Purl Computers

Who needs a computer repair person, no one right because we all back all files up and can’t fix our own stuff… Well if you happen to be one of those select few who don’t do that and only go to them when you have a major emergency I can assure you they will take care of you be very fair and extremely fast. I’ve been there a few times got immediate friendly service and repairs that far exceeded my expectations. In my case they could have charged me an arm and a leg, sold me some things i didnt need etc (what are you going to do when your stuck and need desperate help) but none of that happen. Fair, fast, honest service!

After a spill, my computer stopped loading Windows. I brought it to Purl. The technician said the computer was toast. I took it home and ordered a new computer. The next day I tried the old computer again, and it worked. It has performed flawlessly for almost two weeks, with many start-​ups. I’m out $ 500 for a new computer I don’t need. I don’t recommend Purl.

These guys are a joke. My mom brought in her PC because she needed it working right away and couldnt wait for help from me or my sibblings. I feel they really took advantage of her because of her lack of tech knowledge. They also didnt call her back when they said they would and it took twice as long as they said it would. In this amount of time I could have done it three times. She was charged over $ 100 for diagnostics, a simple virus scan and some minor optimizations. avoid this place!

Awesome is all I can say! I installed a new router myself at my work and ever since I did that, we had nothing but problems! Ron was here for about an hour maybe and had everything fixed! Amazing service! We’ll call them again for sure if we ever have problems again! :)

Fantastic service. Friendly and fast.
My Lenovo all-​in-​one desktop computer crashed last week. I am a small business owner, and I lost all of my important financial data. While trying to get my computer to boot up again, I somehow deleted all of my files. I thought I was covered, because I had everything backed up on an external hard drive. I got the computer going and reloaded my files from the external drive, but the computer crashed again, and I lost everything. Now my external hard drive,(which was brand new), also failed.
Purl Computers was recommended to me by someone else who had used them recently, so I took my Lenovo to their office, in Livermore, on Thursday July 3^rd in the afternoon. The next day was a holiday, so I was told I would hear from them on Monday. I got a call on Monday as promised, with a diagnosis. I went in on Tuesday morning, with my laptop, and the people at Purl were able to retrieve my files, and load them onto my laptop. which were much more important to me than the computer itself, which would have been too costly too repair. And they did this at what I consider to be a more than reasonable price. Thank you Purl Computers.
I highly recommend them!

My computer crashed on a Saturday and I brought it into Purl Computer around 1PM (before they closed at 3PM). They said that they’d run diagnostic right away and call me to let me know what was wrong. No call back, so I called them on Monday morning and was told that my HD was corrupted but the technician (owner?) would call me back shortly to tell me more and how to proceed. However, no call back despite leaving several messages on Monday and Tuesday.
I finally connected with the technician on Tuesday evening and was told that they could replace the HD and transfer data for $ 313. I said that I’d let them know the following morning and left a vmail on Wednesday at 8AM that I wanted them to proceed with this job but again, no call back. I finally connect with them again on Friday but now I understand that they have no replacement HD but, it doesn’t matter since the problem is not with my HD but with my mother board. Then the suggestion comes that I buy one of their rebuilt computers using my (miraculously working) HD. I declined.
I get a message on Saturday morning that my HD is ready to be picked up and I come get it. They hand me the HD but where’s the rest of the computer? Well, «we just assumed you’d want us to recycle it and it’s not fully assembled.» This is beyond unprofessional and frankly seems fishy. I’m guessing some parts of my «recycled» computer will be used in a computer that Purl will sell as their own. Uncool.
Bottom line is, I lost trust in Purl. Not to mention that the customer service was very confrontational and unfriendly. I cannot recommend that you use Purl for your computer repair needs.

Called with minor problem. Walked me through it over the phone! Amazing SERVICE

I brought in an office computer to be repaired. The Purl team was very kind and helpful. Once they determined that the computer would cost more to fix than it was worth, they recommended not saving it. When I went to pick up the computer, they didn’t charge me at all. Wow. Thanks. I will be back when I get another computer issue.

Wanted to support my city, called to see if they were open for me to come in and bring my laptop. The woman who answered was rude, ‘yea you can bring it in – tomorrow. We’re closing in a few minutes.” It was 5:12 when I called, they close at 5:30.
I asked if I could come in tonight, with an attitude, she said if I could make it in before she locked the doors that’s fine, as if I were bothering her by coming in at the last minute. I get it, no one wants to stay at work late but there’s no need for the tired cranky attitude — especially not towards potential clients.
I wanted to rush down as I live maybe 4 blocks away and could have easily made it in before they closed. However I thought, do I really want to give my money to someone who seems to not appreciate it or me as a future client for that matter? Nope. I’ll wait one day with my frozen laptop and find someone else. No worries.

