Johnston & Murphy Outlet

This review is not for the products in the store (they are exceptional and amazing!), but this review is about some of the workers and the customer service or lack there of.
I have been in the store a couple of times and every time I am in, I am so appalled to see the work ethic of some of the employees there. Almost all of them stay at the cash wrap area and when assistance is needed no one is around. The one time I was in and needed assistance, I had to walk all over the store to the front to find an available employee only to see that she was occupied standing behind the cash wrap READING A BOOK and looking at her phone, I was so disgusted and felt like I was bothering her with my question. Another time, an employee interject into my conversation with the person that was helping me, which I thought was very rude considering the attitude he gave while talking to his fellow employee. Also, I didn’t ask him for his input.
I understand it is an outlet store, but with such a reputable brand name in men’s shoes, some of the workers put a negative connotation and really cheapens the brand name. This kind of customer service deters me from going into the store any more in the future and would rather spend retail price for better service.
I too work in retail sales for a high end women’s retail store, so I know what customer service looks like and it definitely is not shown at this store.

Great place for shoes. Friendly staff, great deals, I find myself going to J n M at least every three to four months.

This place is awesome has lots of good deals and friendly staff i really like coming here to shop

Walked in, not looking for anything in particular. The staff here is super nice. I walked around, didn’t see anything that sparked my interest, and on my way out, there it was. I barely caught it from the corner of my eye. Colored dress shoe laces!
Now this might seem like a weird thing to be excited about, but I swear, I have been looking on/​off for more than 8 months for a simple pair of red laces. They had to be dress laces though, so those thick nylon ones wouldn’t cut it.
They had a smörgåsbord of colors here. Margaret was SUPER nice, and she even went looking for more colors for me, which she found. These were on sale if you bought 10 pairs, which I did! I now have at least 3 pairs of laces for each of the shoes that I wanted the laces for. Super excited and can’t wait to finally rock my red laces!
Margaret is a keeper. You don’t find many people working in a shoe store that is helpful, energetic and friendly. Hire more people just like her, and the next time, I’ll probably buy some shoes too :)

Tami was the sweetest assistant manager ever!
Visited the outlet at 11AM on a Wednesday, she immediately offered her recommendations based on our short discussion of my preferences and her style tips, checked backstock, pulled several styles and sizes just so i could browse, and we even went through the catalog together looking for some newer styles.
Spent about an hour in there and ended up with some new Johnson & Murphys that are being mailed to my house and some socks too. Granted, i’ve got like 8 pairs already. another one couldn’t hurt! (beige sheepskins)
Yes the employees at the SF location are friendly also, however every time I am inside there they’re working on some project and moving shoes/​clothes around. Really distracting when you consider the amount of guest traffic that flows through there on any given day.
Tami was running the show solo and helped every single customer that came through that door with phenomenal customer service.

I visited this location a few days ago after being told that Johnston and Murphy’s has great shoes. I have never purchased them before so I did not really know what to expect from them.
As soon as I walked in, I was greeted by Tami and was also assisted by her. From the get go, she was very nice, and very professional. I had started off by letting her know that I am not the easiest person to buy shoes for and I always struggle finding the right fit and size. She took it upon her to find the right size and shoe for me.
I ended up walking away with a pair that I really liked and also got a pair of shoe trees and brushes. During the whole experience, she was always smiling and was always looking out for the best of my needs.
I would recommend anyone looking for Johnston and Murphy’s to come here and speak with her. Just by this experience, I will now ALWAYS purchase my shoes for work from here and through her specifically. What a great experience!

Great deal here buy 3 pairs of shoes get the 4^th Free! Brand New outlet store in Livermore. They carry the usual in-​line outlet merchandise, but the treasure hunt is finding the great deals in the clearence sections. Johnston and Murphy is a high end shoe maker and they do not run too many sales at the regular locations so when I found a pair of shoes in the outlet store that was normal price $ 350 for $ 175 I was stoked! Customer service was excellent, store was clean and easy to shop. They also sell shirts, outerwear, small leather goods, and a decent selection of womens shoes, boots, purses, wallets and outerwear. The can drop ship orders so if you can’t find your size have them check the computer and if they have it in another location they will ship it free to your house!