Conservice

this is the email I got from the apartment management:
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Re: DELINQUENT UTILITY ACCOUNT
Dear **********,
Recently, we were notified regarding your outstanding account with Conservice Utility Management & Billing. As you are aware, non-​payment of these services constitutes a violation of your lease agreement. The past due amount of $ 10.00 is due immediately and payable to Conservice.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
NOTE: I did not pay this bill late. They are just slow in posting payments. I do not like being threatened by management like this.
I can’t believe that I could actually get EVICTED for not paying a $ 10.00 invoice! No wonder there are so many empty apartments in our building.

What the hell. How can 1 person run up a $ 106 water bill in LESS than a month?! Seriously this company has no morals or any respect for other human beings besides themselves. Scamming company. Shame on you and whoever works along side with you. This company is screwing over families without blinking an eye.

Avoid this company as you would avoid kissing someone who has oozing blisters in his/​her lips. Also, don’t move into any apartment complex that contracts ConService. They regularly charge me over $ 100 for water. It’s ridiculous. Leasing office aren’t likely to do anything to help either. Called customer service only to be told I used crap ton of water and I wasn’t even home for 2 weeks.

I wish I can give them no stars. Overpriced and very unprofessional. This company is the reason me and my fiancé are breaking our lease with our apartments. There is no way that me my fiancé, and my 1 and 2 year old should be paying 99.99 a month for water and gas. Ridiculous.

This company is one of the worst utility companies we have ever dealt with. Our apartment complex uses them so we are forced to also.
Despite fairly even water bills for over a year, as soon as conservice began handling our billing, it has increased 3 and 4 times that of our original bills. I’m not sure how anything that they are doing is legal but they should not be allowed in business.
My only hope is that enough people will complain and our complex will drop them, or that they are forced under in a lawsuit.

I moved into a one bedroom apartment by myself from a 2-​story house with four other roommates and somehow my first months water bill was $ 10 more than what our entire household used to pay! I though something was weird so I asked for the water meter reads for days I knew I was out of town, and sure enough I was being charged for water on days no one was in the apartment and absolutely no water was running. I even had maintenance come to confirm there were no leaks. I was able to talk to a supervisor by the name of Rachel who told me it wasn’t enough usage to investigate and I would just have to pay for water that I wasn’t using. She offered no solution and pretty much told me that they were ripping me off and weren’t willing to do anything about it.

We are being way overcharged by this company since last year. They are using something called ‘multiplier!’ which means whatever the cost of the sewer, trash and water is multiply by 1.60 (for two people) — 1 for the first occupant and 0.6 for the second!!!
This is outrageous.
Unethical business practices and corruption can hurt the community.
I contacted their office. The representative didn’t have a clear answer for this.
This is so frustrating.

Bravo you absolute CON ARTISTS of CONSERVE. The Palazzo east apartment complex, owned by AIMCO parent company of crooks uses this CON ARTIST of a company to double bill its renters. Yes, you heard me. Renters both pay an aggregate bill of water, gas and electric, as well as their own electric bills that they actually utilized. So please tell me what it is you guys do as a company other than coming up with a cheeky name that exemplifies the crooks incarnate that you are? David Jenkins, when did you come up with this genius idea to allow businesses to double bill innocent renters you 4 eyed crook? Who ripped you off in Mormon Temple you rat bastard?
TO sum up, David Jenkins, President and CEO of CONSERVE is the crook of all crooks and his wife is having an affair with the tennis pro. I wonder if his own company uses CONservice to double bill itself.
Word to the wise, If your apartment starts double billing you and you see letters from Conservice after youve paid all your actual utility bills in full, there is a 100% likelihood they think you are an absolute moron and they are in fact stealing from you.
— Post script, I hope your company loses the gigantic class action fraud lawsuit coming your way sometime soon and you– CEO, KING of CROOKs, DAVID JENKINS goes as literally bankrupt as you are morally.
— PPS– you glass door reviews all suck as evident by the fact that all your unhappy disposable employees ALSO hate you.
HELPFUL TAGS just in case anyone is curious about Conservice, AIMCO, PALAZZO EAST, DOUBLE CHARGING RENTERS, THEFT
David Jenkins Conservice, Logan UTAH
David Jenkins Conservice, Logan UTAH
David Jenkins Conservice, Logan UTAH
David Jenkins Conservice, Logan UTAH
David Jenkins Conservice, Logan UTAH
David Jenkins Conservice, Logan UTAH
David Jenkins Conservice, Logan UTAH
David Jenkins Conservice, Logan UTAH

