FedEx Office Print & Ship Center

Customer service was a mixed bag. The employee who assisted me was very helpful, but it took forever because she was the only one working with 4 customers in the store. I say, questionable staffing scheduling.

I have been here several times. The people working here were always kind and helpful to my husband and I.

They open at 8am on Saturdays. Arrived ~8:15; no other customers in the store. In other words, no excuses; can’t be tired from a long shift, overworked, stressed, harried, rushed, etc.; you just opened. (And only two other people came in while I was there, to pick up packages, in and out).
From the moment I walked in the woman acted like she was doing me a favor waiting on me. (I was getting a number of things printed in different sizes and quantities). Not going to go into every little thing but she was not helpful, made zero effort to be helpful, and had a miserable attitude.
Full disclosure: I guess asked for this, inasmuch as I’d read the other Unilocal reviews beforehand but still went there anyway as it is closer than the store in Novi. Will never set foot in this store again; will make the drive to the one on Grand River in Novi where the staff is much more customer-​focused.

Reviewer Samer, I agree and judging from your date of review I think we are dealing with the same lady. she is black about late 30’s short frizzy hair medium build, I agree she is lazy and beyond rude. I have been to this store more than 4 times all only due to necessity and let me tell you im done! I walk in and stand at the counter for over 4 minutes with one person packing and the other lady doing copies look at me and look away and just ignores us. I assume hoping the guy doing the packing would pick up her slack, then once we asked for help of course not by her effort asking what we needed I hand her my copies and she says there’s a machine over there coarsely and points and goes to place my papers back on the counter, I say yes I know but I do not have my credit card can you please run these, she reacts in facial disgust and picks them up I say please 5 double sided and one double sited but it is stapled so you will have to place it on the glass, she then states «what ! you mean I cant take the staples out!» me-​no please just flip it on the glass. her– «well you know im gonna charge you allot extra for that» as Kurt as she can say it asuming hoping I would decline, me– that’s ok ill pay she starts to walk away then turns back around and says you know what just go over there rudely pointing to the copiers you can just pre pay a card, not explaining the process. all this transpires over 5 – 6 minutes if you spent more time doing your job you get paid for and not actively spending so much effort getting out of work, the whole transaction would have taken maybe 2 minutes instead I was treated like crap and spent over 15 minutes in a empty store because someone wants to get paid not to do a job, epic fail fed ex for no oversight and no mgmt.

Poor customer service. The lady who worked there was very rude and not helpful at all. She couldn’t even take the envelop off the table and asked to me to place it on the scale. From experience at other fedex stores, the salesperson would take the article and do everything for me without even asking.
When I was asked about shipping speed price variation before selecting one, that was like the end of the world for her (very lazy).
I would never go to that store again.

Yikes! The custom printing prices here were crazy steep! Best to look around a bit. I haven’t had a job done here but the staff was friendly and attentive from the second I walked in the door so 4 stars to them.