McDonald Collision Center

I had taken my 911 Porsche there through the advice of the insurance adjuster. Proclaimed that McDonald has worked on high end cars for years. Well my experience is NOT! Service writer was apathetic and not competent in Porsche parts. I tried to tell him about the specialty item installed (Spoiler) So apathetic, just said «sure got it handled» (order the wrong part). It took almost 3 months after numerous calls to them and the insurance adjuster. When picked up my car it was pouring rain and didn’t notice that they failed to install the licence front plate holder. When inspecting my car the next day, there was a mark on the brand new front bumper where it got bumped. Called the service writer and was told that they failed to order the front plate and would mail it to me. Also told me the mark on the new bumper was made after I picked up the car. I never received a call back for the license plate or a package in the mail. The customer service was horrible treated me like *&^%$%^#. Never going go back to this place. Don’t use this place!!!

Recommended from my insurance company. They were nice, extremely slow. Kept stating that they had received the wrong parts from Nissan. I wish I had never taken my Nissan Xterra there. Paint they have on my front grill is scraped. I didn’t notice since it was snowing until I checked the car. The driver that drove my manual transmission Xterra Marty, burned my clutch up. The car has 35,300 miles on it. I contacted the shop, luckily it is under warranty but I have not hear a word from them. No apology, nothing. I will spread the word «DO NOT USE THIS SHOP!!» I also feel they over charged for the job about $ 1500.

I just picked up my Audi A4 from McDonald and I couldn’t be more pleased with the friendly, professional team! Eric became my primary contact throughout the process and he was wonderful! I bombarded him with emails from the get go and he never wasted any time getting back with me and answering all of my (never ending) questions. From the moment my car was towed in a few weeks ago to picking it up today, the experience was seamless and pleasant!

My 7 year old Jeep had a damaged rear bumper and fender. My insurance company uses McDonald collision as a preferred repair service provider. I originally wanted a jeep dealership to perform the repair, but agreed to use McDonald. Eric assisted me with the repair process when I dropped off my jeep. He was quick and provided an accurate ETA in addition to periodic updates. I dropped off my jeep on a Tuesday and it was ready Friday (a day early). In addition to a seamless repair, my jeep was completely detailed and looked new. I was extremely pleased and highly recommended McDonalds for collision repair.

McDonald Collision was supposed to do our hail repair. They put us on their wait list because there were so many damaged cars. We were repeat customers. They strung us on for months and months and never communicated. I always had to call them. Finally, I contacted our insurance company and they said that McDonald was not a preferred provider with them, even though we had used them before, and that may be why they were not putting any effort forth about getting to our car. They should have told us at the outset, and given a date or said they wouldn’t get to it and they should have communicated along the way. They wasted our time, left us hanging and we ended up sitting on someone else’s wait list to get the car repaired. I think they lost our customer loyalty. However, the other repair company has been fabulous, so it ended up being a blessing in disguise since we found a great new shop. Our new place is also very proactive about communication.

Having recently purchased a vehicle at the new Audi Denver, I decided to splurge and get a little tint for my A4. I’m always cautious about add on’s in the finance department, in particular the powerful sales talk coming from the dealership. In addition, given my past several experiences at body shops, I was not holding a lot of hope for a good experience.
I’m happy to report that this experience was solid. I dropped off the car at 8 AM, with the service advisor ready and willing to help. After transferring over to my loaner car for the day, I was ready to go. By 4 PM after work, my car was ready to go. No problems to report.
I will say that the service advisor felt a little procedural, but who can blame him? He’s probably been involved in a couple thousand tints in his career. It was the one knock that prevented a five-​star ranking, in that I felt like more of a bother than a customer. However, next time I have a damage related issue, I’ll be visiting this place.

We chose to give our business to McDonald Collision because we were so satisfied with our experience at the VW dealership. Both the sales department and the service center have been fantastic to deal with. What a mistake to think that the collision center would offer the same level of customer service. When we originally visited their location we left them our correct contact information. They were so incompetent that they «transposed» the area code of the phone number and entered our email address incorrectly. Further adding to our frustration, once the car was ready for the insurance adjuster to come and do the supplemental estimate, they didn’t bother to call him for two days. Long story short, a two week repair turned into a four week ordeal! The manager did finally get involved and «take responsibility» and expedite the repair process but it was just not enough to make up for the previous mistakes. McDonald Automotive Group, you failed!

At the end of September, I was involved in a collision with an 18 wheeler that did a significant amount of damage to my little 2011 A3. Having just switched to Geico, I felt unsure about turning it over to one of their in-​network body shops. So I turned to the internet, called McDonald Collision and was promptly connected to Eric Christopherson. Speaking to Eric quickly alleviated all of my concerns. He assured me that no financial shortcuts would be taken, genuine Audi parts would be used, and that he would fight any impending battles with Geico, on my behalf.
Eric made good on all of his promises. The work, 13k in damages, including suspension, was completed in a timely manner as Eric kept me up to speed on the process. I could not have been more pleased when I was able to pick the car up. Within two days of pickup, I put 1200 miles on the car and had no issues whatsoever.
5 Stars is putting it lightly.

Eric Christopherson is the main reason I really like McDonald Collision center. He treated us with courtesy and communicated very well. I would highly recommend and refer business to them. Lou Italiano

I first dropped off my car on January 10^th to have the rear hatch replaced after an accident and in the process my rear view mirror auto dim stoped working. Over two months later, after the general manager gave me his word, it is still not working properly and have since started to ignore my requests to have my car fixed back to the way it was when i first brought it in (minus the rear hatch). It also took three tries to have them properly fix the rear hatch.

The only reason this place gets 5 stars is because I can’t give 6.
This is the ideal business that doesn’t need to give a crap in order to stay in business. They’re a collision center, so most of the business is coming from people who were referred to by the dealership for getting bras or protectant put on their newly purchased car. OR customers are sent there from insurance companies (who are picking up the tab) or other businesses (who are picking up the tab).
The point is, these guys could be barely cordial to their customers and still do just fine, because they’re not exactly trying to upsell you on anything or sell you anything new.
This was not the case for Joe.
My wife and I bought a brand new hyundai and purchased the «perma-​plate,» a $ 400 service that is supposed to help protect your interior and exterior from wear and tear, but also comes with a 5 year warranty. Awesome.
After waiting a week for the perma-​plate guy to call me, I was referred to Joe from another member of the McDonald group who told me the perma-​plate guy was on vacation, but Joe would take care of it.
I called Joe and left a message for him. He returned my call within 2 hours and set up an appointment for the next business day.
When I got there, even though it would only take an hour or 2, Joe understood I needed to get my baby home to take a nap, so he paid for a rental car for me to use for the day.
He personally called me when my car was done, and personally took me to it to make sure it was to my liking. They even washed it, too!
Over the next week, I saw some spots the perma-​plate left on the interior. I called Joe up and he, very apologetically, told me to bring it in any time and he would fix it.
Sure enough, I brought it in, and within 20 minutes he had fixed the spots the perma-​plate left… AND he buffed out a small scratch we got on our new car!
From what I understand, Joe is the tint guy. He didn’t have to go as far as he did to make us happy. Keep in mind Joe was performing a service that was already paid for, and he wasn’t trying to sell me anything else.
Joe works like he is going to walk you past his tip jar. Then at the end, you realize there is no tip jar.