Enterprise Rent-A-Car

The staff was willing to do whatever they could to make my experience great. They were able to pick me up and drop me off within minutes. Wouldn’t go anywhere else.

This location might be good for short term rentals, but my experience with a long term rental was very difficult and disheartening. The office is extremely disorganized. They keep paperwork like a teenagers bedroom.
The car tag was expiring on my car and I had to call them to find out about getting the tag when it had been sitting in their office all month and nobody contacted me. There is a lot of turnover of employees and when someone good and smart does work there, they don’t stay long.
The managers, except for one who is no longer there, are not about customer service and have very little real experience and education. They speak to customers as if they were children and are very condescending.
They made an extreme error in processing the second month of my car, and charged my credit card for the full amount of a month I already paid. When I suggested we just put this amount to the next month, they could not figure out how to do that on their system, so instead they just ended the transaction, kept the charge on my card and took the car back because they couldn’t figure out how to restart the ticket. I had to get them on the phone with my credit card company in their office and have them remove the charge. so they could start over.
The third month they charged my credit card an extra $ 71 dollars without letting me know. The amount was for what they were calling a deposit. But the deposit is really $ 150. All of the good employees make promises to the customers to keep their business and they don’t make notes of what they did anywhere for someone after them to follow whats been done already.
I suppose anyone reading this is wondering why I have not taken my business elsewhere for the duration of my long term rental. Simply because a long term rental reduces the price, I have to finish the four months.
This place is a shame. Very discouraging. I am never out to change the system, get a deal or be given special treatment. I chose what I thought was the best company with the best deal for me. I have always paid on time without problem and I am treated like a problem and they put all of their work on the me. Very, very disheartening. I think part of it is that its primarily run by very young people who have no respect and are told they can be firm with anyone regardless of the situation. When a respectable adult is standing in front of them paying nearly $ 800 per month for a rental car, you should give them a little bit more respect and be able to do your job completely and fully. I do not think thats too much to ask.