Keller Bros

BEWARE! These people are crooks was charged $ 320 to change rear differential fluid. Labor was $ 200 it’s an half hour job. You been warned. I took my truck there because of the reviews saying keller bros was honest and reasonable but in reality they charged me twice of what the dealership would have. Sincerely a honest hard worker that just got ripped off by Keller bros. Like I said u been warned.

I officially have a «car husband»!
As a woman, I have long hated dealing with mechanics. They talk down to me, they perform work without my pre-​approval, etc.
But the guys at Keller Bros have proven to be trusted advisers and mechanics. I took my 2002 Subaru Outback in to have a service my actual husband recommended. After they inspected my vehicle, they said that service was not required. They diagnosed the actual problem and also gave me a list of lower priority repairs to consider in my budget when I can afford it.
Now my 2002 Outback is good as new and ready for the next 175,000 miles!

Had an issue with my starter and called three different shops. Keller Brothers were a great value. They arranged to have my car towed to their shop at 3 PM and had it ready to be picked up by 5:45. Graeat service, great price, couldn’t be happier.

Keller bros automotive didn’t charge me extra when I brought a vehicle in the second time for noises it was making. They fixed and corrected the original problem. I spent 600.00 the first time there and it was fixed the second time without additional cost.

My husband and I were driving from Tucson, Az through Colorado on our way to Omaha Nebraska for Christmas. We drove in to Denver during a snow storm and the windshield wiper fluid froze, leaving us unable to see anything when driving. We took the car to Keller Bros the following day and they got our car in first thing in the morning. They made us feel prioritized and took quick action to fix it. They cleaned out all the lines to the windshield wipers, drained the fluid and replaced it with antifreeze windshield fluid. In addition, they didn’t charge us anything for this! They were amazing and I would recommend them to anyone!

I’ve brought my three vehicles to this shop over the past 5 years. Initially the service and work was high quality. The lat few years have been nothing but a disappointment. If you have a toyota vehicle I would suggest you bring to a toyota dealership or authorized shop. I had my daughters vehicle in for a check up and they recommended about $ 1200 worth of work which we had done. Three months later we take it in for an oil change and they recommended more major work. The vehicle had only been driven 1200 miles. The vehicle was starting well. We took it to another shop who said that the battery clamp wasn’t the right one for the vehicle. They had the vehicle twice and supposedly did a full inspection but missed a battery clamp? The vehicle runs perfect now. Brought my sons car in previously at 103k. They put in a new water pump, timing belt and seals. 20k later the vehicle has issues and goes to another dealer which says the water pump not working, seals are leaking etc. I call keller brothers who basically says we are outside the warranty period and to call napa. I guess what you get for being a loyal customer for years is that you get sent elsewhere when you need then to back the product and work they’ve done. Don’t be fooled at the front desk. They really don’t care. They recommend work that doesn’t need to be done on vehicles.

I took my car here after an accident to do the engine work (my ins made me go to a different body shop than keller usually uses). Keller did all the work in the engine and underneath, it was making a knocking sound after I got hit.
The body shop took forever (not kellers usual shop, my insurance made me go there) yet Keller let me keep their loaner car the ENTIRE time never even bugged me once. Joe called me with updates and I always felt in the loop.
I had to take my car back to the body shop for a minor mistake they made (NOT KELLERS) and I went by Keller first to ask about it and Joe took care of everything, and was on my side. While checking out the car he threw on a pair of windshield wipers & rotated my tires. I tried to pay them but they told me «we had a coupon»
I feel very taken care of whenever I go here. People remember your name, your face, and do excellent work! They found the knocking noise under my car 4 other shops couldn’t find. And if you think that means — oh they just wanted to do work for money you’re wrong!!! I have no more knocking noise–
Keller is an A++ in my book.

They put the Wow in «The WOW Factor. They fixed an issue with my car that no one could.

My 84-​year-​old mother asked me to submit this review, and I’ve been delinquent in doing so. Here is what she wrote:
«I bought four new tires at Keller Bros on September 10, 2010. A little over a month later I had a flat tire. I drove too far on it so I needed to have it replaced. When I got the new tire replaced at Keller Bros I mentioned that apparently there was no mishap with the old tire and the air just went out of it, and that I would like the other three tires checked for safety’s sake, and perhaps they might check with the company that had sold them the tire. When I said this I didn’t press the point, or scream and holler or demand anything at all, but was natually quite prepared to pay for the new tire and the labor. I just mentioned it in the conversation.
When Keller Bros had put on the new tire I was presented not with a bill, but with a repair order I needed to sign, as follows:
‘Service Request:
Custiomer states tire became flat. She drove about ½ mile on it. Customer bought all four ties here. Inspect for safety.
* — Replace one tire at no charge to the customer for satisfaction.‘
I was quite amazed! I hadn’t even asked for anything!»
Now THAT is good service! I can say that since that time my mother has been loyally visiting Keller Bros and continues to be happy with their service. (Our car is still under warranty, but once it’s not, we’ll probably go there too.)

Keller Bros in littleton are fuking crooks. My wife who took her car for oil change with a $ 15 coupon and they charged her $ 33. They never explained the extra charge and the supervisor lied on her face that she was told about the extra charge before they started the work. Fuking liars trying to make few extra bucks by lying to innocent people. NEVER EVER GO THERE!

I’ve been going to these guys for the last 10 years. They do great work, and make sure I understand what needed to be done before I leave. There’s also a pickup/​dropoff service for those of us who need to get to and from work.
Best part is, they told me when my car would not be worth fixing so I wouldn’t waste my money on it. Needless to say, I brought my next car to them as well!

