Hillcrest Property Management

Wonderful company and service. I had a discrepancy on my account and I couldn’t get ahold of the book keeper after several calls. I was eventually connected with a woman named Jan. Within a few short minutes, my issue was solved. A big thanks to her! From now on I will go through her to help me with any problems I have.
People in the service industry always get a bad wrap, but it’s really just impatient people. Read some the the reviews below, and they couldn’t be more incorrect.

worst company ever!!! no water in our condominium for 5 days no phone calls answered no updates!!! scammers! scumbags!!! beware! they ignoring everyone and never answer questions.

A TERRIBLE ORGANIZATION. If I can give it 0 starts I would, it doesn’t even deserve 1. This company is very disorganize. The employees are unprofessional and rude. This company is very disorganize. I’m very responsible homeowner and always pay my assessment fee on time. But looks like it’s not enough for them, they try to get money from people different ways. They just bring from an air some issue, after blame you and charged fee for nothing. Easy money. Cannot trust this company. Stay away! I see why everyone here gave this company horrible reviews.

A terrible organization !
The higher the later you go the more unprofessional and rude the employees are!
In my experience Janice M. Collins
Executive Assistant went out of her way to make my experience as bad as she possibly could with the power she had .
Linda Satanko has been helpful and understanding every time i had approached her.
I would not recommend Hillcrest Mgmt and feel bad for everybody that has to deal with them!

Day 4, Hillcrest Property Management leaves our hallways in unsafe, unsanitary, and vile conditions with no prior notice or communication regarding when this project is due to be completed.

I wish I could give this place 0 stars. I have had quite a few questions and inquiries lately regarding the sale of my property located at the Condominiums of Waterbury in Roselle. Emails take weeks to be responded to. When I get a response it’s not even in regards to the questions that have been asked. I have been blown off multiple times. Denise Kaminski (our main contact) never even bothers to answer emails. Her superior, our property manager, Alrick Pivaral, is a whole other issue. He also does not respond to emails. Every phonecall we are on hold constantly. When he does answer or decides to respond to numerous voicemails he is extremely rude, short, cold, and the most unprofessional person I have ever delt with. Never puts the homeowner at ease just wants to do the least amount of work possible to get us to leave him alone. I am completely dumbfounded by the lack of professionalism put forth by this company and its employees. I’m already in contact with our board of directors to let them know how extremely frustrated I am. I also plan on attending the next board meeting to express all of these issues.

I don’t get all of these bad reviews! I recently moved into an association managed by Hillcrest and I love them!
I’ve never lived in an association before so it was a little confusing to me at first and I probably called at least 10 times to ask questions, BUT they were always so nice and helpful! I never once felt like they were annoyed by me or that they didn’t care. It looks like a lot of these reviewers might be confused like I was because I found out that the board of my association actually makes the rules here and not Hillcrest. I apparently violated a rule (a dumb one of you ask me) and I called Hillcrest right away to explain that I wasn’t aware of the rule but they told me the board would need to make a decision on it, not them. They couldn’t take care of my problem directly but told me exactly what I needed to do for the board and problem solved!

The condominium I live in has been managed by Hillcrest for over two years now. Our board seems to get off topic during meetings but our property manager always does a great job to bring them back to what need to be discussed. She has always been very professional and really listens to our needs here!
I have called them several times for minor issues and my problems have always been taken care of pretty quickly. The girls in the client care department are always great about getting our maintenance needs taken care of.
Overall I am happy with Hillcrest as our management company and we have definitely been through our fair share!

This management company is very slow to respond to problems in our building. I live In Meadows Condo.
There was work done in the building hallways and wasn’t finished for months. the wallpaper needed to be replaced and painting needed to be done. Also lights out in stairwell for 4 months and has not been replaced. It has been reported several times. The rep for our building is the least noticeable person i have ever met. They really need some education if they are going to be in this business.

