Lombard Toyota

Went in today to buy a 2010 Forester. The price seemed fair given the age & mileage. Took it for a test drive — drove like I would expect a 168k car to drive.
Made the deal and while signing all the paperwork was given a form to sign that said Auto Guard on it. I had no clue what it was and wasn’t told what it was — I know I should have asked wtf it was, but I didn’t.
Got home and was looking through the paperwork and came to find out that this form I signed cost me $ 189! For 6 applications of this Auto Guard protectant crap! Great! I just added 1.5 payments to my loan! Lesson #1 learned!
Needless to say I am VERY, VERY disappointed at this deliberately shady business practice. Again, yes, I should have asked for a detailed explanation of each line item, however to just gloss over it and not even explain to me that I can come get these 6 BS services is bordering on unethical.
Also, the lack luster customer service left me feeling a bit annoyed.
Now, after reading reviews of bad deals, misrepresented used cars and poor customer service I wish I had shopped elsewhere and hope that my car doesnt turn into a money pit. Lesson #2 learned!
Aside from getting all of the Auto Guard applications — which I financed (thankfully through my credit union and NOT the dealership) I will not do business with them.

HORRIBLE CUSTOMER SERVICE!
I made an appointment for my 2013 FRS to have it checked because it was making some rattling noises. I arrived and a young service advisor took my information. He told me we will have our mechanics check the problem but we will have to charge you $ 60 for the check up. I was surprised, I asked him why are they charging me $ 60 when my car is still under factory warranty. He told me that we will check the problem, if its mechanical you don’t have to pay the $ 60 and we will fix it under warranty, if the problem is a maintenance related, then I will have to pay the $ 60 and the cost to fix the problem.
So I asked to make sure I’m hearing right, «So I will not know if I’m paying the $ 60 till after they checked the car?» He said yes. I told him I owned several german and american cars and I never have been charged a fee for diagnosing a problem when my car is under warranty. He snapped back with the most disrespectful and rude answer, he told me and I quote: «That’s how we do it here, do you expect me to pay the mechanics from my own pocket?»
I was shocked. I told him I will take my car to another dealership thank you. He nodded at me, threw the keys to my face and walked away without saying a word. VERY RUDE! I will never own a Japanese car again, I can’t believe the lack of respect the company have for its customers!

I only come here to have my car serviced as it is down the street from where I work. I’m usually happy with the work that is done to my car, but the customer service here isn’t all that. I’ve been to other Toyota dealerships before and usually the service consultants come to your car and greet you. Not this place as I felt like I was bugging them as one particular service consultant looked like he didn’t want to be there. What a shame! Also, the waiting area is small, the bathrooms are outdated and sloppy, and the cashier is loud and annoying. Next time I’ll just go to a different Toyota dealership even if it means driving further away.

The environment here is very unprofessional. It’s obnoxious. The ladies who work at the cashiers by the waiting center, we’re SO LOUD and annoying. One was having a personal conversation on the phone and she couldn’t be more annoying. There were also two employees in the waiting room watching the soccer game. Yelling at eachother and screaming.
The waiting area is so small… when other customers are talking it seems like they are screaming – I went up to the service guy and asked if my car had been started, he said yes. Sadly, I couldn’t leave. The service guy came to get me – he was very friendly. But I don’t know what they did to my car, normally they tell you was services were done but he didn’t go over that with me. This is my first Toyota vehicle so I don’t know if that’s just how Toyota does thing. I think it’s better to go over what was done to the vehicle. They did was my car though which was appreciated.
I will NEVER return to this dealership. No wonder Toyota of Naperville is the number one dealership in the US, their customer service is outstanding… the employees at Lombard should probably get some training from them.

Excellent and Delightful Service and experience was Given From Tony, Ali and Carlos At Lombard Toyota. Well Done and Communication was 5 stars 2 big thumbs up and high 5 stars performance. My brother In law Bought the 2016 Beautiful Toyota Camry for under $ 25 000 out the door with 7 year warranty phenomenal deal better than any other dealership in Illinois. Amazing Service Great location and Congenial Staff. God Bless you All.

Synthetic oil change for Prius is $ 50. Schaumburg Toyota does it for $ 40. Lombard did not offer to match price. Lombard car wash works poorly, ran through 3 times and still dirty. They admit they need a new one.

