United Property Management

Update: WE called THEM to check on status of the apt and they informed us that the unit is no longer available. The current tenants decided to stay. Thanks for calling us and letting us know! Who knows how long they had this had this info w/​o informing us. Claudia with her usual «I was just about to call you» …Wonder if that had anything to do with the review I posted this AM hmmmm
Asking for a full refund for our rental application

The worst property management
I have rented from UPM for 6 years and 3 months. Yes, what others say are true. Horrible, dishonest, unprofessional, rude, and fraudulent. The response of the maintenance call is slow and they will try to ask you solve the problem by yourself first, such as garbage disposal not working.
It is amazing how diligent they are when they want money. When I left the rental, it was clean and in condition better than I moved in. They still made up some items to charge me more than $ 900. For example: 1) $ 160 mattress remove fees for the mattress I put aside the garbage dumpster (while city of Loma Linda offers two free bulky item pick ups per year). 2) Over $ 650 for the damage of screens, counter tops, fridge, cabinets, sink, kitchen range and hood. The truth is that of all the listed damaged items, there were only two range burners damaged due to poor quality of the parts replaced by UPM. We did not insist on replacing those two burners when we lived there as UPM said they can still be used when requesting.
I have read other tenant’s post online before I moved out, so I took many pictures before moving out. I mailed a certified mail and also emailed them some pictures to request the refund of my deposit. They just pretend not receiving anything. I guess this issue has to be resolved at small claims court.
Stay away! if you have already rented from UPM, take a lot of picutures before you move out. You will need these pictures to fight UPM at the court to get your hard earned money back.

Update: A few days after I wrote this review, Claudia called me to apologize for my experience. The thing is, it sounded VERY forced and not one bit sincere. Not only that, but I was kind of offended by the call. When I spoke to the manager, SHE should have apologized on behalf of her staff, not DEFEND their behavior and then make the person call me to apologize. I’m not the type that’s going to go off on the person when they call, nor am I going to accept their apology. I called the manager strictly so she could be aware of my experience. For her to have Claudia call me was very unprofessional. All I told Claudia was «I have nothing to say. I already told your manager how I feel.» and hung up.
Guys, if I could give 0 stars, I would. The people posting reviews are NOT lying. I went in to view a few properties. #1 Claudia was completely uninterested in helping me. She had the most blank look and kept referring me to the website. Also, their listings aren’t up to date and they don’t take craigslist ads down when the unit is rented. She got an attitude with me about it as if I did something wrong. #2 I viewed ONE unit and it looked like they didn’t even try to make it rentable. It really looked like they didn’t make any repairs or do any painting. The entire thing needs to be redone and they’re renting it looking horrible. #3 These people come off as slum lords. I kid you not. I wouldn’t rent from them if they had a mansion for $ 5 a month. So, to make it worse, I called the manager Maria to tell her about my experience and she basically said Claudia is busy and she can’t spend 15 minutes talking to everyone that walks in. She said that they don’t have time to update the website or remove craigslist ads because they are too busy. All she did was make excuses for this lady and it was ridiculous. From these other reviews, I’m so happy that I didn’t go with them. I have no doubt that I would have been blamed for all repairs needed and they would have charged me for more than my deposit. Run away as quickly as you can!

UPM managed our rental property for 7 years. They did a good job keeping it rented, taking care of problems the tenants had, and maintaining the yard. However, they are terrible at communicating with owners. I asked several times that they not let our account go below the amount of the tenant’s deposit, yet they would forget and continue to give us our owner’s draw, then call and say they needed us to send $ 2000 because the tenant moved out and there wasn’t money in the account for their deposit. I requested email notification when a tenant’s lease was ending soon, which they never remembered to do. We recently sold the property and I tried to get in touch with the financial manager. I left 5 messages, sent several emails, and contacted the owner twice. She finally told me, «he doesn’t like talking to owners» and then she (the owner) took forever trying to talk me through the financial situation herself. I would never let them manage my property again.

Me and my husband rented a lil two bed room one bath house in San Bernardino with a detached garage, and was right behind the rock church. We were paying $ 850 and we were asked for a deposit of $ 950 then on the day of the move in they asked for a total security deposit of $ 1600!!! We already had a moving truck and movers so we felt we had to pay it. So we paid it and we signed a one year lease. We left 9 months into our lease. Termites were a BIG problem and they never came to fix. We had a leak in the gas pipe they never cared to help with and the lawn is so dried out that when we left they charged for lawn maintenance when we mowed it and watered it. And they said there was cat feces in the house (which was a big lie) and they said there was dog poop all over the yard (another lie) but since we were stupid and didn’t take pictures we had nothing to stand on. They are very fishy and I don’t trust them to fix or maintain anything. We even had a major storm where the tree fell over the fence and into the street and it took them 3 days to get someone out to help. Beware when you rent from United property management!

I rented one of their houses that they manage for little over a year and should have read these reviews before ever signing anything!
Yes, it’s true what everyone says, TAKE LOTS OF PICTURES!!! Before you move in, take lots of pictures in front of them during the first walk through and note everything that is wrong before you sign the lease. They will literally try to get you for everything when you try to get your deposit back.
We had pre-​move in pictures, so I had those to compare with mine when I finished spending hundreds of dollars cleaning and repairing stuff that was messed up before we even moved in. I knew they would try to charge us for that stuff since they failed to note the damaged windows, missing screens, chipping grout, etc on the move-​in walk through.
Even after all those repairs and cleaning, we couldn’t believe they tried to charge us for a few spider webs OUTSIDE! the front door and a little dust on the windows. So, we cleaned those things and took pictures in case we had to go to court for our deposit.
Since they don’t allow you to be present on their final walk-​through, along with the keys, we dropped off copies of all the pictures we took before and after cleaning things they said were dirty. So, they couldn’t say we didn’t clean this or that.
Worse, they put a FOR RENT sign in the front yard a month before we officially moved out. So, everyday people kept stopping by and coming into the yard without permission. Someone even tried to break in while we were at work. They flipped all the door mats looking for a key and ended up stealing my gate chain. I told UPM and all they said was, «OMG,» basically too bad.