It’s hard to find a mechanic you can trust (especially as a woman who doesn’t know a whole lot about what goes on under the hood). Keller Bros is fantastic! Everyone there is friendly and they will give you an honest opinion. Of course they’re going to recommend what they can to keep your car running its best (this is in response to the other review about up-​selling), but if you ask questions about what is absolutely necessary, what can wait a bit but will eventually be necessary, and what’s just ideal, they will tell it to you straight. (And, I’ve had to ask some times, because let’s face it car repairs can get expensive.) They’ve also been great about handling the logistics of my extended warranty to ensure payment, etc.
The only thing that sucks a little bit is that they are only open Mon-​Fri, and then only until 6 PM or so. But, they do open at 7 AM and are willing to give you a ride to/​from where you need to go. It’s worth it to know I’m getting service I can trust, where it’s not a revolving door of personnel (like a quick oil change place — where it seems there are usually teenagers working on my car!), and where they won’t gouge me on price like the dealer sometimes can.
They even know me by name there. Now, they did get to know me pretty well when I had an old car that had issues, but it’s been 3 years since I bought my new car and I’m still greeted like a valued customer/​part of the family.
IMHO it doesn’t get better than Keller Bros and it’s the only place I’ll take my car.

If I could have given Keller Bros. no stars, I would have. We have used this repair location from time to time over many years, but it’s really our very last resort. If we have to deal with them, we feel absolutely wrung out, as if we have to be on our guard every minute or they’ll suggest/​insist on something else. The up-​selling here is flagrant.
It seems as if everything needs a «diagnostic» of some kind. Even when I know exactly what I need, they insist that their diagnostics must be completed before work can begin. They are easily $ 100 for the simple ones, and it goes up from there. Those fees are in addition to any repairs, not applicable to the repairs!
They won’t do any work without their diagnostics, even when I offered to sign a waiver which would take them off the hook for anything misdiagnosed. These clowns want to pad every repair conceivable to maximize their profits.
One example was when I wanted my refrigerant recharged for my car’s air conditioner. Should have been simple, right? They insisted they would need to check the whole system for leaks first — for a charge of course. No, I just wanted the system recharged. They refused to do it without their diagnostic. I walked out.
In comparison, I went to Raceway to get it done, as I trust these folks. The guys there just did it. They put in an ultra-​violet additive that will light up if there should be a leak. Told me to come back in a month or so, to get it checked. Gosh, that was simple!
If Keller Bros. were the only repair shop left in town, I think I’d buy the book and do it myself. I really don’t trust them to give an honest repair for an honest price.

I don’t ever think about my car unless something goes wrong. Car maintenance generally stirs up emotions of extreme anxiety for me. Keller Bros. takes the panic out of going to a car shop.
I noticed my car was idling a bit funny while I was stopped at a traffic light last week. That led me to wonder when I had last had my car serviced? The dealership always assured me that I could go 10,000 miles between services. It’s hard to keep track of that many miles but I had probably surpassed them since moving to Denver a few months ago.
The thing that hit me when I walked in the door at Keller Bros. was how friendly and accommodating the entire staff was. Although I had no clue when my car had last been serviced, they assured me that they would do a full inspection of my car (something they do every time a car comes in, regardless of the reason) and that their #1 goal was to keep me safe on the road. They also explained to me that cars need to have the oil changed far more frequently then 10,000 miles, even if it seems to be running fine.
I never felt pressured to buy anything extra because they did not try to sell me anything I didn’t need. Fortunately, all I needed was an oil change this time. But I will return to Keller Bros. in the future for any of my car maintenance and repair needs.

I went to Keller Bros for my 120,000 mile «check-​up» on my ’99 Toyota Corolla. They were rated A+ in both BBB and AAA, and I figured I couldn’t go wrong. That was my first mistake.
I scheduled an appointment and asked for a ride to work (no more than 4 minutes from their location) and was told, «no problem.» I dropped the car off at 8:00 am and then had to wait over 30 minutes to get a ride to work. My car had been running great except for a little bit of shaking when I braked.
At 5:00 I called to see what was going on, assuming my car should be done by then. Wrong again. I was told that they should be done by 6:00. Really? There wasn’t anything major wrong. They were just doing routine maintenance. With no options, I stayed at work until 5:45, the latest I could get a ride with a co-​worker back to the shop. The car was «almost» done, though they were happy to take my $ 1400 for all the work they did/​were still doing. My car was finished just after 6:00 and they seemed very proud of themselves. I however was annoyed that my dogs had been home alone for almost 11 hours at this point and I still wasn’t home.
As I rode home, I noticed that not only was the shake in my brakes still there, but it was actually worse than when I dropped it off. Really? After 10 hours and $ 1400 they couldn’t fix the one thing that was wrong with it?
Upon further review of the itemized bill, I was charged $ 65 for an air filter. Really? I can get one for $ 16 from Pep Boys and change it myself. I am not car savvy, but this I can do. When I called to ask about it, they told me they gave me a «premium» air filter. I asked if it lasted longer, and was told «no, but it filters better.» Sorry… I don’t care about $ 50 worth of better filtering. I’ve been using the $ 16 ones for the past 11 years without any problems. They also wrote a small note about my rotors being warped (causing the shaking in the brakes) but never told me about that by phone. On my follow-​up phone conversation, I was just told they «didn’t think it was a big deal» but I could take it back and have them machined (for another several hundred dollars, I’m sure.)
Upon later taking my car to a brake shop I trust, I was told the rotors were too slim to be machined and that the brakes themselves were dangerously worn as well. Don’t you think a good auto shop should have told me about that?
Moral of the story: Stay away from Keller Bros if you want your car fixed and your wallet saved.