Red Envelope

I ordered a personalized cutting board 9÷13÷2014 and was very pleased. about 7 months later it just cracked in half. called the company and was told no longer doing business and could not be replaced. disappointed in customer service… cutting board should last forever, and I did not drop it… it was a defect in the wood

Crappy, crappy, crappy service. Seriously DO NOT USE THESE GUYS! Total ripoff.

I ordered an engraved bracelet as Christmas gift for my mother in the beginning of December, and a couple weeks later they emailed me telling me that it was out of stock, leaving me with no time to find a replacement on time seeing that it was personalized. Then last week I ordered another gift, payed for rushed shipping for it to be here on the 24^th, and it wasn’t until the 23^rd that they informed me it was out of stock. Ridiculous! Don’t trust this store to get you what you order on time or at all. It’s a shame too considering that the gifts seemed very nice.

This what I was told in email from customer service below… the same day I get notice of cancellation from UPS. Here is what UPS sent me this am after I received email saying it was ready to go and they were sorry DO NOT TRUST THEM… The sender requested a delivery change for this package. /​The package will be returned to the sender.
SC, United States 11/​14/​2014 8:20 A.M. Destination Scan
Dear Shannan,
Thank you for reaching out to us today with your concerns. We do want to help you further. Please know, we truly apologize for your overall experience with us. Rest assured, I have reviewed the details of your order of the silver plated ornament mr + mrs. I do see that when the order was placed, the delivery date selected was 11−14−14. To explain, although some gifts do arrive before the guaranteed delivery date, your gift is still pending shipment for delivery on the date selected.
We’re very sorry for any discrepancy regarding the information that you were given. Additionally, we are sorry that that has been such an overall upsetting experience with us.
I do see that the prior representative issued a full refund on your order in the amount of $ 53.99. Please allow 5 – 7 business days for this refund to interface with your PayPal Credit payment. Although I do see that your gift is currently pending shipment for delivery tomorrow, I would be more than happy to continue to directly help track the movement of your order and ensure your satisfaction. I will be in the office from 12:30 pm to 9:00 pm, PST to ensure your satisfaction both today and Friday. You may reach me directly at 1−888−855−3486 ext 6085 or speak to any available core customer service specialist who wil continue to directly attend to your concerns. We do want to keep you coming back and we will help make this up to you.
In addition, as we understand that you were inconvenienced by this issue and are sending you the following gift code as our apology.
Your gift code RE7HTEN2ZDR9PW210 for the amount of $ 15.00 is valid and active through 2015 on today’s date ¹¹⁄₁₃. This gift code can be used over the phone or on any of our six websites: ProFlowers, RedEnvelope, Personal Creations, Shari’s Berries, Cherry Moon Farms, or ProPlants. Our gift codes should always be entered in the Special Codes field box on the Review Order page before you check out and confirm the order. Entering the code in a different location may cause your discount not applying to the order properly
If you have already placed your order, please let us know and we can either apply your gift code number to your order or refund you the appropriate amount.
Once again, please accept our apologies. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have.
To reach us, you may email us at
or call us toll-​free at 1−866−526−9426. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.
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The sender requested a delivery change for this package. /​The package will be returned to the sender.
Spartanburg, SC, United States 11/​14/​2014 8:20 A.M. Destination Scan
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I have used RedEnvelope for gift giving on several occasions, and have never been disappointed. Recently, I ordered an engagement gift. The gift didn’t arrive BECAUSE I HAD GIVEN REDENVELOPE THE WRONG ADDRESS! !
When I realized my mistake I emailed the company. They couldn’t have been more helpful! Even though the original gift had already been delivered and was never to be seen again, they arranged delivery of another gift… this time, to the correct address. I was not not charged for the second gift and it was my error!
Thank you Mitchell W and Lance M!

Deserves a Minus 5 for peddiling cheap made in china stuff at exhorbidant prices… PLEASE DO NOT WASTE YOUR MONEY BUYING HERE.
It actually might be a good idea to give your money away to someone needy.

I had a terrible experience with them as I was trying to deliver a gift for my husband on Valentine’s day. The flowers arrived on the 13-​th, and the gift has not arrived yet, and it is the 15 today! I will never buy from them again!

Horrible. I ordered a gift 9 days before Christmas with guaranteed Christmas delivery. I tracked the package and it is Christmas Eve and it is not even out for delivery. I waited as long as possible and now I have to leave with no gift for my parents. I was told I could return it if it doesn’t arrive on time but that doesn’t really give them anything to open. For a $ 13 shipping charge you’d think it would come on time. Would never use again.

I’ve now ordered from red envelope three times. The first time I ordered a personalized golf flask for my Fiancé. The flask was sub-​par. The «leather» looks cheap with inconsistent stitching & the accessories that came with it were of the cheapest quality wood. Regardless my Fiancé says he still likes it.
Most recently I decided to use red envelope to purchase a few Christmas presents for my father in law and my mother. On December 12^th I ordered a personalized golf towel, a bath caddy, and personalized golf link toppers. The order was set to be delivered by December 20^th.
Today, December 18^th, I received an email stating that they are sold out of the personalized golf link toppers. I am so frustrated. Why has it taken till 2 days before the day I am suppose to receive my delivery to tell me that I will not be receiving it all?
In the email they included a code for $ 20 off and free standard shipping. Unfortunately they charge ridiculous extra fees on top of standard shipping costs for speedy delivery around the holidays.
I have just now finished an order for personalized golf ball markers which are fewer than the original purchase and the same price as my previous gift, although a lot less anticipated. To avoid paying an extra $ 19.99 for shipping I will now not be receiving his gift until December, 30.
I am not pleased. I will not be using this company ever again.
Thanks Red Envelope! Now I’ll have to explain to my future father in law why his Christmas present wont be arriving until the 30^th. Looking forward to it!

