Wag N’ Wash Healthy Pet Center

I took my very itchy dog in for a DIY wash. Candy was so helpful and even gave me a special conditioner (heated to warm) for free just to try to help my guy from all his itching. It has been a week and it has helped tremendously. These days you just cant find good service, with the exception of this place. I am a forever customer, and should Candy read this, ‘Charlie’ says thank you oh so very much!!!

I am a retail customer and don’t use their grooming service. They always have my items in stock, they honor their rewards programs, and their staff are always friendly and remember me by name.

Been meaning to stop in and I’m glad I did! Great place to wash your dog! Everyone was very helpful and a clean facility. Wash and dry your dog at your own pace. Their shop also has more high end products then good old petsmart/​petco. My dog and I are very happy!

Mike, thank you for your response. It’s even more unfortunate that I was treated as though I was trying to scam your business, when I simply was trying to make a point. Courtesy goes a long way, perhaps your management needs training on how to stay cool and diplomatic while diffusing difficult situations, I have no need to scam you guys for a bag of food. I did not appreciate being treated rudely by your management staff and am completely happy and comfortable taking my business (purchasing for 3 dogs, 2 of which are puppies) to Pets N Stuff or Hero’s pets. I am very pleased that I was treated with much more respect and dignity at the local competitor, and I will do everything I can to avoid your store at all costs, as an added bonus the prices are significantly better elsewhere. I can do better :-) Thanks for your response.
*Original Review*
I stopped by Wag N Wash to redeem a second coupon emailed to me. The coupon sent did not indicate expiration dates, exclusions, nor rules for redemption. It states: «we are pleased to provide you with this voucher for a free bag of Primal on your next visit to any Wag N Wash». When I attempted to use the coupon, the clerk indicated that I was not able to redeem the coupon because I’ve used one before, unfortunately, this rule is not indicated on the coupon.
The first customer service rep I dealt with was very rude and responded as if I was trying to rip off the store. My purpose was to explain in detail, very clearly, and respectfully, that this should be indicated on the coupon. Maybe something like «1 per customer, per month» After I located my third coupon, I called the store to see if I could speak with a manager about the incident and the clerk indicated that during my next visit they would figure something out. I brought in my third coupon to show the manager my issue with the coupon, he was obviously unhappy about my visit and responded that he would not be giving me any free merchandise. I was not seeking free merchandise, I was showing him the obvious issue with the coupon, in an effort to help improve their system with providing coupons. But In effort to cover his mistake he attempted to keep my coupon, to which I refused.
I called back to obtain a number for the owner, so that I could express my dismay. The general manager informed me that he would not provide this information, and exclaimed that he had a conversation about me with his employee, and that he knew all about me??? I asked him what that statement meant, he replied that he informed all the local stores to not redeem my coupon if I brought one into their locations. It’s was never my intention to drive to each of the «4» stores to redeem a coupon for 1 free bag of food, it’s really sad that they would even make that assumption.
What you should know about me is, I am college educated, an Immunohistochemist, and a self employed business owner, you shouldn’t judge a book by it’s cover. Additionally I have more than enough money to purchase a bag of Primal raw food for my dog, I’m just a consumer trying to redeem a coupon for my free bag of dog food. What you do know is, I’ve purchased hundreds of dollars worth of food and pet supplies from your location. It’s not worth my time or money to travel to your Colorado Springs location to pass off a coupon.
I’m very disappointed and will take my money elsewhere (Hero’s Pets), where unfortunately it’s more expensive, but at least I know I will be treated with respect and dignity.

I came in with my pooch just to check out the place out.
The inside was very clean, the staff was ultra friendly, and there seemed to be a good deal of different products and services they offer.
My favorite is the doggie bakery. They have a wonderful «chef» who whips up the cutest doggie cookies complete with frosting and all. I also saw they specialize in doggie cakes… how cute! We were on our way to a pizza party with our friends and we brought our dog because he loves to play with their dog. We stopped by and picked up a doggie cookie that looked like a slice of pizza so the pups could partake in the goodies that day as well. It went over as a hit! Everyone loved it at the party and thought it was so awesome!
I am planning on trying out their grooming services sometimes soon because they seemed to have some decent prices.
As far as self wash goes, it was a little too pricey for me. I can just as easily wash my dog at home for two bucks than spend $ 15 – 20 for basic services they offer.
I am a huge fan of the store part and will be returning frequently!

Our dog can get pretty vicious when it comes to getting his nails clipped (he’s a rescue who refuses to let anyone touch his paws). We’ve tried several local groomers who have attempted to clip them, but he’s always turned away. His vet couldn’t even clip them, and the Valium they gave him didn’t work. Our next option was putting him under anesthesia to get the job done, since his nails we getting so long. After giving our dog a basic wash here, we decided to try one last time to get his nails done.
The groomer — I’m unfortunately didn’t catch her name — was very professional about it. She got the muzzle on and clipped three of his four paws (by the time she got to the 4^th, he had ripped the muzzle off and was flailing everywhere as usual so we called it good). Nobody has managed to even get one of his paws done before, so we were super impressed. Not to mention, we love bringing our dog here for the super clean and easy do-​it-​yourself baths. The best part? It was only $ 24 for the wash and nail clipping!

