Motor Tech Automotive

Positives: Friendly staff (well, one staff), mechanic test drives your vehicle before handing it back to you, mechanic shows you what the issues are and doesn’t just tell you, thorough service, albeit sometimes unnecessary, mechanic’s dog is called Boba Fett
Negatives: I brought my vehicle in to get an oil change and get the tires dismounted, snow tires put on, balanced and rotated. Guess how long that took? Over 5 hours! I was like, WTF?! I was gone for part of it, came back at the 2 hour mark hoping to see that it was ready, since he told me it would take a couple of hours, and there was my car, still on the rack. I might understand if it was a busy day and they had two or three cars being worked on before mine, but I was the only customer that entire afternoon! They only had one mechanic, Charlie, working on my car. His work could not be completed on time however, because his mother was loitering about and chit-​chatting with everyone, claiming to be «helping out», and two guys were installing new software programs on the office computer. These «gentlemen» repeatedly called him into the office to show him something, while his one and only customer was still waiting endlessly for his vehicle to be finished. One would think he could have told them that he needed to finish this car for the customer first, and then he could sit down with them the rest of the afternoon to go over things. Ha, no.
Mike, the owner of the shop, wasn’t even there for most of the time, and then when he returned, he was just standing around doing nothing, and not even offering to help get their ONE tiresome and irritated customer out of there. I later found out that Charlie is buying the shop from Mike, and he assured me that all policies will remain the same. So I take it that means their poor customer service and ungodly wait times? Great. Then I get the news that I need a new part, which will set me back $ 800, but it will take most of the day to replace, if he doesn’t have any help, which is very likely. AND he failed to put one of my tire valve caps back on, which I now need to replace.
I cannot understand how an autobody shop can run efficiently with just one mechanic actually working on the vehicles AND taking care of all the office responsibilities. He needs to get more mechanics helping out there, or he is going to lose business. Many of my family have been coming to this shop for years, and my father used to rave about it and refused to go anywhere else, so in his memory, I thought I would give it a try, but never again. The high prices and ghastly wait times are not enough to balance out the very few positives of this repair shop.
I highly recommend going somewhere else. Unless you’re the sort who enjoys not having their car the entire day, and pick it up only to be fit with a high bill and even higher repair recommendations. If so, then this is exactly the place for you!

The owner has worked on my cars for quite a while. He’s not dishonest at all. He’s very knowledgeable about cars and will tell you what should be fixed. You want a free battery check? Go to Sears. It takes time and equipment. The man is running a business not a charity. He should be compensated for his work. Cars can be expensive to maintain and repair.

The man who bought this shop is not good for those who just want their car to RUN without spending a down payment for a new vehicle at his shop. I recommend going anywhere else. Hartman next door, the dealership, anywhere really.