Crystal Nails

I haven’t written a review for Crystal Nails yet, but wish I did before today; it would have been 5 stars.
I’ve always had Michael do my nails and they’re always amazing. Today I came in and he was busy, so Tina Pham did my nails.
I’ll be calling in to make my appointments in advance going forward, so that I don’t take the chance of Michael not doing my nails.
Tina cut me twice during the manicure and after I asked her for a thicker white french line, she confirmed «thicker, not thin white line».
When she did my first hand and I saw it was very thin, I asked her to please do it thicker and she told me she wasn’t done yet. She did the second coat and it was still very thin. I don’t believe she understand the difference between thick and thin white lines.
The gel on my left hand fingernails was very bad and she accused me of touching inside the light, which I most certainly did not.
The end results is not what I wanted, very thin french white line and two cuts on my thumb.
I’ll be coming back, but only Michael will be doing my nails from now on; he’s 5+ stars.

I really enjoy returning to this salon again and again. I feel like royalty when they offer me a glass of wine with my foot massage and pedicure. The manicures are great, but I wish all the employees spoke English so we could get to know each other. The price is great and the quality is wonderful.

This place gives the best foot massage. Excellent service, friendly folks, they really make you feel welcome and RELAX!

I have gone in once before and had decent service. I stopped in for a gel manicure and the lady kept pushing French manicure on me. I had a French manicure on already and she kept on saying «oh no, your hands look better with a French manicure». Um, ok. I was going to get one anyway, so I let her do the French manicure. Only one word for how it came out– craptastic. The white polish came out clumpy. When I pointed it out to her, she just said «oh the lamp must be too hot». Again, um, ok. I asked her to fix it and she just said «ohhhh it’s fine». I asked her name twice and she gave me two different names!
Last time I’ll be at this nail salon.

I love my nails, but the prices were very misleading. I stopped in this nail salon and was excited that they had a selection of colored acrylic powders, as I like doing different colors for my nails. DON’T think their specials will apply to you. Several women including myself were surprised by our final costs. My nails came to $ 55 for acrylic and some polka dots. I was told I had pink and whites done, which the salon I normally go to charges me for acrylic as I had no pink nor white! The regular price list (not the specials) said Pink and Whites were $ 35, so that means a few polka dots were $ 20? I have that paint at home, so if I was $ 20 worth, I would have easily done them on my own! I suppose the icing on the cake was watching an employee’s dog urinate on the carpet and running around the salon. I love dogs, but for the safety of other customers, it’s not a good idea to let a dog loose in a salon. I think I’ll practice patience in the future and use my regular salon that doesn’t screw with their prices and had urine-​free floors.

Great people… feels like family every time I go to have my nails done. I have been going to Kevin for about 9 months and he is the BEST nail tech in the area.

As a first time customer I was incredibly impressed! This place was very clean and the service was amazing. I will at any point pay slightly more for a deluxe pedicure to get the «A» list treatment! The staff was all about me– the owner introduced himself by name, couldn’t have been nicer. Not to mention my feet look and feel amazing!

This place is great, clean, friendly and great service & price. Definitely becoming a regular.

I also found the previous bad reviews to be incorrect. This salon has new owners and they are very good and care a lot about their customers. This salon is the cleanest I have ever seen. The chairs are new and comfy. Even the bathroom is great with nice white towels to dry your hands. The staff is very friendly and my nails are perfect. Yes some of the staff has no confidence in their English and that old be interpreted as rude. But everyone I talked to tried really hard. As a side note: do you know why most nail salons are owned by Vietnamese? We they are typically South Vietnamese and their parents or grand papers worked with our troops side by side, during the Vietnam war. After we left, those same people who stood along side our troops were then gathered up and put in North Vietnamese prisons for years. Their families were considered enemies of the state and many could barely scrape by, had no education, and very little resources. When they were let out, if they could prove they worked for our government they were allowed to come to the us. This took many years however and so they lived very difficult lives in a communist. Country. When they arrive here, with no education, the only thing for them to do is nails, while their parents who are often college educated work menial jobs. And remember those people who worked with us don’t get the benefits that our vets get, but still have the same health problems. So that’s it.

I tried Crystal Nails yesterday, and if the previous complaints were accurate, then they’ve learned something from the reviews, since I had a terrific experience there. Kevin was very engaging and friendly and had me in for my mani/​pedi in an expedient manner. Kelly did the pedi and Tina did my shellac mani (both a the same time… unexpected and much appreciated!). Since your first visit is 20% off, treat yourself with the deluxe pedi… hot rocks feel wonderful. Likely the best pedi/​mani I’ve had in a very long time. Shop is kind of hidden between Sprouts and Target on the SW corner of University and County Line.

A couple days ago I left a good review for this place having had good experiences the 3 or 4 times I’d been there. Other people on Google were saying they were rude, dirty, brutal, and I felt the need to stick up. Well… Friday afternoon my daughter and I stopped in for mani/​pedis. They were full and we only waited about 10 minutes. The issue I have is with the tech who did my nails — wish I would have gotten her name. It’s almost like these nail shops don’t want them to be identified as individuals lest the better techs take all the request business (no introductions, name tags, etc. and I never got the name of the girl who actually does a good job, grrr-​my bad).
Anywhooo…whoever she was brutalized my feet and hands in a very hostile, agressive manner. She was surly, very rough on my hands and feet, and I“m sure I have some damage to my nail beds. It had only been about a month since I had a pedicure and my feet weren’t that rough-​just typical summer in sandals dry areas-​no major calluses. She proceeded to use a power tool (like a dremel with a round rotating sanding disk) to exfoliate my feet. I actually thought she was going to cut me with how she was using quick, jabbing motions to attack my feet. At one point I cried out (when she hit the area between where my big toe connects to my sole-​thin skin there!) and said «ouch that hurt!» She actually shrugged her shoulders, rolled her eyes and smirked at me. OMG. I made it through that part thankfully, and to make the story shorter, left with some areas being rougher than when I went in along with a sloppy polish job (polish on my cuticles she didn’t bother to clean off). Oh and I had asked her to cut my toenails bc I like them short but she ignored me and just filed them. Now for the manicure: short version-​she asked me to pay before she polished and while she was ringing it up I used the restroom, washed my hands, and applied lotion (like I do every time I wash my hands). I asked her to use the alcohol again to remove the oils from my nails bc I had gotten lotion on them and she said no (I asked her twice)! Unbelievable… Total hateful attitude. The result was that the polish peeled off within 12 hours (big surprise). I had planned to go back and ask them to redo it, but I’m done with this shop. Be wary if you choose to go — I’m not the only one who has had a bad experience (see Google reviews). I’m okay with nail techs not being chatty and quietly doing their job or talking in Vietnamese to each other, but to be contemptuous, hostile, and dangerously aggressive is uncalled for.

NO! Had my nails done — took two hours and every cuticle was bleeding when I was done. Never again

The owner is awesome! He stayed open late for me. They close at 7:00 but I called and asked if I was there by 7:15 if he could wait please because I wanted to get a full set if nails. He did an amazing job and was really nice!