This company is a joke. If I can give it 0 starts I would, it doesn’t even deserve 1. They claimed one of their properties (one that we were buying) was a condo when it’s really a townhouse. They did that and made us pay $ 265 for an unnecessary questionnaire fee. At the end of the day, it was confirmed a townhouse. We called to talk to someone and get our money back and no one called back. They must really need the $ 265. Cannot trust this company. Stay away! I see why everyone here gave this company horrible reviews.

This company is very disorganize. We are very responsible homeowners and we always pay our HOA fee on time and early. Since they changed their manager, they keep sending us notice that we have not been paying our HOA fee which is making us very angry. They need to fix this ASAP. It’s giving us a lot of anxiety that they are just taking our money!

My parents moved into Highland Lakes back in 1978 when they were new, they lived there until they passed in ’94 and I have been there since 1996. It is a shame the way this property has fallen so low that I am almost ashamed to ask people over. From the parking lot (they are supposed to re-​patch this summer), from the landscaping-​there is NONE, the fact that there is «supposed» to be a maintenance crew that literally does no maintenance, they just drives around the lots, I hardly ever see them walking the grounds as a maintenance person should. My patio has been robbed, where is the security… Dishonest service vendors that are not the most creditable or service oriented. The office personal really could care less, though on a few occasions I have been pleasantly surprised. But no one really cares. From the street our buildings look like slums. I pay around $ 300 dollars a month in assessments and for what it is worth it pays for my water, garbage pickup and lawn service. I was hoping to retire there… but unfortunately I cannot rely on a property management group that clearly does not care. If you are looking at these condo’s to buy, I would not recommend.

Horrible. Especially Linda Stanko. She is extremely unprofessional. It’s very hard to contact her, even at business hour. She is very rude. When I ask more information about the board meeting she hangs up my call. I don’t know why Hillcrest still keeps her!
Update: the Hillcrest does nothing. Nobody show up to fix my fence gate and some of my packages gone missing. Unbelievably horrible!

This company has been managing my condo association for years and they are the worst. Especially, Linda she doesn’t no do her job yet they still keep her. I have called and spoke with Joel, the owner and complained about her and nothing happpens. This week I asked if we could get our sidewalks shoveled (I was patient I waited until Wednesday to complain) yet here it is Saturday and they are still not shoveled. She told me twice that they will be done and they are not. A good property manager inspects the property they are managing not Linda, Ivam sure she doesn’t even know where the property manages is located.
If you are looking for a management company look elsewhere. I am sure at one time this company was excellent but it now seems like the owner is semi-​retired and hardly around to watch his staff and the quality of service has gone way down.

Got a resolution for my problem listed in my previous review from Hillcrest. I’m pretty satisfied with the how the problem was handled.

This company operates as a gang, the workers that work at Lombard (specifically Scott, and Kathy), need to get a facial scrub on a asphalt ground to get a reality check towards this rogue company. The janitor TONY stole my bike previously, been charged thousands of dollars of for unaccounted damages in the building-​with no substantial evidence proving that a gentlemen, such as myself would do such a terrible thing. The cleaning service company steals clothing from the basement, they hire the lowest socioeconomic people in society to work for jobs such as, cleaning service (been burglarized dozens of time by them), Street cleanser (they do a horrendous job). Because of this disordered management, hiring such rouge personals, I now at the moment have to suffer from leakage from the roof, rowdy upstairs neighbors (complained about them– no action taken, not to mention they have hardwood flooring which goes against the rules of conduct), I slipped and fell injuring my back because of no salt being provided on the ground (Could sued the company). The list can go on as random things might occur. Overall, this company operates as a MOB and soon will be writing a big letter from my lawyer (with evidence) to Dept. Of buildings to stop their illegal activity.

Stay away!!! We have been with them for years and we finally organized to get rid of them and they have some contract that no one has ever seen or signed. They are not honest. The service is terrible. They are forcing us to sue them to get out of our contract. We have had to pay late fees for them being disorganized and paying bills late. Find another management company. These guys are a joke.