Midwest Exterminating

I had an ant problem… called a couple of months ago, and was given a couple of tips to try on my own, which worked!!! Then I had a carpenter ant problem and felt the job required professionals… they came out the same day… even accommodated my child’s nap schedule. … amazing technician, very knowledgeable and told me everything he was doing… Rick was our technician… he even took the time to talk to my 2 year old!!! I would use the company again in the future!!! Thank you!!!

I called Midwest because I realized that I had bedbugs on a Sunday and I had to start a new job the next day and I wanted to get a good night’s sleep. The first lie told to me was Debbie telling me that I would not get bit again once the specialist came out. I was also told that there was a four month guarantee for the services. Well, does that mean four months after being bug free? If that is the case, they would have to keep coming out indefinitely, as their product and service does not work and never eradicated the bedbug problems. I have a tiny (less than 300 square feet) apartment and the charged me $ 600. I paid with a credit card on a Sunday, and I believe that the exterminator was instructed to use a heavily diluted chemical or maybe just water for my unit, at least until the next day when they could be assured that the credit card would go through.
The technician that came to my home was rude, indifferent and unprofessional to the point of belligerence. I attempted to ask general and specific questions about bedbugs and the treatment plan, but was for the most part ignored.
The worst part of this story is that I had to call Midwest repeatedly to come back, which they did, but still I kept getting bit.
Debbie, the receptionist, insinuated that I was not being truthful when I insisted that I still had the bugs. She instructed me to keep any that I found. I caught a couple live, which I put into a sandwich bag, and a couple dead ones as well were found.
There were also two crawling on my living room wall near some pictures. This was after the third visit by Midwest.
I was forced to buy protective mattress and pillow covers, as well as a new pillow. I threw out some items as well. My couch will be thrown out once I find someone to help me carry it out.
I also purchased three cans of bedbug killing chemicals (so far), very annoying and expensive after paying $ 600.
DO NOT USE THIS COMPANY!!! Call Orkin or other reputable, legitimate company for extermination.
BEWARE of any positive reviews on Unilocal, as they are paid for by the company or completely fabricated. Make sure you look at the reviews that are not recommended.

I called to schedule an appointment for a carpenter ant problem. The lady on the phone was very friendly and gave me some tips before I even committed to buying anything. We were able to schedule an appointment for the very same day.
Rick was the name of the exterminator who came to my house. He was very professional and thoroughly answered any questions I had. He was able to quickly identify problem areas and had some creative ways to effectively target those areas. He gave me some great tips on future pest control and to top if off was fantastic with my dog!
If I need to take them up on their «guarantee» and have them revisit, I’ll be sure to post my future experiences. For now I am a happy customer.

Well… the pro-​owner agendas continue…
08/​21/​13-​Wednesday, owner called & spoke to us advising Rick from Midwest would be out on Friday between 9 & 11 to put baits back in furnace area & drop.
It’s FRIDAY & where is Midwest??? Male owner has been out on property since approx. 8:40 a.m. No sign of Rick from Midwest!!! 11:45 a.m. we made attempts to now contact female owner at both numbers to no avail… just answering machine, so Midwest was contacted, 630−968−0200. 11:55 a.m. Rick returned call claiming he left messages at the house to which we stated not at this rental house as no calls have come in prior. He left two for owner apparently at both numbers for owner. Owner did not return calls to him as the claim now is that owner wanted to be notified before they came out (keep in mind male owner was on property also relayed to Rick). Rick now states he will be out in 1−½ to 2 hours. Shortly after this conversation, Male owner leaves. It is now 1:49 p.m., do you know where Midwest is? Rick was again called & now he stated he had two to three jobs that came in & it would be later.
Do they treat all people like this or is it just the ones requiring working with owners that have specific medical conditions?
Rick was now advised he would have to reschedule!
Keep in mind approx. 12:25 p.m., Debra/​Midwest called stating she also left messages for owner with no returned call, only having the two numbers we have, not having another number for male owner & that owners wanted a call before Midwest came out (this has never appeared to be the issue before). She also said that we should just forget it & wait til move out-​Now it appears to us owners & Midwest have been conversing as tenant has not said this. She was advised that Rick said he would be out.
Ultimatums have been given to us from owners in the form of, 1. go to extended stay for 3 – 4 days (this does not help if chemicals still linger or if apparatus is not contained & allows blowing of dusts/​particulates), 2. Sign waiver holding owners/midwest/phil’s company not liable should anything happen, 3. Wait until end of lease.
It appears when you have allergies & chemical sensitivities… you’re not wanted & very little accommodation occurs in the form of a more contained apparatus to prevent blow around of dust & other particulates, more filtration to contain particulates/​chemicals, less toxic/​irritant fumes, less allergic products which would require discussion with tenant who has allergies!