Livermore Sanitation

We moved to Livermore several months ago. We had the same cans at our other house. Somehow the garbage when collected from trucks does not get completely removed from cans. Half of the garbage gets left in cans or more. I am not sure if trucks are very old or there is some thing else going on. We never experienced this at our other house. We have had these types of cans for over a decade. The office staff is nice.

Man oh man this place is just a horrible example. A living wage increase of 33% that of course is the reason for our 33 percent increase? Wow. OH and another great thing that they do is hold a landlord accountable for the trash bill of a renter. WAIT WHAT? PG&E can’t even do that!
Can someone say monopoly. ???

Horrible service. Snotty customer service. They did not pick up my garbage today because they said that my car was parked too close. My car has been in the same spot for the past six months — and it was more than 9 feet away from the garbage can. Lazy, lazy lazy. I wish there were private options in this town.

When I forgot my password, they emailed my unencrypted password in plain text! This is a security breach waiting to happen! I just got a snail-​mail letter from collections for an unpaid bill — but when I logged onto their site (which only worked with firefox — neither Chrome nor IE worked properly) I saw that I had already signed up for automatic payment with my credit card. This company is clearly ill-​managed, and needs to fix their billing and IT practices. Unf, I don’t think I have the choice of going with a different company. Will be sending mail to my city counsel members of my experience.

Company is stuck back in the stone age, Not concerned at all with customer satisfaction since we really don’t have a choice other than service or no service. 9% increase, plus you have to fill forms to have service and fill forms to quit service, fill forms to change service, I’m talking about paper forms, the only utility company that is a hassle to deal with. Get with it LS
this is the 21^st century. I know this falls on deaf ears, why? because you don’t give a sh%#
Look at all the 1 star ratings

Just got an almost 9% rate increase. Seems like they do this shit at least twice a year. And, yes, the customer service experiences that I have had have been very unpleasant. They really don’t give a crap about their customers. They’re the Comcast of the trash world. No competition and the consumers loses every time.

Really !!! another increase, they don’t even touch the garbage, the truck does all the work!!!, i think we should all stop service and take to the dump until they lower rates, i know we don’t and won’t but it is very maddening that they have the monopoly, This is a bunch of GARBAGE !!!

Wow this is a surprise! Another rate increase. I keep getting a smaller can and they keep raising the rates!
Just like the time they silently formed, decided to make former Livermore Mayor Marshall Kamena the C.E.O. (after he failed to get back on the city council), and had the Livermore city council vote OUT Waste Management and IN Livermore Sanitation, all right around the same time. No, not fishy or sketchy at all, not at all… WHY hasn’t a TV station investigated this yet?!

Wow, what a surprise, they’re raising our rates again! Actually, NOT a surprise, since they do what they want, when they want, just like the time a driver dropped a neighbor’s can IN OUR FRONT YARD.
And just like the time they mysteriously formed, decided to make former Livermore Mayor Marshall Kamena the C.E.O. (after he failed to get back on the city council), and had the Livermore city council vote OUT Waste Management and IN Livermore Sanitation, all right around the same time. No, not fishy or sketchy at all, not at all… WHY hasn’t a TV station investigated this yet?!

I feel like the anomaly, but I have been super happy with LS. Ever since they took over the old service, suddenly our waste management came into focus. And in a good way!
They educate patrons through the use of mailings– and quite creatively might I add– and although, yes, there have been regular increases, I feel like we get our money’s worth. Especially after learning about the challenges friends have in Pleasanton with their company. LS prioritizes green practices, conserves water, they pick up/​reuse/​recycle many items and pick up 3 bulky items (FREE!) per year. They return garden friendly compost efforts back to the community (FREE!), always come on the scheduled days and the drivers always wave to my young kids who fly out the door to watch pick up in action.
Recently I scheduled my first pick up for a bulky item. The staff was very helpful, knowledgeable and responsive. Pick up was a great experience. I know another neighbor had a positive experience as well.
It was actually shocking for me to see so many unhappy posts, which is why, I’m leaving a positive one. I know a few others who are happy with LS in town too, and it’s disappointing that they are getting such a bad rap when there are so many things they do well. Anyway that’s my two cents! Keep up the great work LS.

The customer service is horrible and unprofessional! I called to ask about the bulky items service and their representative kept repeating the rates without

I believe they spend more time increasing their rates than they do actually picking up the trash. I received yet another card in the mail regarding the new price increase beginning July. I admit, I had to laugh when I read it. «Thank you for using your blue and green carts. Your efforts help the City of Livermore reduce the amount of waste sent to the landfill.» To show our appreciation, we’ve increased our rates another $ 15 — $ 21 a year. Enjoy.