PC Answers

Okay I see 5 stars & for the life of me can’t figure out how, maybe a new staff? I took my lap top in a couple weeks ago because it was overheating & the space bar wasn’t working properly, I was told they would call me before any repairs were done but I never received a call until I got the call that the computer was done, it was $ 75.00 I thought okay well at least it will be fixed, wrong again! I go in & I am told they ran a stress test & computer wasn’t running hot but they blew it out & my keyboard was fine I just needed to «pound» on it, I had to get to work so I decided it just wasn’t worth the fight maybe it would run better & I was just overthinking the whole situation, so I take it home and attempt to do stuff on it the overheating is even worse, not only is bottom hot but keyboard is getting hot as well after 20 minutes the computer shuts itself down, I decide to take it somewhere else & get a second opinion, I take it to Geek street computers in Englewood they call me the next day they have a video they took while cleaning out my computer huge dust bunnies are being blown out of my computer if PC answers blew out my computer as they said they did there is no way that amount of dust built up in a matter of 2 days, they also needed to reassemble my space bar and I had 3 screws missing 1 belonging to my hard drive! Are you kidding me? How did this company get a BBB rating? how often do they review for this rating? one star is too much for this review, if anyone is looking for honest, dependable, reasonable computer work done don’t waste your time here go to Geek street it is less than 10 minutes away!

I was having trouble with my printer and opening attachments on emails. John came out and with a lot of patience looked through everything and finally set me up with a new printer which he delivered and set up for me. He came out again to work on my email trouble and fixed it for no extra money. He is both pleasant and professional. A great company.
Bruce from Aurora

I just got and am using to write this, a new laptop from John during his special he is running. He is a computer wizard! He set up my laptop and did his magic. It is completely set just the way I wanted with lots of extras he added to make it safe and run smooth. All for under $ 300! Amazing! Give him and his staff a try. You will never need a new computer wizard again.

We have used them a few times and we can’t give a high recommendation! They are fast and friendly as well as affordable. Whether your computer issue is big or small give them a call! Great local company!

Everything about my experience with PC Answers was positive. I thought my computer was dead and they were able to «revive» it at a total cost of $ 40.00. They also drove to my home to help me set everything back up. Great experience. Thank you! Julie Montgomery

My sister had this old laptop. It was kinda bad to see her borrow somebodies laptop so instead of buying her a new one. I will just repair her old laptop. Went into this place for a laptop repair, luckily they know how to repair the unit. They gave me a fair quote and the laptop was repaired.
But it was broken again after a few days. I rushed into their place and asked for a refund because the repair wasn’t completed but they wont give me a refund. I asked them to instead a refund, they just repair the laptop again but they wont. They want me to pay again for the 2^nd repair. Now that was really bad. Would recommend on avoiding this place. Not a good place for repairs.

Let me start out by saying I used these folks several times because they had a high BBB rating and are on Tom Martino’s trouble shooter list. Initially I was somewhat satisfied but in the end, they have left a very bad taste in my mouth.
The woman who answers the phone and sits out front borders on rude. It is impossible to actually talk to a tech.
I first brought my PC in because it had a virus. It was fixed, my data was saved. 3-​day turnaround but all good. Within 6 months I had another virus even though I use protection :) and went back to PC Answers. Once again they fixed everything and I asked if there was anything else I could do to avoid this in the future. Since all I could do was talk to Rude Lady in the front, I received no PC Answer to my question.
Within 3 months another virus. (Mind you I am a basic user, do not social network etc.) Once again they fixed it and once again I asked what I could do to avoid it. Did I need to buy software? Was it time for a new PC. Just tell me please. No advice.
Within 4 days my PC was slowing down again … the first sign that I was infected and eventually would blow up. I called up and told Rude Lady that I was concerned because it appeared that I was infected, to which she replied, «What did you do?»
WTF? I went to Office Depot in Stapleton where they were wonderful and helpful and DID have answers for my PC, unlike PC Answers.
Don’t go here unless you like abuse.

We caught a virus that we couldn’t cure.– and not the Ahchoo kind
Funny we thought we had the best protection out there, and we still got a nasty Trojan that absolutely shut down one of our laptops — anyone else find that ironic.
Not knowing anyone in the biz, we went with PC Answers who by chance had a ½ price Virus Removal Offer right on Unilocal.
Note to Companies: Yes Couponing works — we’re perfect examples.
They successfully removed the Trojan, at what I think was a good price — best part is now we know where to go for Computer Maintenance.
Only demerit comes from the week turn-​around time, vs the 2 day turn-​around we were quoted.
That was One Long Week –