Chase Bank

I was extremely disappointed in this branch. I walked in about 10 min before they were about to close. I needed to make a withdrawal for an amount that I am not able to withdraw via ATM (and have never been able to). I filled out my withdrawal form and got in line. The tellers told me that I could withdraw this amount from the ATM. I told them the ATM has never let me withdraw such a large amount before, that’s why I came inside to process this transaction. The tellers both insisted that I withdraw this amount from the ATM, and confirmed that I should be able to (they were closing in 4 minutes). So I went back to the ATM and tried my transaction and sure enough, I was unable to withdraw that amount. When I tried to go back inside, they had closed. I tapped on the window to let the manager know they misdirected me, and all she could say was «Sorry about that but we are closed now.» It’s clear that they didn’t want to take care of me because they were about to close, so they sent me to the ATM despite me telling them I can’t withdraw that amount from the ATM. This wasn’t a large transaction that would have taken them a long time to process, so hurrying me out the door was completely unprofessional. I always use the Glen Ellyn branch now. They’re much more professional and helpful inside.

Done dealing with this branch. They go thru managers like water. Refuse to take checks even though my business account is authorized to accept them by their corporate office. Funny, how other branches see notes but this branch can’t see them for whatever odd reason. Not worth the run around to go to this branch even though it is closer. Been going to this branch for over 4 years without any problems and currently running into issues all the time. Drive five more minutes and go to the glen ellyn branch where they treat you like a valued customer.

I was just in this branch to open an account. I switched banks for the first time in many years, and I was helped by Sarah Manson, a personal banker. The process was very easy, and I couldn’t have asked for a better banker than Sarah! She answered all my questions and guided me to the best programs available! Thank you Sarah!

Normally, I don’t visit branches. I stop at ATMs, and do the vast majority of my banking online.
But you can’t do IRA deposits or transfers online. Gotta do it in person. And every year I put it off until it’s time to do taxes.
This year, new home, new branch. I had a question about my brokerage account and needed to also do IRA transfer. I was directed to a man named Sam, and he was super friendly, helpful and connected me with a financial guy who could do the final brokerage transfer and gave me that guy’s card.
On those rare occasions when I need to stop into a branch, I am now assured that I will get friendly and helpful service at this one. Thanks, Sam.

Greeted by a very friendly woman who chatted with me while filling out my deposit slip. No line and was out of there in under 5 minutes. It wad just before 5 pm on a Friday.

I’m going to be really passive-​aggressive right now. I’m pissed at this branch! I went there today to deposit a paycheck, and it was absolutely crammed. I decided to go to the ATM and just do it the quick way, and after waiting in line forever because there’s only ONE ATM at the drive-​up, the thing was «temporarily unable to take deposits.» I drove around the building to get back in line at the regular drive-​up, and there was only one commercial lane open, and the business account lane, which was empty, but I couldn’t use. I literally sat there and waited for 15 minutes. I know there must be a staff shortage or something if there’s only one lane open, but I used to work at Chase when it was still Bank One, and I know it sure as hell does not take 15 minutes to process any transaction.
Also, I was about to go all Joan Crawford in Mommy Dearest on the guy in the car in front of me. He was clearly filling out his deposit slip and doing whatever paperwork was involved with his transaction in his car, while there were 5 cars behind him. Then the damned teller took forever processing it. THEN he sat there and started filing things away in various compartments of his car before even taking the vehicle out of park, much less actually moving. How can someone have so little self-​awareness? Sometimes it just completely floors me how self-​absorbed people are, that they can just function in a bubble of «them,» the way an infant or animal does. It’s infuriating!
Oh, and the parking lot setup is shit, too. There’s only one way out and it dumps onto a «right turn only» divided highway. Spend the extra 7 minutes driving down 38 and go to the branch at Nicoll and 38 in Glen Ellyn.