David’s Bridal

I had a hard time choosing to buy my dress from David’s Bridal because people tend to give the franchise such a bad name. I went to appointments at seven different bridal salons, and ended up buying from DB. True, the quality of some of the couture dresses downtown was better. However, they are also priced accordingly. I spent under $ 1,000 at DB for a dress that I think looks absolutely lovely, and the dresses I saw at the other salons ranged in price from $ 2,200-$ 8,000. I’m only going to wear this dress once — I don’t need the quality to hold up for years and years of wear. I’ve read some bad reviews about the customer service. I had the pleasure of working with Markisha. She stayed late after closing for my first appointment, and came in on her day off when I asked her to meet me there for a second appointment where I ended up buying the dress I she chose to put me in during my first appointment. She listened to my style and picked «the one!» I just saw Markisha when I went in for my alterations appointment (6 months post purchase) and she remembered me. I came in to DB with very low expectations, but I’ve had a great overall experience. I’ll update about alterations once those are done.

Cassandra was super helpful! Found a bridesmaid dress in literally a half an hour. She was attentive and efficient! The rest of the staff was welcoming and enthusiastic. I came with a friend of mine who was getting a dress for a different wedding and she was able to pick out a dress for that too. I’d definitely come here again. Thanks, Cassandra!

Wonderful experience here! Kassandra was an amazing consultant and the woman who checked us in was SUPER friendly despite it being so early in the morning. They were definitely helpful and made bridesmaids dress shopping super fun!
I strongly recommend this location, and Kassandra was very thorough considering she was handling two of us at once! Plus she was extremely helpful with all the questions at the register!

This review is for the alterations department. I went in a couple of months ago to get my dress alteres, and the staff did such a wonderful job. The woman who helped me listened to all my requests, and was very honest with me on what she thought wouldn’t work and why. I also had a minor disaster 2 weeks before my wedding where I noticed a small chunk of my veil was ripped off at the bottom. I brought my veil in, and they simply said «give us 20 seconds» and sure enough shortly after she came out with my veil, and you would never know any damage had happened. They were super friendly, and did a beautiful job.

4 out of 5 stars… would have been 5 if the way I felt at the end of my visit was maintained through the entire visit. We visited on a Saturday and the place was empty… not a bride in sight. My best friend and I were a bit early so they said we could start looking through the racks. We found a few dresses we liked in the discounted areas so we grabbed them to try them on. We were immediately reprimanded very curtly for taking the dresses off the rack. No one told us we weren’t supposed to do that and it set a vibe to the whole visit for sure. Then cue in my dress coordinator, Shannon, who was wonderful and patient with this «anti-​bride.» He asked for some ideas of what I was looking for. We showed him the ones we had picked out to give him even more ideas. But the vision I had and what he thought I had didn’t sync up right away. I did get to try on a bunch of pretty dresses… some of which I would have never tried on but ended up loving. But none of them were ‘my dress’. When I told him that, he said that not all brides get that overwhelming moment when they find their dress. I didn’t believe that. There is no need to purchase a dress unless you have that moment. But that is my opinion. He kept being patient with me as I kept not liking the dresses he brought over until my best friend took him aside and said «Think anti-​bride/​anti-​wedding. This is her second wedding. Its happening in a bar. She doesn’t want to be the princess this time. She wants to show the world that she is doing it right this time.»
He disappeared for a few minutes and came back with this amazing ruby red dress and I fell in love. I had my moment, Shannon and I finally synced up and I now have the perfect dress! Thank you Shannon for your patience and resilience! I hope all your future brides aren’t as much of a pain as I was! ;)

Came with my SIL to find her wedding dress and Kassandra @ David’s bridal was amazing! She is very personable and fun and we found THE dress!

The selection is dismal, the condition of dresses is not the best. The sales staff is friendly enough, but not what you’d expect from a wedding store. Definitely overpriced. The cheapest bridesmaid/​prom dress you could get is $ 100, from the clearance rack.

Big Shout out to Danette H. We went to David’s Bridal to find a Prom dress. Danette was on top of it and very accommodating. She went above and beyond to see that we got the Prom dress of my daughters dreams. We couldn’t be happier and would definitely recommend.

