Subway

I’m a regular at this Subway. Its close to my house, and they are fast. I pick up a sandwich here and there to drop off to my kiddos, or we stop for lunch on the way home from some sporting event.
I have had excellent service here. There is sometimes a younger person that works that is not as familiar and fast as the lady and her husband, but my sandwiches are made efficiently, and they do not skimp on ingredients.
Also of note based on previous reviews, is that so far my sandwiches are folded before getting wrapped to go so they do not fall apart when the paper is opened. Maybe they read their reviews and changed the way they do it or they have more experience now?
If you haven’t already tried one of their salads, I highly recommend them! I love the double chicken, where you get to choose your ingredients like you would for a sandwich. They chop it up in a bowl so it’s easy to eat and delicious.

So my experience started me entering with coupon for ANY foot long sandwich for $ 5.00 so I decided to order a pastrami. When the Indian lady went to ring me up I presented her with the coupon. She looked at it, paused and said this coupon wasn’t for any sandwich, then she stared at the menu board for a few seconds and told me it was for a sandwich like a turkey, REALLY? I told her it did not say that anywhere on the coupon… she then walked away and told her husband (manager?) who came to ring me up… he wasn’t much help either… Last time I go in there…

Tonight was the final straw. By far the worst experience I’ve ever had at any subway in the five states I’ve had subway in. There was a younger kid and a guy I’ve never seen. Like a forty year old Indian guy who was wearing a RED ROBIN hat. There were a few people ahead of me and I was watching. As he was adding the produce he was yelling (realllllly yelling) «next, next, next). I started a conversation with the guy behind me as the young kid was making my sandwiches. When it was his turn to order, the Red Robin guy asked to take his order, he didn’t hear him at first. So Red Robin starts yelling and banging on the counter to get his attention.
After my sandwiches are made and kid goes to wrap them, I ask him to actually fold the sandwich. They’ve gotten into this habit of just folding the white paper and then wrap it in the subway printed paper. This often results in a sandwich that has fallen apart before you eat it. I posted a picture of my last experience. I basically have to rebuild my sandwich when I get home. They would be better off putting all your stuff in a ziplock so you can put it together when you’re ready to eat. So as I’m asking the kid to fold the sandwich before wrapping it, Red Robin butts in with some incoherent rambling. So I pay and head for the door. Then I hear Red Robin yell, «no matter what you do, customer doesn’t appreciate it.» there were still 3 – 4 people waiting that all heard that. So unprofessional.
I get home and my boyfriend and I both have to put our sandwiches back together. Then we start eating. As I’m eating I hear my boyfriend bite into something that sounded like chips. But as I realize when I look up, it’s his bread. I lean over and tap it with my fingernail and it sounds like I’m tapping a brick or metal. I grab a corner of it and it just crumbles in-​between my fingers. It had to have been a few days old, at least.
I’ve had bad experiences here before. But this was over the top bad customer service and the first time we’ve gotten hard, stale, old bread. I will not be coming back. Which sucks because it’s only around the corner.
Management, please overhaul your staff and train your employees to value customer service. Please teach them to close a sandwich before wrapping it. And maybe ask them to wear subway apparel instead of other restaurants’ clothing. Basically, this location needs major help.

First time here. Figured I would give it a shot. The staff was friendly and the food was fresh. They even gave the little girl in front of me a free cookie. I would return here again based upon my experience

Third stop on the negative review redemption tour.
Sunday I returned some movies to Blockbuster and my phone goes off.
It’s the wife and she’s hungry.
«Can you pick up some sandwiches please?»
(I’m near the Subway I had reviewed negatively before).
You want Subway??? This Subway?
After my previous poor experience???
I reluctantly agreed and proceeded over.
I walked in and the same lady was there with a man (her husband?)
She smiled and said that she would be right with me.
My sandwiches were made perfectly, she thanked me,
and said «come again».
I ‘m guessing she got a good nights sleep and had a cup of coffee.
It was a completely different experience.
I’m starting to see a pattern with my revisiting of business I had previously had a poor experience at. So far so good.
I hope it continues…

I had a coupon for BOGO breakfast sandwiches so the choice was clear. The sign said you can get a breakfast sandwich on an english muffin, flat bread or as a sub. My husband got his on flat bread. Below is my exchange with the employee:
Me: I’ll get mine as a sub.
Her: A what?
Me: A sub.
Her: A what?
Me: A sub.
After a lot of pointing and mass confusion, she figured it out. Apparently she doesn’t know what company she works for.

Rude workers, food is old and stale. I really like subway and go a lot, but last time, I said I was not going to this one again. There is a subway on every block, I don’t need to go to this one.

I am going to copy another Unilocaler’s format because there is no other way for me to get this said.
Me: Hi, can I get a Regular Veggie Sub with cheese on wheat?
Subway: Ok.
Subway: What kind of meat?
Me: No meat — just veggies.
Subway: Veggies, ok.
*Subway dude sitcks his hand in the pepperoni.
Me: No, no meat, Just Vegetables and Cheese.
Sunway: Oh, ok. Do you want salami?
OH MY GAWD!
Me: No Meat.
Subway: You want Mayo and Mustard?
Me: Yes please.
Another worker walks over to Subway dude making my sandwich.
She asks — your making a veggie?
He says — I think so.
OH MY GAWD!
I finally get my sanwich pay my $ 3.71. I am half attemped to trash it and walk over to Quizno’s I hear they have a Pepper Bar.
I don’t know if he was having a bad day or if it was his first day or if I had to speak G Language for him to understand. But that is the last time I get a sandwich from there.