We had to submit an application twice, which means two credit checks and two $ 50 applications because they were too lazy to look through a filing cabinet. (The woman at the front desk literally told me it was in a box or filing cabinet in the back room).
The next thing was they never told us that we were 11^th on the waiting list for the apartment. They led us on to believe we were the only applicants and we could move in «as soon as we were approved and the apartment was vacant» but after we were approved she told us there was a waiting list.
LATER we tried to apply to a different property through them, and we had learned our lesson so we asked them if there was a waiting list and they responded «we don’t disclose wait list numbers until after you submit an application» aka after you give us $ 50. It’s a scam.
If you are a property owner please don’t use this management company. They are sketchy and unprofessional. I feel like I dodged a bullet.

MINUS 5 STARS!!! Rented from them and EVERYTHING started breaking down in the condo right after moving in. Didn’t respond to service calls promptly. When it was time to move out, we cleaned the unit and shampooed the carpets but they still charged us bogus cleaning fee’s and made up prices on the «itemized» list. Never heard of a $ 563 cleaning fee for a two bedroom, two bath condo that was pretty much clean already in my life.

Do. Not. Rent. From. This. Company.
If you do, walk SIDE-​BY-​SIDE with the «manager» during the move-​in inspection, WATCH what she writes down & make sure it is EXACTLY what it needs to be. Make sure you take clear pictures of EVERYTHING being documented. Record a video of the inspection if possible.
As for my case, the property was rented to me with a dirty kitchen, dirty bathroom (red bacteria stains all over the shower, dirty kitchen & an UNSHAMPOOED carpet. Ridiculous. Renters beware.

Do not rent a property from UPM. Their management team is rude, and DISHONEST. They charged us for months of rent even though our lease contract was ended. STAY AWAY. They are crooks. They will find any way to sneak through loo pollsand what not to screw you over and squeeze you for money that is not theirs. Horrible experience. They are a corrupt company. You CAN NOT TRUST THEM.

We rented a house from them for 1 year. Pretty good landlords. The house was in a good condition. Only complaint was our gardener was inconsistent in his service and repair requests would take a long time to fix. Otherwise, we had a good experience with them. Nice people.

Have everything documented and take pictures of EVERYTHING! We ended up ok cutting our lease term short because someone rented our place 10 days after we left BUT I cleaned that apartment like crazy because I didn’t want to lose out on a huge deposit, since allege reviews were saying that they nickel and dime for everything. Ended up getting charged up minimal things. But still think twice about renting thru them.

STAY AWAY they are corrupt and are crooks they always have hidden fees after you leave and a lot of the apartment was broken before renting and never fixed STAY AWAY.

HORRIBLE, dishonest, and fraudulent. My husband rented a home from them for over 5 years and was a dream tenant. He did most maintence himself instead of calling them, he vastly improved the yard, always paid rent on time, and was quiet and responsible. The service he experienced was horrible. The individuals that work at this company are rude and do not care about issues tenants experience in their rentals. The house had not been cleaned when he moved in because it was the first time it was being rented and had been sitting vacant for some time. We purchased the home next door and re-​did the fence (with the blessing of the owner of the rental home) without asking for a dime. We cleaned the house until it was spotless and perfect, yet were charged over $ 400 for cleaning fees. 90% of the things they listed as being cleaned were things that we had already cleaned ourselves and had pictures to prove. They also charged him for items that are considered wear and tear (minor marks on the walls or floors, etc), which are illegal to charge tenants for. The house we purchased next door was purchased as a rental income property and there is NO WAY we will use UPM as our property management company. They are unethical and we would never want potential tenants to be treated the way they treat people, and we wouldn’t want to be affiliated with a company that is charging tenants unlawfully. We are going to pursue filing a complaint with the Better Business Bureau and calling the owner of the property to make sure they are aware of the fraud that is being committed on their behalf. DO NOT RENT FROM THEM.

CORRUPTION!!! STAY AWAY!!!
I have read the comments below and have experienced the same thing. wish I would have read them sooner!
1. they DISHONESTLY fill out the pre-​move-​in form to make the house sound like everything is brand new. they do not report any existing broken fixtures or appliances and they tell you that they will write it down on the form later, but they won’t.
2. I felt they purposely delayed revealing the results of their move-​out evaluation of the house until there was very little time for me to fix every small detail they had written down. I cleaned this house so well that it was cleaner than it was when I first moved in. The person who wrote the form, the manager, wrote illegibly and CRYPTICALLY, and wrote about just the most ridiculously minor items. in my opinion this was all a scam to get money out of you as you move out.
3. the staff is RUDE, UNPROFESSIONAL, UNHELPFUL, NOT CUSTOMER ORIENTED, and the manager is impossible to get a hold of. To have to work around the avaliability of these people is basically impossible.
4. I felt that this whole scenario was ENTRAPMENT and CROOKERY. The place was not the cleanest when I moved in that I had to scrub the place down myself again. I did not report this to the management. United Property Management says that they use the deposit to clean the house, it is hard for me to believe that this is the case.