We went to this dealership last ¹¹⁄₁₆ to finalize a deal we made with one of their agents. Ali Qureshi. We signed the normal paper works and was able to get the lowest possible APR on a scion. We closed at 1.9% with 0 downpayment on a Scion IM. This agent asked me to deposit 200 $ as a holding fee and I obliged since I was already promised that Ill be getting the car the next day.
So. The next day came. Ali, called me and asked if I can pay a downpayment of 1100 so they can release the car. He said it is to pay for the tax. As a man of principle, even though I can pay for the downpayment, I declined. I also believe that this is illegal. I ended up cancelling the whole deal due to his dishonesty and my frustration. I asked him to refund the 200 $ holding fee. He said he can do it by phone.
The next day I tried to call him and he said he cant do it by phone and I need to go there to process the refund. Again, another lie. I know a lot of salesmen and I know they lie every now and then but this guy is something else.
All I wanted was to get my money back.
I submitted a complaint last week and up to now I have not heard back. Never ever deal with this people.

If you are a young family starting out don’t come here to make a deal with these guys. You aren’t going to get a good one. If you want to pay sticker price for a car and then have your salesman say,” I got you the best numbers” then go for it. Nothing like ripping off young families to meet your quota, sickening.

Jerry is the best. He always takes good care of me.

I had an unfortunate experience which changed my impression of Lombard Toyota. I needed a water pump, so I called them 9÷19÷15 @ 12:51pm. The gentleman placed me on hold, allegedly checked my purchase documents, & told me that I DID have an extended warranty, from my purchase there earlier this year, and the water pump would be covered. I was estatic, because this is a +$ 700 repair.
I took my 2010 Camry to Lombard Toyota 2 days later (on a Monday). It was bad from the start. My car wouldn’t start, after pulling into the garage. The service advisor immediately said I had issues with my starter. However, he had not looked at the vehicle, and I had a $ 100 diagnistic test from Firestone which confirmed my water pump did indeed need replacing, & there were no other issues with the car. As long as Lombard Toyota diagnosis test confirmed it was my water pump, my repair was covered. They did confirm that it was indeed the water pump. However, contrary to what I was TOLD over the phone 9÷19÷15 @12:51pm, I did NOT have an extended warranty. Had the gentleman not misinformed me about the «Extended Warranty,» I would not have taken my car to Lombard Toyota, paid $ 40 for a rental car, $ 60 for a diagnostic test, & $ 41 to have my car towed from Lombard Toyota, back to Firestone in Oswego (since the job was $ 200 less for the same repair).
I’m okay with having to pay for the water pump, since I didn’t have the extended warranty. However, don’t mislead and misinform people! This misinformation costed me over $ 140 and 1 day without use of my car. It could have been avoided. I blame myself for not getting the name of the man whom I spoke with 9÷19÷15. It’s my word against theirs, and without a name of the associate, I don’t have a leg to stand on. I get it. My wife and I have been taking our Toyotas there for years. However, that mistake won’t happen again! They do great repairs, but, I can ill-​afford misinformation! I’ll go back to Carmax when I need a new car & another Toyota dealership for my future oil changes & repairs. (IF YOU ARE A CUSTOMER, WRITE DOWN THE NAME OF THE PERSON THAT YOU SPEAK WITH).

I have my car for service today. Tire rotation and auto guard application. I was told service would be done in 2 hours. But It took them 3 hours to get half of the job done. After i picked up my car, i found some fresh scratchs on one of the rim. So bad that i did not check the car before handed it to service guy. My car has a dash cam, so i checked the videos and found out my was sitting for one hour and then some guy performed the multiple points inspection and did the tire rotation. Then my car was washed and returned to me. They did not do the auto guard application even
though it was on the paper. Not recommended this dealer to anyone. People who want to get service from them should inspect your car before and after the service.
Emailed Christine D. and never heard anything back.

This review is specifically for service only, as I purchased my vehicle at the St. Charles location. I come to Lombard for all of my service since I was receiving the Toyota Care free maintenance. Over the years of car ownership, I’ve had plenty of terrible dealership service experiences, most notably with Subaru. I’m actually quite pleased with Lombard Toyota’s service — making an appointment is easy via the web, there are frequently coupons available, and even when I have to wait the service is quite quick. Free WiFi in the waiting room helps, if you need to try to get work done while you wait. The service staff is always very knowledgeable and helpful (of course, I’m sure that they try to add on suggested service, but it is after all their job!). I have no complaints and my vehicle is always shiny and clean when I get it back. I’d certainly recommend this location for service!

Went in for an oil change. Other than being a bit pricey-​it was a no frills experience. The employees were nice and helpful. However, they did not wash my car after the service-​which I found disappointing.

My husband and I have bought 4 vehicles from Lombard Toyota and totally trust them. It’s seems that in this economy people want everything for free and tend to be negative when it comes to keeping their vehicle SAFE and MAINTAINED. Come on people your car is an investment and can be a killing machine if you don’t keep it in proper running condition ! If people would go to the same dealership consistently then they would have the opportunity to build a relationship with the owner.
My car and my husbands truck are each going on 12 years old and we take our responsibility seriously to keep them safe and in working condition especially in the heavy traffic roads we have in the Chicago land area.

