Roto-Rooter Plumbing & Drain Services

The staff was quick to respond. The technician who showed up at first was a bit inexperienced and could not resolve the clog. However when Darryl showed up he knew just what to do to get our sewer line opened.

Further update: I got my lines ‘cleared’ on Tuesday, and on Sunday, my lines started to backup. This has never happened before I cleaned the lines, EVER. I was doing preventative maintenance. Roto-​Rooter came and lined it twice, but could not clear the blockage. Now they are saying they have to come back with a camera and see where the blockage is, and it will cost me another $ 75 to image the line, because it’s apparently not related to the first job, and therefore not under the 6 month warrantee! IT NEVER BACKED UP BEFORE YOU CAME! We will see where this goes, but I will never use these guys again.

I called Roto Rooter to come out an unclog my bathroom sink drain. They gave me a four-​hour window, but didn’t show up until seven hours later. I had to be home all day waiting for them. When they finally arrived, they said my drain was indeed clogged (I already knew that) and wanted $ 309 to unclog it. I told them forget it – for that price, I can rent a snake and unclog it myself!

I made an appointment in which they set up a 4 hour window 2 – 6 pm. No one called, no one showed up. I called the company to see where they were, they said they were behind schedule and would come tomorrow between 10 AM to 2pm. And no one called and no one showed up again! don’t waste your time with Roto rooter!

Booked them to come out, they gave me a 2 hour window, told them I had an appointment later that evening. Latest time was supposed to be 5:45, I left at 6 and they called at 6:45 stating they were there. I rescheduled for the next morning, 2 hour window again from 9 – 11. I get a call after 10 stating they were running late, I explained that I could not sit at home all day and the lady told me there was nothing she could do so I cancelled. Do not give a timeline and then not keep up with your side, people have busy lives and to give you our business and take time from work is a lot. Reached out to a different plumber who was professional and showed up earlier than they stated!

I was very impressed with the courteous technician (Paul) and how quickly and effectively the problem was solved. The technician gave me some useful advice and was able to pinpoint the problem and solve it within just a few minutes. However, my review is only 3 stars because they cost a fortune for such a quick repair! For about 10 minutes at my house and a very everyday run-​of-​the-​mill problem, it cost over $ 300 (and that was after using a coupon I found online)! If you want effective and nice and aren’t concerned about cost, I’d definitely recommend Roto-​Rooter. If you’re looking to save some money, I’d definitely look elsewhere!

Let me start off by saying that I’m always hesitant when calling companies to come out and fix my what seems to be yearly sewer backup issues. The hesitance is usually due to lack of professionalism and knowledge. Well not in this case! Paul was incredibly knowledgable and gave us preventative advice. Thank you Roto-​Rooter and Paul! I now have the confidence in your well trained professionals and will be calling your company again without hesitance!

Roto-​Rooter gave fast and effective service. I called to make an appointment and they were able to send a technician out within 2 hours. Kyle James, the technician was professional, friendly, and answered our plumbing questions. We were very pleased with the service and the professionalism that we received. (Golden, CO)

I had water backing up from the floor drain in my laundry room, so I called them to clear the main line. He did, but only after telling me my husband should be here so I could «understand what’s going on». I don’t have a husband. I do have a brain though and it’s not hard to understand clogged pipes. After that, he started making wild guesses about what was wrong… even said my wood floors may need to be ripped up to get to the pipes (which I told him was ridiculous since there was a crawl space under there anyway). He couldn’t scope the line because he doesn’t carry that equipment, so the next guy came the following day to scope it. Found the problem and tried scare tactics to get me to accept his $ 4800 bid right away. I told him I wanted estimates from other companies and sent him on his way. Another company is doing the same job for $ 2600. Never using Roto-​Rooters again.

Had a great experience. They aren’t the cheapest, but they were available to come out almost instantly.

They came out a did a just fine job — but wow what a price tag, I have rental properties and have had drains snaked before, but I’ve never paid this much for it. More than double what I’ve paid in the past

Worst business ever. I called them to repair my toilet and shower plumbing. They gave me a lame ass excuse that they can’t come up because I put RidX and Drano in the drains and that the repair person could burn themselves. LAME!

When I called Roto Rooter to fix a frozen pipe in my bathroom, they charged me a travel fee first off. They fixed it (it didn’t look all that difficult) and then I got the bill — close to $ 1,000 for a busted bathroom faucet. I will only call them again after I have won Power Ball

I would give negative stars if I could. Our gray water line backed up just before our wedding and we had company coming into town. This slob came out and snaked the line for a couple hours and made it worse. Then he calls out his a-​hole boss, who tells us we need to have them come in and dig up our yard to replace the line to the tune of $ 5000. When I ask if there’s anything else we can do, he says they can tie the gray line into the black water line in the basement for $ 2500. RotoRooter can suck it and die. Found another guy to do it for $ 600. Who’s that other guy, you ask? Zane Michalko of Michalko plumbing.

In a nutshell: don’t use them.
About once every two years, I need to get my sewer lines routed. I know the drill: how much it costs, how long it takes, and what’s involved. So I thought I knew what I was in for when I called RotoRooter to come out.
Turns out, not so much. When I called them, I requested a plumber who’s been to my house before, and who my boyfriend uses regularly and with great satisfaction. I was told that he «doesn’t do drain cleaning,» so I said, «okay.» Later, I discovered that he actually does do drain cleaning and had in fact just been out to the boyfriend’s to do just that. But whatever.
The guy they sent showed up on time. That’s about the only good thing I can say about the experience.
He took an hour to snake my line, which I know takes about 30 minutes, muttering to himself the whole time. Wouldn’t look me in the eye. And told me that he thinks the problem is that my line has shifted where it meets the city line. Fine, I wanted to know more about that for sure. So I asked him about sending a camera down there. He told me he has no camera on his truck. What? Really? All the other guys do. But okay. At this point, he’s kind of creeping me out, so I just want him done and out of my house.
Not so fast.
He broke the knob that turns the water off to the toilet, and so must replace it. Okay, it was old, I get that. After 15 minutes of muttering to himself, he emerged from the bathroom to tell me that he had to go to Home Depot to get a part. Home Depot is 4 minutes away. This trip took him 30 minutes. During which time, of course, all the water to the house is shut off. He’s been here for two hours and shows no signs of moving any more quickly.
And just when I thought it was all over, the guy tells me that the supply line to the toilet (new last year) is leaking. I told him not to touch it. Turns out, it’s not leaking at all. He reseated the toilet so poorly that there’s a gap between the toilet and the floor, and broken grout.
Upshot: I have no idea if the problem is really fixed. I can’t have it properly diagnosed (or have this work warrantied) without scheduling another service call at $ 150. My water was shut off for 3 hours. And I’m in for at least $ 300. Also, there’s no way to speak to an actual human being at RotoRooter about any of this. Next time, I’m calling Bernie’s.