statements, there’s no way they can be turning a profit. Once I had a balance after insurance payment of $ 1.40. The time and postage alone…