Discover RV

My sister rented a 5^th wheel for a special training exercise with a group she volunteers with for 5 days. She had the 5^th wheel delivered to the campground. It was delivered twos days early due to Discover RV schedule which inconvenienced our schedule. Discover RV called us in the morning telling us they were ready to leave their facility in 20 minutes. We rushed out of a class we were in because it was a 2 hour drive to the campground. It turns out the delivery crew didn’t leave the facility until 3 hours later which meant we had to sit at the camp for 2 hours in 97 degree weather. We understand there can be delays BUT… we kept calling Discover RV to find out why the delivery crew wasn’t at the campground only to be told they would call us back after they talk to the delivery crew. Again we had to wait and wait only to be finally told that besides the delivery crew leaving 3 hours later they stopped for lunch on the way and then they got lost!!! Then we had to wait while they figured out how to set it up. They told us it was their first time with that model. Once up at camp and in the 5^th wheel we noticed a strong odor (putting it mildly) in the upper bedroom area. It was the strongest on the floor near the right side head of the bed and closet area. We had other people come in and the odor was determined to be Cat spray!!! Fellow campers suggested and brought over Bounce sheets and room deodorizer to place in the room to help disguise the odor. It only had one air-​conditioning vent so with the heat it just made the odor stronger. The room wasn’t useable so we had to close the doors to keep the odor from the rest of the RV. One evening while doing dishes our sink didn’t drain. A couple of the other people (RVer’s) checked and found out that the lever which would allow our tanks to empty the grey water into the septic system was closed. These levers were supposedly to be opened as part of the set-​up procedure as we discussed this with them in advance and at the time of the set-​up. Below the bench seat dining area as your sliding into the dining area to sit there is a storage area beneath the seats with doors that face out. These doors have handles on them so as your sliding in we had 2 people plus myself bruise and scrape/​cut the skin off their lower calf. It was almost impossible not to hit these handles. Luckily people were wearing long (uniform) pants most of the time which protected their legs. There was a floor vent as you came into the RV which was bent/​curled up at the corners. We had to place tape on the edges to make sure no one caught their foot on it. We feel that the RV was cosmetically cleaned but the freezer wasn’t cleaned and areas around the toilet weren’t clean and the inside of cabinets weren’t wiped. We couldn’t unpack our items for the week without cleaning first. We had a scheduled 2 hour pick-​up time for the RV and the people who were supposed to pick it up didn’t even leave Discover RV (2 hours away) until the end of the 2 hour period of when they were supposed to be there. You would think after the way they screwed up the timing of the delivery to the campground they would be better about when they got there to pick it up! Ok, here’s the issue. It would’ve been nice if they called to tell us of the delay but once again, we had to call them and wait for them to call us back hours later to let us know when they expected to be there. In case you’re wondering… they require a 2 hour window and charge for pick-​up and delivery which we paid. My sister very nicely let Discovery RV know about all the above issues and she was told, «Thank you for bringing this to our attention and they’ll look into it!» All she received back from this was their standard Security Deposit letter with the receipt for the Security Deposit being returned. No call from management or letter of apology.
On a good note both women at the front desk were very polite.

Unprofessional, does not return phone calls, does not honor agreements. Buyer/​seller beware.

We purchased our first Travel trailer from Jason /​Discover RV this past weekend, and we couldn’t have been more pleased with our purchase experience. There was no typical sales pressure, and Jason and team made you feel like they genuinely care about making sure you are 100% satisfied with your purchase. Definitely a lot better experience all around than some of the other large RV dealerships we checked out.

I brought my travel trailer in for warranty work and it spent a month there being repaired during the rainy season I got a call saying everything was fixed and to come and pick it up I picked it up and took it to my storage facility when I got to my storage facility I went inside to make sure that the refrigerator was cracked open to stop mold upon entering the unit over by the refrigerator I found that the trailer was flooded in that area The water had gotten on top of the dining room table as well as a footstool and the carpet was totally soaked The table was so wet that it had warped and the top had separated I immediately called the dealership and took it directly back all the damage was directly underneath The roof hatch The owner of the dealership came out and looked at everything and claimed that it was not their fault that the leak came from the slide out I did not except that explanation and said that the roof hatch must’ve been left open of but he claimed that could not be. His repair man showed me where it had leaked around the corners by taking a hose and spraying it directly onto the slide out gaskets this is not a real world test I had it checked out independently after and it went through two major rainstorms after nothing had leaked on the slide out. It was a Keystone Trailer and they refused to work on it and told me to get it out of there. They told me Keystone trailers were junk and they would not work on any of them anymore. They never took responsibility for the water damage or the fact that most likely the roof vent was left open while in their possession. The owner was very rude to both myself and my partner The fact that they let me pick it up with all the damage done and never told me about it says a lot about this dealership. I believe they were hoping that I would’ve put it away in storage with me never looking at the inside and at that point all the damage would’ve been put on me. No one there would take responsibility for leaving the vent open.

Do not ever deal with this company for any thing especially for warranty service work. We have a Keystone Bullet that is still under warranty & we took in for warranty work when we went to pick it up the whole inside was sop & wet. The table was so wet that it ruined it. It never leaked in the past 8 months even in major rain. Went to pick it up, because they said it was all fixed, and they had not done anything & now refuse to fix it or take any responsibility for what happened. The owner, Jason, is rude & very hateful. He had hung up on us & called us names. There are other trailer facilities in the area so I would stay clear of this place. We will be filing a complaint with Keystone &
The Better Business.

My husband and I stumbled on this place because we were checking out the local campground. I would NOT recommend anyone buy an RV from this place! The only reason we bought a used trailer from here is because we found a trailer we liked but the customer service stinks! We paid the $ 895 for a diagnostic which we are pretty sure they did not check anything on the trailer. DON’T WASTE YOUR MONEY ON THE DIAGNOSITC! We have a laundry list of issues that are pre existing on the trailer and should be fixed by Discover RV. We live about 2 hrs from the dealership and it is not convienent to take the RV back to them if they are willing to fix these issues. They should send a mobile repair guy to me or pay my deductible so I can use my Good Sam Warranty I bought separately. Best case they would refund my $ 895!!! When we went to pick up our trailer and sign papers and do a walk through, the staff had NO idea how to operate anything on the trailer or show us how to use anything on the trailer. They didn’t even have a 50 AMP electrical connection to actually allow us to plug in our trailer and check everythg out (AC, microwave, etc) we kept blowing the circuit breaker on their weak power system. My husband and I basically pushed every button on our own in the trailer and did our own walk though. They didn’t even detail the trailer prior to us taking it home. Not impressed at all by these dealership and would never buy from them again.

I found discover RV by accident stopping by Flag City to see if they had any RV supplies the lady there sent me next-​door to discover RV .They don’t have a huge supply of Motorhome/​RV necessities but they have most likely what you need. All the special cleaning solutions doors replacement latches hinges the rubber roof coating and caulking as well as covers for air-​conditioners, And roof vents. They also sell recreational vehicles motorhomes and trailers. Phil, the gentleman who helped me was very helpful and seemed to know all about RV repairing and replacement parts. This is a RV dealer and I did not visit this business to purchase a recreational vehicle so I cannot attest to that end of the business but if you’re looking for a part and you’re in Lodi check out Discover RV.