We went a few weeks ago to find my sisters wedding dress and we had such an amazing experience with Amanda O. that we made my appointment that day! She helped me find the dress that fit my style and body type! I definitely found my dream dress and veil, and would highly recommend requesting Amanda O. she was amazing!

I purchased my wedding gown at David’s Bridal in August 2015 for my April 2016 wedding. I knew it was too big and needed to get altered, and my consultant (super helpful and friendly) told me everything could be done to my specifications.
This past weekend I went in to get the dress altered, and unfortunately, the seamstress wasn’t able to do what I originally asked for, because the style and shape of the dress wouldn’t allow what I wanted. She knows better than me, totally understandable.
Unfortunately the changes she was making, though correct for the dress, were not looking good on me! Everywhere she pinned –again, though it would help keep my dress in the right place– seemed to add 10 lbs to my frame! I wanted the entire bustle to fold under, but this dress wouldn’t allow that either. Bummer!
I started to get visibly upset –what bride wants to feel like this in her wedding gown?!- and knew there were no returns, but the seamstress told me to go speak with a manager and find a new dress. I wasn’t aware I could exchange for equal or greater value, which was wonderful.
Though I only had a fitting appointment, the wonderful staff made room for this blubbering bride by finding a free consultant, and giving me personal attention by starting my process from the beginning and finding me a new perfect dress.
I was then taken straight back to the seamstress who fit me in (no pun intended) between other appointments and fit me to a ‘T’ showing me exactly what I will look like for my Big Day. (she even told me how I looked much better in this dress, which was a nice bonus!)
I can’t thank everyone enough –Majlinda, Shontel, Markesha, and the other wonderful manager whose name escapes me right now (sorry!) — for having patience with my situation, and showing that you really wanted me to be happy by giving me all that wonderful care and attention.
Thank you, thank you thank you!

I’m having a hard time reviewing bridal shops, because I’m having to weigh in on my emotional sanity during the experiences. Please see my review for David’s Bridal (Schaumburg), where I actually bought my dress from. My 3 stars for it probably could’ve wavered into a 4; but as I said, I’m having a strangely hard time knowing how I want to rate my experiences (not like anyone really cares– FYI, watch the South Park Unilocal episode).
I’m going with a 2 star for the Lombard location because I was a bit irritated. I came with my best friend (aka, Maid of Honor) and it was my first time going wedding dress shopping. She had set an appointment, we got our sales associate, and so began the process. I explained to her what I wanted (or more like what I didn’t want): I wanted simple, which means no excessive sparkle, fluff, puff, whizz, bang, or pow. I showed her a photo of a dress I had once seen (referred to in my other review) and had really liked– please base your selections off of that. She started us off browsing on our own, and we gave up pretty quickly because it’s too overwhelming. When she started pulling dresses for me, the selections didn’t seem to at all fit my photo/​description (same thing happened at the Schaumburg store); but still, I tried them on. When asked what I did and didn’t like about them, this is where my irritation started to kick in. I always started with what I did like, but when I went in to what I didn’t like, the associate seemed annoyed and all «ugh when is this appointment over»! I’ll put some of the blame on me with my usual statement: I’m a bad shopper, so I may not always convey thoughts and visions well. Still, I felt rushed, like an imposition, and quickly lost all of my shopping steam as the associate pushed me to make a selection.
Another thing that bugs me: when I say what my budget is, that I’m paying cash, and will do absolutely no finance option… I MEAN IT. I don’t do debt, I hope to never even have a mortgage, so don’t try to push me in that direction so I’ll consider a more expensive dress. That kept being gently suggested during this visit.
While the associate I’m sure just found me irritating and is otherwise pleasant, I really didn’t enjoy this appointment much. The store was fine, but I didn’t return.

This place is crazy. We were last
Minute shopping for my friends wedding dress. We walked in at noon and were told to have an appointment. They had an open appointment at 3pm with Maria. We left and came back expecting to be helped by her. She was so busy and was helping another bride at the same time. It’s very difficult to try on dresses if there isn’t really someone helping you (she was constantly with the other bride). She was very nice but it was just too busy. They should have one person per bride. This is one of the most important parts of their special day. Hopefully next time they can portray that by spending time making them feel important (not just another number)

Went back yesterday with the bride and a few other bridesmaids. Danette helped us and she was SO good! She brought out a few dresses that I didn’t even know about and they looked great on me! I was so glad to find a moh dress that was comfortable and looked good! (The one I was leaning towards was nice but not great, one of those necessary but not too excited about purchases). The other girls look great in their dresses too. It was a Saturday, so the place was slammed; be patient, Danette will make you so happy, especially the hourglass curvy girls!

