Highland Animal Hospital

I’m giving them a 2 simply because dr. Boehm is awesome. However I have not been there in almost a year and plan on never returning. I still have family who go to this office and they have had no bad experiences, it’s just the support staff left an awful taste in my mouth. Our older cat started getting very sick about 2 weeks before his yearly checkup. A neighbor and good friend is a veterinarian, and after calling highlands animal hospital they couldn’t see him the next day (Saturday), we called and were able to take our beloved baby in to her. We got the awful news of kidney failure and decided to put him to sleep. After an emotional few days I called highlands animal hospital to let them know they could cancel the appointment for Mittens but we would still bring our other cats at the designated time. This woman seemed compassionate. An hour later another staff member (I think it was Betsy) called back and asked how mittens was doing as she had taken my call that Saturday morning when I tried to set up an appointment. I was upset and told her I had called not long ago and told staff he had passed. Three days later the same woman called again confirming all 3 cats for their checkups. I let the first call she made slide but the fact that I had told staff multiple times he had passed and I was still getting calls asking about him was extremely upsetting. I told her how I felt and I would never return due to her lack of caring. She claimed she did nothing wrong and was extremely arrogant and rude to me on the phone. I go to another vet not far away and all support staff is super friendly and compassionate. I never had problems with Dr. Boehm though, he is a fabulous vet. He should probably just fire a few people and start with some new staff.

We took our senior cat to Highland Animal Hospital after a referral from a friend who takes their dog there.
Dr Boehm and the techs were very friendly and took great care of our kitty who has chronic issues (that have greatly improved since our visits here).
I get a strong sense of tradition, understanding and common sense in dealing with the needs of animals (and their owners) at this practice. I think they do what is most necessary and are not filled with fluff (and tons of extra expenses), which is kind of hard to find. They treated our cat for about ¹⁄₃ of the price that we were quoted by other vets in the metro area.
If you are looking for a reasonably priced, compassionate veterinarian, I highly recommend Highland Animal Hospital.