Bahahahahaha what a joke.
Unfortunately my apt complex uses these twat waffles. Last month I changed banks, and swapped over my auto-​payments with Conservice to the new account. I guess it didn’t ‘take’, because I got a letter today saying I was being charged a $ 25 ‘returned check fee’, plus a $ 7 late fee, and a nice scary note about how they were notifying my property manager.
Right, I’m gonna pay a ‘returned check fee’ because your system didn’t register a change.

Very appropriate name — CONservice as in CON-​artists. So every month, you pay $ 3+ just to pay your bills. Seriously?! We are in the year 2015 where everything is done ONLINE. What is the $ 3 «convenience fee» for? To pay for your IT team in India???
If anything, you should ONLY be charging your direct clients (which I’m sure you already are), not the customers of your clients because we have nothing to do with you!!! Everything is AUTOMATED yet you still charge people every single transaction!!! What a SKETCHY and UNETHICAL business practice!!! Your company is very appropriately named CONservice!!!
Their Facebook page shows happy pictures of all their «happy» employees. Sure, why not smile from ear to ear when you’re basically making bank by CONNING people. Conning people the CONservice way! DISGUSTING. I think I puked in my mouth a little.

Wanna hear a funny story?
I sent in a check and requested them to set up an automatic payment before depositing. Today, i saw that the check was cashed in, but my automatic payment wasnt set up. They totally disregarded my request. I called them to see what’s up, and it was because i didnt sent in a voided check. Wait, so are you telling me i have to send in TWO copies of my check that have the same bank account information on them?
Their customer service is absolutely hilarious. Why do you people who answer my calls even work for this shitty company?

You want to pay your BILL online AND/​OR over the phone? Ummm, that’s going to cost you $ 3.00 dollars sir. The only way to avoid this FINE… I mean «convenience fee» for your monthly bill is to mail it… you know, like people did from 1890 to 1997. We find it important to be the only bill, outside of maybe a mortgage, that you send by United States Postal Service. Ohh, by the way sir our payment posting team of unpaid children in 3^rd world countries has zero incentive to do their jobs (due to lack of pay and all) so I must caution you AGAINST mailing payment. Typically, incoming letters are thrown directly in trash OR used as kindling to produce fire for heat… which includes your bill and that silly stamp you used to send it! If you MUST mail payment call us everyday to see if we’ve received it like an idiot, I mean concerned member sir.
Unfortunately, if for whatever reason we don’t get stupid check and/​or it’s not sent as certified mail so you can PROVE we lie and swindle dumb asses… I mean clients sir… nonpayment will result in late fee sir at which point your behavior will be modified and you’ll just pay online or by phone like all the other ASSHOLES… I mean customers sir.
Ohhhh, NO it’s totally not a CON we’re pulling off to the CONtrary sir, we just feel it’s ONLY FAIR that you are assessed a PENALTY whether you pay on time OR late!
Does that make sense sir?
I give your Your $ 3.00 «convenience fee» thought up by Executive Team at CONservice (otherwise known as Satan) 1 star out if 10.
See ya’ll in Hell!

My apartment complex just switched to this service in May and since then both of my rent bills have been wrong! One of them requesting over $ 7000.00 in payment. I don’t know what is more upsetting… conservice itself or the fact that our property management switched from a total trustworthy company to this mess. Probably all in the name to save money. Well I guess we are getting what our property management paid for.

Conservice is definitely a Con.
Unfortunately I am an Irvine company resident forced to pay this third party invoice company for utilities. Renters are being scammed on utility payments. It will take a few lawsuits and changes in state laws to help create change.