My computer crashed and brought my computer here to Purl. They had for a day and fixed it (hardware issue). But it only lasted a few days then crashed again. I brought it back and they fixed it again (software issue) within a day at no charge. It has been working since. Thank you Ron Purl.

My Hard drive crashed, I removed it and took it to the Geek Squad at Best Buy to see of they could find my data and transfer it. After 10 min he comes back and says «sorry it’s not showing up, we would have to send it out to our data Recovery team» I thought they were the experts!
I dropped it off at purl and they found all my data and transferred it to another memory and did not send it out.$ 100.They recovered all my music and Photos! It was not an easy task either. The Tech had to put some work into this. It’s kind funny though, I went there 3 times and I never saw the tech, there was just a friendly receptionist, who was very nice and helpful. I wish I went sooner! Save your gas stay in town. They have some Rebuilt towers for sale $ 300 to $ 400. I will return!

Took my Gateway all in one PC to Purl for trouble shooting (9:00 a.m.) 7÷30÷12. Ron had it cleaned up and ready by 1:00 p.m. Brought it home, runs great. Can’t ask for more than that. It is great to have a local resource like this. Taking my laptop in next. Viruses are part of modern life I guess.
P. S.–Did not make appointment either.
Thanks Purl!

When my hubby used my laptop for five minutes and got a virus, I rushed over to Purl for help. They took my computer right away, gave me the price up front, fixed the computer, and installed a free virus protection (mine had to be uninstalled during the process).
When i asked if I needed to purchase an upgrade to the free virus protection, they actually said «No.» Imagine my surprise when no one tried to upsell me on something I didn’t need!
I got my laptop back that same day and it seems to be fine. Good job, Purl!

We have used Ron a couple of time this year when we moved our business from SF to lovely Livermore. Ron is fantastic. He had our LAN and wireless network up in no time. Ron first stopped by our new office to check out the site before determining what was needed. He provided the necessary equipment and did not charge us for his time to make the purchase. After we were settled, Ron helped us move some data from one of our old Windows 98 desktops (no USB ports or CD drives on that system) to our newer desktop system. He picked up the old computer and returned it and the data CD per our agreed schedule. We imported the data and everything worked beautifully. Ron is very personable and knows his stuff. It is really nice to use a small, local company. We will definitely use Ron for any future needs for our business or our home.

After getting horrible service from Best Buy I stopped in at Purl. What a refreshing change… no lines to wait in, timely and inexpensive diagnostic service, and best of all… integrity…telling me not to fix my computer (unlike Best Buy that soaked me for $ 350+). Thank you Purl computer!

Ron Purl gets it done. He is a real pro and made our transition from a home office setting to a traditonal space a lot easier. When we first started the process of networking our small construction company with multiple computers both onsite and remotely we weren’t exactly sure what equipment we needed. Ron walked us thru various options and several cost saving options that we could maximize what we already had on hand and free online services. Even when we hit a glitch with our Quickbook software it was no issue, Ron jumped right on it and worked out the kinks in no time. Ron has done system upgrades and repairs for our company before but this networking project was definately his largest job with us and we are very satisfied. Purl computers is definately a full service operation.

ron did FAB job getting that «system tool» virus out of my laptop! he was so kind and professional — his shop was supposed to close at noon today for new year’s eve yet he was kind enough to spend an extra hour there fixing my computer!
waaaaaay better than the geek squad and other pricing on «antivirus» tech support. ron only charged me $ 150 (out the door) versus the $ 289 to $ 350 other places charge.
also, he fixed my other computer about a year ago and did a fine job them!
support his wonderful local livermore business! HUGE THUMBS UP!
thanks again purl computer! :)

I’ve taken 3 different laptops to Purl for repair. Twice they fixed it free and this last time they only charged me $ 20! They know what they’re doing and they’re honest!

I’m going to agree with another reviewer who said that the customer service was not so great. Oh sure, I received the call after the diagnosis was done and how much it was going to cost to repair it. And, yes, they recommended repairing the computer rather than replacing it — how would I know any different? So I had it repaired. Seems to work fine. But I had to call everytime after that to find out if the repair had been done. No one ever bothered to call me. Nice enough people, just not customer-​service oriented enough to my liking.
As far as the actual work — I’m not a computer geek, so how would I know if it was done correctly? That’s the sad part about these types of issues. You are at their mercy :-(

I’ve never been on Unilocal… and I’m not the type to waste precious time talking about bad work… but I had an awful experience with Purl Computers and I think you should know… They had my computer for months and told me it was repaired, but it was not. When I finally took it elsewhere I found that what was supposed to be corrected with my computer had never even been done! So, from personal experience I urge you NOT to take your computer to Purl, but if you do, make sure you put it in your credit card in case you need to dispute it later. Not to mention, their customer service and communication was incomprehensibly horrible.