I go here each time my lab needs her nails trimmed. Staff is very kind and you can tell they love what they do.
They never try to up sell you something you don’t need
I also like the fact they have all sorts of products… from dog food to dog coats…

We have had our labradoodle groomed there for several years and been very happy with Deanna. Actually the entire staff is very good, friendly and helpful. It takes a little time to get an appointment, so don’t really wait until the last minute, but it’s worth it!

I wanted to write an update now that I’ve gone to Wag n Wash for grooming a few times now. I have found that the grooming quality depends GREATLY on who is your groomer. I have been completely happy with Jasmine. She consistently does a fabulous job. I wish I could say the same for other groomers I’ve had. Stick with Jasmine and all will be well.

We travel about a half an hour just to get to Wag N’ Wash (hint hint — open a store in Denver!) which is not ideal but it’s totally worth it. They provide a bag program when your 10^th or 11^th bag is free which is awesome and they will give out $ 10 value customer coupons. So every time we drive all the way out there I’m questioning the trip but they have such great customer service and I love supporting a local shop… and my dog would agree.

The staff here is extremely friendly and knowledgeable. The have a very extensive variety of grain-​free foods for dogs. I love that they bake their cookies in house, it’s nice to walk in early morning to grab dog food and smell cookies, even if I can’t eat them.
A decent toy section.
They also have an amazing customer loyalty plan on their dog food.

We buy all our dog food from Wag N’ Wash, it’s nice that they have a customer loyalty plan where you get every 11^th bag free. We also use their grooming and nail trimming services, and on occasion will give the dogs a bath.
They have a good assortment of healthy, higher end dog food, but the real reason Wag N Wash stands above the others is their staff. On more than one occasion I’ve had long conversations about nutrition, various dog food brands and their merits. We’ve also been given solid advice about the food, portions and potential issues with lamb v. chicken and our dogs. Just great people that work there.
The groomer is fantastic, we’ve actually had someone come up to us at the dog park and ask where our Goldendoodle was groomed. We had no problem steering them to Wag N Wash. Just a great place.

Been there several times now for the self service doggy wash… and i love it. Very easy and clean all the utensils and clothes needed they provide as well as a doggie drying station.
The only down side was when i asked one of there staff why they don’t carry the KONG dog toys, his response «that Kongs are cheaply made and are made in China»… WRONG very very wrong they are actually made here in Golden, CO and i love them. Maybe next time they should know there stuff before talking :(You would think a locally owned business would support another Colorado company… hmmmm

There is just something about washing your own dog that makes you feel like you might have accomplished something, then to have them go outside and roll around in the dirty grass to take that feeling all away. Despite the dogs lack of respect for your heroic task of bathing such a creature, Wag’ N’ Wash takes the cake for easing a difficult situation of dog washing with easy tubs to get into, handy spray units and a great selection of liquids that clean said canine.
Also, if you don’t need a dog warshing, then go ahead and buy some great natural dog food, organic raw meat, or some sort of dog pastry, not for humans, so don’t even try!
Prices are great and it seems like all the cute dog owners frequent this place as well, so keep that in mind before you head over here in your lasagna stained sweatpants and 98 degrees tour t-​shirt

Great place to wash your dogs, we use the oatmeal shampoo. Staff is so helpful. Easy to get healthy dog food & they have quite a variety. They also have this amazing homemade snack bar for doggies with a variety of shaped cookies for your dog.

Wag N Wash is a concept I’ve never dreamed of. I live in Austin, TX, and helped my sister move to Colorado and bring her Jindo mix Dog there as well. My sister is a dog NUT. She loves her dog, cooks his meals, and even gives him Vitamins and Nutritional Supplements like Omega 3 fish oil. When we walked into Wag-​N-​Wash, it was like a Christmas miracle!
They have the healthiest pet food I’ve ever seen, they have raw food for dogs and cats you put on a raw diet (it’s apparently more natural), they have safe toys, harnesses and leashes. The coolest part, is that you can wash your pet there instead of making a mess of your own house! Man, I was jealous. I asked if they had any locations in Austin and they don’t yet, but I am really going to find out who I have to talk to to get one of these places here for my Cat!
I do want to warn those of you with cat hungry dogs, this place does have an in-​house cat, or at least it did the day I went, who is the FRIENDLIEST cat I have ever met. Super sweet cat… but might upset a few of the dogs. I imagine they have a place for her to go when dogs come in, but I thought I’d give a fair warning about that.
Really cool place. I think you should check it out if you’re a dog or cat owner concerned about the health of your pet, or wanting to give your pet a nice bath.

Wag N’ Wash has several great all natural dog foods and a very knowledgeable staff. I needed a food for my small dog that needed to loose weight and the lady working there was able to direct me to a great dog food. They also have a large selection of treats and toys.
There are cats the stay in the store that are very friendly and they great me every time I enter the store.
The store is clean, well organized, great selection, and wonderful staff; couldn’t ask for more.
I have yet to try their grooming services, but I’m sure that they are as great as everything else the store has to offer.