I wish i could give less than a star.
I am an apartment renter in Suburbian Apartments in Fremont, CA. My community recently started using this. This is my first issue with them and let me tell you, they are negligent.
The issue is:
I have set autopay to pay for their bill on 1^st on every month. It was set in some X bank account till now. Last month on 28^th (May), i replaced autopay from Bank X acct to Bank Y acct because i want to close the Acct in Bank X. I expected the change to take effect and payment to be withdrawn from Bank Y acct.
Here comes the funny part:
At the start of June i see a returned check worth $ 25 for no reason. Earlier, they were charging $ 67 per month. Today i see $ 102 due. And last but not least, my newly set auto pay has vanished.
When i mailed to ask why all this, their response is ridiculous:
«When you had changed the automatic payment information on 05÷28÷15, we had already sent the information to the bank to process your payment from the old account. Because we attempted to process the payment using your old account information, the payment was returned because the account was frozen. This is the reason for the returned check charge. Because the account was frozen, we also removed your automatic payment information to avoid continued attempts to process payments from a frozen account. If you would like to have automatic payments active again on your account, you will need to set that up on
. Please let us know if you have any additional questions.»
They have all childish reasons: «because of this we did that». In their own world.
Notice: «we also removed your automatic payment information». Would they pay attention to see if they removed auto pay on newly set account or old account? No!
I have asked them: «How am i supposed to know that you send the information to bank before 1^st of every month?» BUT, they haven’t responded yet and my amount due increased from $ 92 to $ 102. They have happily added $ 10 to amount due.

WARNING: do NOT sign up for their service. The name says it all. NEVER send out invoice or bill, charges 10% convenience fee. Customer service is non-​existent.

Horrible service. Their name even implies that they’re CON artists.
They charge exorbitant fees for utility bills that must be paid through them. They’re outrageous and they should be outlawed! These guys are crooks!

Mia Palo Alto (in Palo Alto, CA) is using them. This service is so shady, charging for nothing specific. They say it’s for utilities, but there is no ‘meter’ to check.
Mia has shared all their tenants personal information with this new service. And there is no way to check on whether the utilities usage that they are charging you for is fair. It’s really amazing that this sort of service is legal anywhere.
What’s next?
Shocking.
If you are moving in to a new place, ask if they use Conservice. If they do, find another place to rent/​live. Mostly so that you won’t be so frustrated that you feel it is your civic duty and are compelled to waste valuable time leaving Unilocal reviews to warn the smart public.

Appropriately named — CON service. I live in a 500 square foot apartment and my utilities (not including electric) runs an average of $ 100 per month. Trash and sewage comprise of 75% of that total. No doubt they are kicking back some cash to the apartment complex for using them.
If you see this name associated with your apartment, condo, or house — stay away as they will overcharge.

CON-​Service! These kind of businesses should be outlawed. If you’re going to bill for water then you should only have to pay for water you use and that means having your own meter. I won’t rent another apartment that doesn’t include water, sewer, garbage in the rent.
I’m giving these vampire blood suckers 2 stars because I’m feeling generous. I’ve been trying to figure out if this is a bill that you really need to pay and what happens if you don’t pay it. I called them and they said they DO NOT send their customers to collections, however I worry if I don’t my building manager could take it out of my deposit or come after me.
I reluctantly paid, but I KNOW these vultures are scammers. There is no way they are accurate in their measurement of utilities in studio and 1 bedroom mixed buildings. A simple Google search will tell you how hated these fools are.
I give one star (because I have to) and one for the girl that told me the truth about their reluctance of sending people to collections when I called them. Their online payment system is a horrible joke and they charge you $ 3 every time you pay with a card.
They don’t even hide it in their name they are a CON-​Service! CONVICTS!
This Business is not BBB Accredited
Conservice Utility Management & Billing
Phone: (866) 947‑7379
Fax: (435) 792‑3303
CORPORATE HEADQUARTERS
99 East 700 South
Logan, UT 84 321
Office: 435−792−3300
Toll-​free: 866−947−7379
Fax: 435−792−3303
RESIDENT SERVICES
P.O. Box 4718
Logan, UT 84 323‑4718
Toll-​free: 866−947−7379