Sears Auto Center

The old bait and switch. Found a coupon for an oil change, went on line made a reservation entering my exact car make and model. Today I went in and shockingly the coupon doesn’t apply to my car. Now paying two and ½ times the rate. Service guy shrugged his shoulders and smiled. I got conned, you should avoid it.

Sometimes a good place to go in a pinch other times not. I called to see if they worked on bmws and received 2 separate answers. Went somewhere else. Other quick fixes like an oil change, not a bad spot to go.

Terrible people. My cleaning lady showed up at my house at 8:00AM. Her tire was low and we didn’t want her to worry so we sent her to Sears. We called Sears first, talked to ‘Carl’ or ‘Cal’, confirmed they were open and told him we’d be bringing a car in to fix a flat. We then gave her the address as she’s not familiar with the Southglenn area. She drove over there and when she showed up she was told she needed an appointment. She was the only one in the auto center at the time. Yes, she’s Hispanic and has an accent. SHAME ON YOU, SEARS!!! Such discrimination!!!
Two weeks ago my husband and I (yes, we’re white), took a car in for a new battery. No appointment, middle of the day, they were busy, car was ready after about an hour.

Horrible customer service. Asked me if I was my wife, daughter or my name after I gave my phone number. One agent asked if I could leave the car for a battery check for 2 hours because he could get it done today. Minutes later I walked in and asked for a jump and he said I could no longer leave it. No customer walked in between me coming in. I had to call my wife for a jump in the Sears parking lot. Hope Sears goes under soon… they don’t deserve anyone’s business.

Consider this a ZERO star rating. Zero.
I had a nail in my tire. A nail. I come in on a Monday at 9:30am. The garage is basically empty. I ask for them to take the nail out and plug it in. They quote me $ 25 and a 1.5 hour wait. Already, I’m shocked at both price and time. Yet, I leave the car. I went to have breakfast and came back an hour later.
My car hadn’t moved from the parking spot. I go inside and the guy, Juan, is on the phone and says «oh we haven’t even touched it yet». No shit, Juan. It must be very time consuming to plug a fucking tire. I say «well Juan I’d like my keys then». What I expect is him to maybe try and convince me to stay. Nope… he yells at someone else to bring me keys. The other gentleman brings me the keys and says «oh they quoted you a time of NOON». I say absolutely not they didn’t and took my keys and didn’t bother arguing. After looking at my initial quote… they had put down «promised time at 10:35» not noon. Bunch of lazy liars.
I went down the street to BRYANT TIRES who charged me $ 10 and I was out of there in less than 10 minutes. Much much better service there too. Go there instead!

Had an issue concerning pricing and the management was kind enough to work with me on it. I am now happy with their service. Not happy still with the length of time it took to look at vehicle based on my appointment time but, I can live with it.

Sears Auto literally saved my day not too long ago.
Who knew that it could take days to get on a list for an oil change? Not me my friends, not me. But that’s exactly what I was told just about anywhere else I called to set up an oil change/​tire rotation.
And then came Sears. I called and had a really nice gentleman help me on the phone, who assured me that I would be in and out in less than an hour, which was PERFECT. When I got here, they were really busy, but still went out of their way to greet me and find out what I needed.
They even threw in the tire rotation for free and I don’t have Sears tires. So for about $ 35 I got a high mileage oil change, tires rotated and all fluids filled and checked.
In less than an hour. On a Saturday!!!
GREAT customer service and a job well done at a good price.

Great service and price. Ryan C helped me into 4 new tires on my Honda Accord. Why we were looking at my tires he decided to check under the hood and take a look over everything. It turns out there was absolutly no coolant. My car could have had a engine replacement very soon if he did not take the extra time to check everything over. Also gave me a great price on the tires and price matched to discount tire.

VERY slow service. Called ahead to ask about the wait for an oil change and was told 30 minutes. When I arrived, the same gentleman told me an hour. After an hour of waiting, he told me that they had not even looked at my car yet. In the end, it took over 2 hours for a simple oil change. Not worth it.

It is never good when you know more about tires than the guy selling you the tires… I went here to get an estimate on some all-​season tires. It was right next to work, so I figured, what the heck. First of all, the guy decides to check the size of my tires. Usually I smile and nod through this process, even though I already know the tire size. We had a rather interesting exchange:
Man checking the tires: Well, I better check the size because people often put the wrong size on their car.
Me: They do? I don’t think these are the wrong size, they match what I know the size is suppose to be.
Man: Oh, all the time. These are R16’s, but this might take an R15. I’ll have to check the Vin number.
Me: You do know the tire size is posted on the inside of the driver’s door, right?
Man: It is?
Me: Yes.
Man: Oh. Well. I didn’t know that.
Me: Yeah, let’s look.
And lo and behold, because I know who put them on the car ;) they were the right size.
Then I asked for an estimate. The poor guy. He’d only been there two weeks and I guess no one asks for estimates at Sears. I helped him muddle through several screens and everything that is needed: balance and mounted, environmental fees, etc.
It took another guy from the back to actually get it to print, but I walked away, shaking my head, and with a very expensive quote.

I’ve been to this Sears Automotive in the South Glenn shopping area twice in the last few months, and overall was happy with the service.
Both times were for tire service and they got it fixed pretty quickly.
The first time I had a flat tire and got it fixed in about 40 minutes (there was a nail in the tire) for about $ 19. The second time I got 4 new tires which cost about $ 500. They didn’t try to pressure me into a more expensive tire, which some places do. That took about 1−½ hours on a weekday morning.
The only drawback is the waiting room is rather dismal and the Sears store itself and nearby Arapahoe County Library are not open until 10AM. You may want to have a plan for what you are going to do if you get there first thing in the morning and plan to wait.