I took my RAV4 to Lombard Toyota to have it serviced for a few recalls. I dropped my car off at 9:00 a.m. and was told that they should be done with it within two hours or so. When I called for an update at 12:30 p.m. they said that they were just getting the car on the lift and it would be ready by 2:30 p.m. All said and done, I was without a car for nearly six hours on a Saturday afternoon.
The waiting room at Lombard Toyota is certainly a level within purgatory. There is only one TV which at the time of my visit was tuned to golf and then poker. There is no water/​coffee station available.
Did I mention the customer service members? While one service member was giving me the hard sell on a new battery two others were openly and loudly bickering amongst themselves.
Avoid this dealership and head over to the Toyota dealership in Naperville.

I was ready to make a deal with Larry. He gave me a copy of the service sheet, showing me what services they performed on the Ford Edge (See Pictured) 4 months ago. I’m always concerned when you see a hot selling vehicle on the lot that long.
I took it to my mechanic (never trust anyone but your own mechanic) and on the lift they saw the front brakes are shot, rear shocks are leaking, they spot areas on the body which were poorly touched up and the tires were dry rotted, which I should have caught.
I would be looking at a $ 2500 expense on a $ 15k 09 Ford Edge SEL AWD. They had it on the lot for $ 16,377. I agreed to $ 14,880 out the door, bending inspection. It did include a 3 month/​3k miles warranty. The clear coat peeling on the rear passenger door and tires wouldn’t be covered by the warranty. Larry asked if we still have a deal, if they replace the shocks and front brakes. I’d still be on my own to get tires and the needed body work. Larry’s comments about no car is perfect, sent me off, why did they try to mislead me? I offered $ 14k out the door. They said they can get $ 13.5k at auction, I suggested they take that deal.
Why wouldn’t they go out of there way to be sure routine maintenance is performed on a vehicle that has been sitting idle on their lot? Because they clearly don’t care if you are buying a safe car. The brakes and one tire was an accident waiting to happen and I’m sure they didn’t change the oil after 3 months.
Larry’s pushy tactics was that of a stereotypical used car salesman. There are good salesman out there, just like there are good dealerships. This has neither of those 2 characteristics.

If I could give ZERO stars, I would. You should avoid this service department like the plague if you have a Toyota. This is compared to 3 other Chicago area Toyota dealers, all with service departments I had far better experiences with.
My fiancée and I both went into get oil changes and quick checkups at the same time. Somehow, these guys tried to say I needed $ 1500 in work done (2010 Prius IV in perfect running condition) and that my fiancée needed $ 1300 in work done (2011 Corolla S in perfect running condition). They tried to get every dollar they could out of me, but we obviously passed on all ridiculous suggestions except for what we went in for. Oscar was the guy in charge, and boy is he an embarrassment to the Toyota name. Heard him giving similar quotes to other customers; hope none of them have fallen for it, or none of you fall for it. Asked for a copy of all price quotes, which I took to a Toyota dealer and two other reliable service shops, all who said none of the work that Oscar suggested was needed. NONE of it. All of the shops said the same thing.
It’s amazing that a dealer’s service department thinks they can get away with trying to gouge people out of money in this modern day of online reviews. If they had just treated me right, I would have returned many times in the future and given them my business, and probably would have gotten my next Toyota from them. Instead, they will never receive another visit from me. Instead, I have sent in the other mechanics’ quotes of nothing being wrong with my car, alongside Oscar’s quote, to Toyota corporate. Stick with the very reliable Bredemann toyota, or even Grossinger Toyota, who despite the complaints of some are a million times better than these guys in my experience.

I’ll let the pictures of the dead rodents inside of my 2012 Camry do the talking…
Needless to say, Lombard is not interested in addressing this in a timely manner.

Meh. I got a decent deal on a Camry out of here (only reason I’m giving two stars) but had to pull some teeth out to get it so I’m not the biggest fan of sales. They offer free car washes but service dept is BARELY open and when they are, they always don’t seem fond of giving car washes. If you don’t want to wash my car, DON’T TELL ME YOU GIVE FREE CAR WASHES!

Shame on you Toyota for trying to get us to spend about $ 2,500 on things we didn’t need fixed. Hubby went in here for an oil change. He has an older car, so he wanted to take it here. He walked out with a list of several things they said he NEEDED to get fixed asap.
We took the car to a local place and they said that NOTHING was in need of immediate repair. Nothing. Toyota told us several parts were damaged and had to be replaced. The local place said that it wasn’t true. Maybe Toyota wanted us to buy a new car, but that’s not happening. Not there, not ever.