I love their products and think they are unique and interesting, but I have had terrible experiences with their customer service. I received the item (an engraved cutting board) for Thanksgiving nearly 1 year ago. The engraving on the board did not match the order slip in the box — simple quality control would have caught that. I rushed to get another ordered to their house before the turkey carving, but it was back-​ordered 3 months. I never received it. They never followed up. I called again and again and finally just now received the cutting board — in time for Thanksgiving this year. They did not apologize at any point in time, or offer any compensation for the terrible effort I had to go through to (1) find a replacement for last year and (2) chase them constantly to get the cutting board. Very disappointed. I will not be using them again.

Horrible customer service. Ordered a personalized anniversary gift for my husband to be delivered on March 19. They took my money and their tracking system showed that my order was on schedule to be delivered on time. The order did not arrive. Called Redenvelope and was told the item was backordered and would not be delivered until April 12. Didn’t bother to call or email me to tell me this. Now it’s too late to get another gift. Don’t do business with these people.

I love their products and I used to love their customer service. I have been a loyal customer for over 10 years … Until today. I ordered a deluxe baby keepsake kit and the dough provided to make the foot impression was defective. It was sticky and gooey and probably expired. I called for a replacement product and they gave me an attitude. They told me I had to wait 7 days for the replacement material even though it was their fault. They made it seem like they were doing me a favor by shipping it 7 days later. I will never buy another product from them. No wonder I love Amazon so much now!

Getting a pink slip is bad. Very bad!
Getting a Red Envelope box is good. Very good!
Red Envelope does specialty, high end personal goods. A coworker was adopting a baby and I ordered a infant one piece that said «I was worth the wait» which I’m told is being kept with other keepsakes that parents do with their children, or at least the first born/​adopted one, when having a child seems so magical and new. I’m told it wears off with the third, fourth, etc. child, but I suspect my parent friends are kidding. (At least I hope so.)
This Christmas I was the lucky recipient of two gifts from Red Envelope. A crocodile skin travel valet. When you travel a lot like I do and have to lug along a tux, it’s handy to have something to put cuff links, studs, watches, etc. into something that organizes them instead of my usual Glad ziplock bag.
I also received a modern watch case which is elegant and sleek. It’s be a handy repository for my watches. No more, «Where is the black watch?» for me.
The prices at Red Envelope aren’t cheap, but the quality of goods is high. The presentation boxes that goods come in is attractive. Feel like spoiling someone special or looking for that unusual gift without walking miles in the mall? Go check out Red Envelope’s website or ask for their catalog. You may even find something for yourself.

What a class act RedEnvelope is! I’ve received their catalogs for a long time, but. to be honest. I’m a closet catalog voyeur. Love to sneak a look, but that’s about as far as I go.
What a pleasant surprise to find a box with their return name and address outside my door one day around Christmas.
I always save my gifts until Christmas Day, so the anticipation of a RedEnvelope gift was almost more than I could handle. But, I waited like the good girl that I am. I didn’t want to piss off Santa.
Finally, Christmas arrived. When I eagerly unwrapped the gift, there was the RedEnvelope signature Red Box. You know how they say packaging is so important in selling a product? If there had been a rock in the bottom of THIS box, I still would have been delighted! As a child, I had more fun playing with the empty boxes, than I did the gifts that came in them. So, you see I really take notice of these little things.
Before you even open the gift, there is a pouch that holds the packing slip, but warns you to «Open the Gift First». How cool! No one wants to see the packing slip and read what gift they are receiving. On this pouch, the company markets their products with this slogan: «Somebody’s Thinking of You.» Then, it reads: «In Asian cultures, gifts are often presented in a simple red envelope, a symbol of honor and appreciation. At RedEnvelope, we continue the tradition. We create our gifts with thought and care, and make sure every detail is just right. We strive to make every gift-​giving experience extraordinary and memorable. At RedEnvelope, your gift is our command.»
Inside that red box was another red jewelry box with a cream-​colored grosgrain ribbon tying it all together. Even the boxes look expensive. Not just your average floppy fold-​me-​type box, but shiny, sturdy proud-​looking boxes. Inside that box was another little pouch with a sweet gift card to me and directions on caring for my gift.
Finally, I discovered an exquisite amethyst bracelet with a silver clasp that read «friends». Awwww! This was sent to me by my buddy, Ivana, who was in Chicago visiting her family over the holidays.
Well, I’m proud to say that I’m coming out of the closet! … the voyeur catalog closet. I’ll now be ordering from this fine, prestigious company.
By all means, check them out. Of course, they are also online, but I still love thumbing through a catalog while I’m waking up with my cuppa joe in the morning. Somehow, I feel closer to the product.