Lombard Auto Exchange Inc

I just purchased my first car here a few weeks ago and had a great experience! The entire staff was awesome and I am so happy that I went here!
Roger was the sales associate that I worked with and he was very helpful. He answered every question my mom and I had and made sure we were getting the best deal possible. We also worked with Frank, the manager, who was very kind and did everything he could to make it a smooth process. They had no issues letting me take the car to my mechanic, and they also filled my gas tank for me when I went to pick up the car the next morning :)
I would recommend this dealership to anyone looking to for a used car. The employees are very honest and reliable and I am very pleased with my purchase!

I was looking for a car and a friend of mine suggested I call Lombard auto exchange. Before I came in I told them what I was looking for. After a short time they told me they had located the exact car I was looking for at a price better than I expected. When I got there to see the car they took very good care of me helped me get a loan which was at an interest rate far less then I thought I would be paying. when my license plates came in I called and talked to a very nice young woman who informed me that she could send me my license plates but bylaw she had to let me know that if they got lost it would be on me I took the chance if she seemed very confident and two days later the license plates arrived. Altogether the experience was excellent. JHE

I looked online for a new truck and saw one I liked here. I called them at 10:30am to ask about it and told them I would be there later in the afternoon to see it. At 2:30 I got there, there was a guy out front washing all the cars along the street, I asked him where the truck was and he directed me to the back. It was behind several other cars, with little walking room around it, and it was filthy. The salesman moved the other cars and we went for a test drive. I informed him I needed it today and that I was financing. I left to look at one more truck down the road. An hour later I called back to tell them to have the truck washed and ready to go. I get there a half hour later and they buried the truck back where it was and the guy that was washing cars out front was wiping down the truck with a DRY towel. I go in to start the finance papers, after finishing he tells me that their bank closed for the day and he will call me Monday to start to process. Why wait till the end to tell me I can take the truck today!!! So I left. Monday came and I never heard from him. I have good credit and had $ 1000 cash in pocket for a downpayment. I called Monday afternoon and told them to shred my info and that I was no longer willing to do any business with them. They wanted to transfer me to a boss so they could «make it right» to which I said its a free market and I choose to take my business elsewhere. I’m not going to beg you to sell me a car!

Wow, I am usually kinda sketched out by buying anything from a non-​name brand car dealership, but these guys exceeded my expectations. All their cars are in extremely good condition and offer free CARFAX online. The manager frank was a great guy, not too pushy and really knows the ins and outs of the cars. We bought a car from here and they did great maintenance before the purchase. Very happy!!!

Per Salesman, «Yeah. Go take a look at that car your interested in. I’ll be right with you after I complete the sale of that same car with the person at my desk.»
Another car was interested in had SEVERELY worn out brakes (grooves being cut into the rotors with metal fillings all over the rims), rear wheel bearings going out and Check Engine Light flashing (severe emission problem), and the salesman and on-​duty mechanic both said that’s normal for that model car and won’t be repaired.
Only the high mark-​up cars are put out front and kept clean and presentable. Others that are more reasonable priced are stored unwashed 3 deep in the back with barely a foot between cars. Many have broken/​missing tail lights that they won’t replace. Not very willing to pull out these ares so one can look at them in more detail.
Can’t give negative stars, so I need to give 1.
Stay, no RUN, away.

Wow, what an experience! I went to this auto dealer, walked around outside looking at their various cars for about 15 minutes, nobody came to greet me. Finally, I walked into the showroom, walked around for another 5 minutes, then the manager comes out and said hello.
I told him I am interested in the Honda Accord outside and want to know if the CarFax is clean. He said all our cars have clean carfax. He also said, go check carfax online. I told him it’s not online, and he says… well, check later…
I asked him about my trade in… my car has 170,000miles… he said «I don’t need your car!».
WOW, what an experience. I have traded and bought over 15 cars over the past 10 years, and this is by far the WORST experience.
If you think the price is good, be prepare to bring your money and just take the car. It seems like that place is like a Best Buy. You get whatever is on the shelf… don’t expect anything more.
Their business must be doing really really well and they can care less about my business.
This is the feeling I got when I left the place.