I went in for a bridesmaid dress and was met by Shontel– she was wonderful! She was supportive, funny, and genuine throughout my appointment. I had a fantastic time with her as my stylist!
I tried on the dresses the bride selected and 2 others that Shontel found for me; she had such a keen eye! I ended up going with her choice in the end and I am so excited to wear it! I’d highly recommend this David’s Bridal!

David’s bridal needs a crash course on how to talk to brides. Lock the doors right now and teach your staff.
I’ll start with my visit in April. Made the appointment, the woman on the phone was nice enough. Came in, tried on dresses. Jackie the woman who helped me was okay… She was certainly a sales person. Which is okay, I get it your job is to make money. However she was splitting her time between me and another party, which was annoying because after I chose my dress and would have liked to been sold the veil, shoes, and bra. However she was Mia. My dress has a very low back, she told me that they did have a bra that would work with my dress but I had to try the bra on and get the whole thing altered at that time? Huh? Okay no bra to be seen, I asked at the counter, they woman said, set the appointment for alterations then we order the bra… I should have known then that this was the beginning of a run around. Happy enough though, I found a beautiful dress and left.
Dress came in quicker than expected! which is why they get two stars. When I went to pick it up I was told I had to order the bra before I could make an appointment for alterations… The opposite of what I was told weeks before. I was told I needed an appointment for a bra fitting and they couldn’t help me look for one without one. They then asked me to try on my dress… When I declined the woman was very short with me. I explained that it didn’t make sense for me to try on a dress, with incorrect under garments if no one was going to be able to help me bra shop. So you can have an employee make sure the dress fits, but can grab a bra for me? Weird, I’ll Pass. So I did. Took my dress home and penciled in a bra appointment.
This is where things get out of hand. I went in to see a staff member about a bra. She told me that there was nothing that would work with my dress. That I would have to get cups added to my dress but she wouldn’t recommend that because of my considerable size… Yes that’s right she said I was of CONSIDERABLE size. I just left. Walked out. So no bra, no other option…
I visited the store last month. Head down, tail between my legs, defeated, one last stop for an ultra low back long line bra. I was greeted after waiting for some time by the manager who was discussing remodeling with two men. She told me a consultant would be right with me. I told the woman what I was looking for she hurried me back to a mirrored area. I told her my size, she assured me that it was wrong. She measured me assuring me that she would make sure that I left with a bra. Then I showed her my dress. She said they didn’t have any bras that would work for my dress. I asked her why would davids sell a dress they could provide a bra for, she said that they have a wide variety of options for all the dresses, except for that one. When I asked what women do when they buy this dress they normally go without a bra, but considering my size they wouldn’t be able to accommodate me…
Considering my size? You can’t accommodate me?
David’s bridal needs a crash course of customer service… FYI they dress is a size 14… And I’m a 36 DD.

I was nervous to go at first because I thought I wanted my dress to be special, as in nobody else would have it, and not just something anybody could order. I had been helped from the start, from getting situated, looking around and then trying on. Shannon helped me out and he was a sweetheart. He followed my vision the entire way, not bringing me things that I simply didn’t ask for, only dresses he knew I would like. The last one was the one. Thank goodness.
I will give 5 stars to Shannon because he was wonderful as well as Markisha, the manager because she was also incredibly helpful. 4 stars because the corset bra, the slip, the other few things that I didn’t quite want at that SAME moment, as my wedding is almost a year away, were basically being pushed to sell which was irritating. Just let me have a chance to find my own thing!
Besides that, I felt very welcome to the store, so did my guests. I think it’s a great start for most and if you’re in the market for a light wedding dress, these don’t weigh 30 pounds!

