Gunn Collision Center – Northeast

I recently viewed the Unilocal reviews on Gunn Collision Northeast and frankly could not believe what I was reading.
I have had nothing but the BEST of service and help from the entire staff at that location.
The girls at the front counter greet you right away upon entering the business, and are very pleasant, helpful, and make you feel right at home.
The building is very clean in good repair, and professional in appearance.
I have taken 2 vehicles to them. My 2006 Chevrolet truck, and my mothers 2007 Cadillac CTS.
Marty Hoffman handled both repairs for me. I got detailed estimates and paperwork on both. Marty told me his work load at both times, and told me when he could actually get to work on my vehicles. I brought them in at the time suggested. He gave me an approximate completion date depending on parts availability. He followed mid repairs on both vehicles with a phone call on status reports on how things were going. On both vehicles they beat the estimated repair times given to me in the beginning.
The quality of the work was extremely good. Both vehicles were spotless upon picking them up. Cindy in the office went over the paperwork from top to bottom.
Marty went around my vehicles explaining what was done and why.
My neighbors asked me if I got a new truck because my truck in fact looked brand new.
Both vehicles, the repair cost were as quoted, no surprises.
On the Cadillac, we had a hard time getting the insurance company to issue the claim number. Marty helped on his end by calling them and in fact got the claim number going for us.
Any business I have in the future will most definitely go to Marty and the folks at Gunn Collision Northeast. I could NOT be more satisfied with them and their work. I thank them for all they have done for me and my family!

NEVER AGAIN!!! We have been there many times in the past 20 yrs. since moving the dealership to a new location this place has gone downhill. I have never had to wait 3 business days for an estimate. Truck arrived on the lot at 0920 Wed, I call Fri at 1300 for the estimate. I’m told there are 2 others ahead of me. USAA adjuster calls me at 1700, we talk for 20 min and then I tell her I still have no estimate. She calls them and is told there is a car ahead of me. She relays that to me and I tell her about my phone 4 hrs earlier.
It took over 2 weeks to get the parts in (I snapped a rear wheel off the axel), the last part was suppose to be local and just waiting for delivery. After all parts are on hand, it took another week to complete.
Stay away from Gunn Collision and from USAA’s James Martinez. I had to imitate all conversations/​status updates.

You know there’s a saying about «If you don’t have nothing nice to say, then say nothing at all?»
Well, I’m making this an exception. It occurred around August 14^th, 2015 when my mom returned home from visiting the UTSA dental school (Cheaper dental work). On her way home, her Nissan Pathfinder’s engine died all of the sudden in the middle of the highway and called 911 for it. To make a long story short, she doesn’t speak much English and got an interpreter on the phone, and we weren’t sure that our insurance would cover in San Antonio in so she decided to have her car towed to this place to be picked up later in the weekend.
It was only 4 miles away from where her engine died and the cost was $ 150, and to add salt to her wounds, there was a weekend charge as well. Add that to the tow to Austin (Which was around $ 220 but from north San Antonio to south Austin), it totaled around $ 600-​$ 700 with the repairs. Had she known about that, she would’ve just towed to Austin without letting stay in Gunn Collision. She was lucky enough to be working at an AutoNation and didn’t get repairs in this place.
10÷19÷15 Edit: I also got a message from the Manager wanting me to contact the place again so they can review any charge. The following is an actual response:
Moon-​Soo Please contact (Name Withheld), Manager at Gunn Collision Northeast (210) 599‑5030 so that we can review any charge you may have incurred. We
The message stopped at the second sentence at «We» they didn’t even resend it or corrected it which gives them more proof on how they are. I’m pretty sure the other reviewers agree with me.

USAA sent me here and I ended up filing a complaint through them due to the rude and unprofessional estimator I dealt with. Now I am posting here because the public should know to RUN from Gunn! Upon receiving the estimate I had some questions about some of the line items. When I finally got a call back from the rude estimator «john» I was out walking my dog. When I told him I had some questions and asked when he would be available to go over a couple line items he told me with the attitude of a cocky teenager that he «doesn’t have time for that» I then told him since he doesn’t have time to answer my questions I would be by to pick up my car and have the work done elsewhere. After all it is my car and my decision. When I showed up to pick up my car the same day John wasn’t even man enough to even look me in the eye, apologize or offer to answer my questions to save the transaction. He simply handed me my keys and with the attitude of a pompous 13 year old told me «Good Luck» The estimate from Gunn was for $ 4400 and I got the work done for $ 2900 somewhere else where I was treated like a valued customer… Imagine that customer service a concept Gunn and their shady estimator John don’t even know exists.

So I took my truck here because USAA sent me there. Worse service ever. Said truck will be done Monday and yup no truck. Said it was going to be done at lunch time Tuesday and said another 3 hours. Worse part after 30days had to turn in rental. So no rental and still no truck. Go somewhere else.

Had a nightmare with my vehicle while on maternity leave — an uninsured driver rear-​ended me, and the same weekend my transmission went out (the car’s only four years old). It was still under warranty, so I had to get it towed 90 miles from where we were staying on vacation to the closest Nissan shop — Gunn. The transmission was fixed at the first shop (another review) in no time with awesome customer service.
Then it was taken to Gunn Collision for the bumper. And actually the first guy I worked with, Chris, was on the ball. But then because of insurance, I got transferred to another employee, Nick Carter (unbeknownst to me). That’s when it got bad. Three days go by, and I call for an update. Once I figure out he’s the person I need to talk to, he tells me that he has been waiting on an authorization form for me to sign and hadn’t even ordered the bumper yet — hadn’t even looked at the car. My vehicle, which had been there for three days, hadn’t even been given a once over. And he never called to let me know about the form. He acted like my insurance guy was supposed to tell me. Once he actually looked at the vehicle, he found out there was additional damage. This meant another round of estimate approvals with insurance — that could have been done the first time. It took a week and a half — eight business days and a weekend in between — to get the car back. It should have taken only a couple of days. Would not recommend this place.

I ended my SA virginity by finally having some dumb moron rear end me. All I needed was a new bumber and Gunn was the closest place to home for USAA repairs.
Got things scheduled and had a bit of a wait (as the car was drivable and safe), but once in, it only took 48 hours for the repair to be done.
Shuttle service to Enterprise is a big plus too.