R C & C Auto Glass

I’ve used RC&C for several windshields over the years and they have
always gone an extra mile to help me get my glass replaced in a timely and
convenient manner. Even when that means extending themselves beyond
business normal to get it done. They are masters at recognizing the customer as a living breathing entity with unique needs and providing a service and product to that
customer.
I highly recommend this business.

I really do not like giving a negative review, yet realize of the few reviews I have submitted on Unilocal,most have been critical.
That said, I do not doubt RC&C Auto Glass has successfully served many customers, and will hopefully continue to do so well into the future.
I do not want to see any business fail, except for Monsanto.
My negative experience with RC&C began shortly after they installed a new Sekurit windshield in my Saab – and upon noticing the trim at the top of the windshield had deformed, brought it back to point out the problem.
The company owner’s first response was one of defensiveness and accusation.
He told me he had never seen a problem such as the one I pointed out, and said I must have caused the damage via, e.g., the improper use of an ice scraper.
Clearly this gentleman had a very rough morning or previous evening when, after realizing his nonsensical thinking, provided what I believe was a genuine apology, and said he would take care of the problem.
After several phone calls and several weeks went by before he could locate a Sekurit windshield, when I called him prior to leaving for an out of town business meeting to press for an appointment, he told me he had located a Sekurit windshield, but it had a scratch.
He said we would continue to look for another one while I was out of town.
Upon my return two weeks later, I called again (never once did he initiate a call to me), only to learn he was unable to locate another Sekurit windshield.
He did say, however, while the trim piece could not be purchased separately (it is available only as-​new with a new windshield), the revised plan was to use the trim from his in-​stock (scratched) windshield for the repair.
At this point I just wanted to get it done (the buffeting noise from the deformed trim was rather annoying), so in went my car for the trim replacement.. .
Several days went by before the installer called to let me know the work was completed, then he called me again as I was on my way to his shop.
As fate or karma would have it (if one believes in such influences), the repair was unsuccessful. The new trim had already deformed, and a new plan was needed.
I was told they would replace the entire windshield with a comparable brand, one used as OEM glass on other European cars.
Fair enough.
A couple of days later I picked up my car and was, to say the least, disappointed to see the car I had brought to his shop – freshly clayed, polished and waxed, with a cleaned and conditioned interior – covered in dirt and grime.
It was only when I returned home did I inspect his work to note following:
* oil and grease stains on the driver’s seat and carpet. (Requiring 1 hour of labor + materials to correct.)
* three small chips in the glass. (No gravel, rocks, etc. touched the windshield on the drive home. And for that matter, the windshield this one replaced was without a single nick or scratch – only the trim was defective.)
One last time I called RC&C to let them know there was a problem.
They have yet to return my call.
Aside from the above, I question, too, after reviewing the insurance company’s estimate, which included an OEM windshield (not an aftermarket or OEM spec’d), whether or not RC&C’s actions are considered acceptable, as per the insurance company’s estimate.
A disconcerting experience.

I had a small leak in my window that another nearby company quoted me $ 110 to fix, and I would have needed to make an appointment for the next week. These guys got me in immediately and took care of the problem for $ 15, which was even less than they quoted me over the phone. I highly recommend giving them a shot before taking your car anywhere else.