I was a little worried about my visit here from all the reviews but I just have to say that if you had a bad experience here, odds are you went in with some kind of attitude. I went in with no prior dress shopping experience and no expectations and I had a phenomenal visit. Shannon was the one who helped me and he really listened to what I thought I wanted.
We tried on a few and then he brought over a few different from what I was originally thinking I wanted (tulle ballgown). He had picked a flutter chiffon strapless with simple beading on top. So not something I wouldve picked judging by the hanger but I was open to anything so I tried it out.
If you can, get Shannon as your stylist. That dress he picked was the dress I bought. I tried it on 4 times (bless his damn soul for being so patient with me) before deciding on it. He made the entire experience very enjoyable and i never felt weird being a plus size bride trying to find a dress that didn’t look like crap.
I can’t recommend this place enough! Shannon is the best.

I only went into this David’s Bridal because I had to order a bridesmaid dress. I was there shortly after they opened but I did not have an appointment. There were several wedding parties that we’re waiting for fitting rooms. I told the women at the front desk that I needed to be fitted for a bridesmaid dress. This women was not friendly and did not seem happy to be there. She just said it will be awhile and I should come back a different day. She did not take my name and information… I noticed she put everyone after me on a waiting list. Coming back to order the dress was not an option. I waited for about 30 minutes. There were 2 or 3 other people that came in after me without an appointment and were helped right away. Maybe my dressing fitting required a specific person– who knows!
Finally, I was taken to the fitting rooms with Lizette. She was the only positive thing from this store. She took my measurements and found the dress in the color that I needed. She found shoes and had me try them on together. She made sure that I felt comfortable in the dress. After the fitting… she ordered the dress and explained they would email me when it comes in. Lizette was friendly and professional.
Overall– I’m not sure I would go back to this David’s Bridal. There are several in the area and it might be worth the drive. I prefer smaller boutiques/​shops. You can count on a better selection and service. I don’t think I will rush to go back to this store.

Kylie did such a wonderful job of finding the perfect dress for my wedding! She was so accommodating regarding my budget and style, very professional, and a really lovely person. I had prepared about 5 models numbers for the dresses I had viewed online, so she had something to work with. I got there exactly at 5pm and left around 6:10pm on a Thursday evening. From the get go, she explained everything to me very thoroughly (with it being my first wedding and all), and she got my style down within the first five minutes! I was pretty impressed. I would highly recommend this David’s Bridal and encourage any worrisome bride to find Kylie as she absolutely will be your perfect guide to the perfect dress. I ordered my dress this morning and was told I’d be able to pick up my dress and shoes on March 9^th! Looking forward to visiting Kylie and the store again for my bridesmaids :)

I’m in two wedding parties this year and have been in five in previous years so I have quite a bit of experience in going to wedding dress fittings. David’s Bridal is a chain, which comes with some benefits as it’s a huge shop which means huge selection. They also have a ton of dresses on sale and even a rack full of $ 200 dresses! That’s just insane to me.
I went to the Lombard location this past weekend with one of my bride-​to-​be best friends and actually had a good experience. I’m used to snobby workers from their other locations but we had a girl that was very patient and helpful with us. She listened to everything my friend said she liked and disliked about each dress, trying her darnedest to find her something that would work. The girl in the front checking people in did have some of that fun David’s Bridal snootiness I’m accustomed to though.
My friend had many photographs of dresses — she’s looking for a Grecian looking, drappy type of dress. Her wedding is in Mexico on the beach so makes sense. Sadly, this huge location packed full of dresses didn’t have a single dress in this style. I don’t even know how that’s possible. Overall it seemed like the majority of the dresses didn’t err on the simplistic side… and personally, I’m not into all that bajeweling badazzeling razzle dazzle poofiness.
Also, our lady helping us was very nice & sweet… but they assign one girl to help two brides for the same 90 minute slot! We just couldn’t have her full attention. And because of that my friend would often just wait in the changing room… waiting…and one time called out for me because she was bored in there waiting. They really should only assign one consultant to each bride for a more personal experience. Having to constantly wait really dragged things out. And sometimes she would say to my friend, so what do you like about this dress? As my friend would look in the mirror taking a few seconds to formulate an answer, the other bride she was helping would start talking to get the consultant’s attention. Oy.
Honestly, the smaller boutiques are a bit pricier but the level of service far surpasses these big box stores. Plus smaller shops give you mimosas/​champagne! That alone sells me. :P If you must go to David’s Bridal, this location is your best bet.