Quest Diagnostics Incorporated

The service at Quest Labs was a horrifying experience! This drawing station is next to LabCorp where I was supposed to go. When I asked the tech and/​or receptionist took my paperwork and said he will do it. I asked for my paperwork and he proceeded to process the forms– despite my opposition. I said if the insurance doesn’t cover it, I will send Quest the bill. So, I was taken back because I felt I had no choice. He drew my blood after one failed attempt and left ó horrible bruise. Mind you he drew with a fine butterfly. It has been HELL trying to get results to my doctors or myself! 4 days! The phone system is ridiculous– waiting and sifting thru prompts. And, I feel like HELL can ya tell !!! So ugh– proceed with NO!!!

I had completely forgotten about these guys until I saw Caroline’s review. I have to give them 1 star, simply because their billing, when dealing with insurance companies, is absolutely horrendous…
My ex had some tests done at our doctor’s office, which were then sent to Quest… Numerous bills and months later, they had gotten a collection agency involved to harrass us, even though it was fully covered by insurance. They simply refused to submit the proper documentation to the insurance company that they deal with ALL THE TIME.
A second, similar incident, was dealt with more efficiently and resolved in a month or so…
Moral of the story: They are good when you have to pee and they are good at getting you peeved.

9am: Find QD’s office on the second floor of the building.
9.01: Sign in, and give them my paperwork. I’m 10 minutes early so I figure I’ll grab a magazine, and veg out on the comfy couches.
9.02: Get called into the little lab room where I have to put my purse in a locker, wash my hands, and choose a pee receptacle.
9.03 Do my business in the adjoining restroom.
9.04 Am told my pee is an «acceptable» 92 degrees (whew!). I wash my hands and get my purse.
9.05 Am asked to initial the sample and paperwork. And I’m on my merry way home!
I really liked the fact you can schedule and reschedule appointments online. Super convenient. But I’m gonna knock off one star because everyone in the waiting room can see into the lab room, and some people might feel uncomfortable handing over their pee flask in front of strangers.
Edit: I had to use QD for a pre-​employment drug test. I didn’t have to deal with Insurance/​billing or anything like that.