Camp Bow Wow Littleton

This place is great. I use it frequently for impromptu drop-​off (love that they do half-​days, not every day care place offers that) and for longer kennel stays. I’ve never had any issues and my dog gets lots of exercise while he’s there. He’s a Brittany so he definitely needs it. Plus, I like that I can watch him playing on the webcam to check on him. Rocky and I highly recommend it!

This place is terrible. I called today and reached Kendra. She was bubbly when she greeted me but but within 3 words seemed rude or distracted. I asked three questions. (I should have clued in at the level of customer service a little sooner)…first question: «Hi, I’d like to look into scheduling a visit for my dog to see if your facility is a good fit for boarding and day care, would that be ok?» She immediately launched into a lecture that a visit is required before boarding, etc., ect. We don’t know if your dog will get along with other dogs (not kidding, she went on for a good 2 – 3 minutes, this was clearly a standard script and she had no regard for what I was actually asking)… So it sounds like exactly what I’m asking is not only ok it’s required. Wouldn’t it have been more appropriate to just say «Yes of course, it’s actually something we require, we want all our dogs to be happy». How hard is it to actually act like she values animals? Second question «I understand there are other Camp Bow Wow locations in the area, is that correct?» her response, more droning, exactly more of what she said to a completely different question. Then finally responding to my actual question. Wasn’t the appropriate answer «yes, that’s correct.»? Then my third question, «are there different appointment required for my dog to visit for doggie day care?» (I wanted to make sure he was good for both, I think the answer was simply no, but again she droned on about nothing related to my question). Based on the way I was spoken to I can assume that Kendra was not having a good day and didn’t care to listen to any of my questions or gain another customer. If this is how I was treated I’m certainly not interested in taking my dog here. I’m honestly terrified that if my questions were completely ignored, what would my dogs water bowl look like? How would he be treated?

I submitted a request for an interview last week and heard nothing. So this week I stopped in because I was running out of time and needed to make arrangements. They said that they book fast but that it would be ok because they have ‘overflow’ spots. They said they had no interview spots until Wednesday and that I couldn’t make a reservation until after that bc my dog is a new client. Ok, whatever, but they assured me they’d have room. Now keep in mind that there was already a delay because they failed to respond to my online inquiry. So when I dropped my dog off this morning for her interview the man said they were booked. I told him about the conversation I had with the girl Monday and he said he’d figure something out. So when I pick my dog up this afternoon, the totally useless girl at the front says they can’t do anything. When I asked if she could call other locations to see about their availability, she stared at me blankly before choosing the absolute furthest location, called, found out nothing, and wrote their info down and offered it to me. When I expressed further irritation she stared at me some more and said something to the effect of ‘gee that’s too bad’. Meanwhile her manager was outside smoking. Nothing irritates me more than terrible customer service. You’re in Denver. There’s a million doggy day cares. What a waste of time.

I don’t have anything to compare it to, but I got over my fear of leaving my puppy here after the first day, monitoring the online cam while I was at work. He loves it, the staff knows his name, and I have no complaints. They are now working through whether he stays with the «littles» or goes in with the older dogs, and I trust that to go well. Seems a lot safer than the crap I see going on at the local dog park, TBH.

The staff is wonderfully friendly, loving towards the dogs, and overall very competent. I like that someone is always with the dogs. This will be a second home for our two Shih Tzu.

Seemed very personalized. Second day I brought my dog in, we were greeted at the door with a «Hi Mosby» and he immediately got excited and happy. Employees seem to really love what they do and, as a result the dogs love being there.

Sydney, Dakota and everyone at CBB Littleton are just wonderful! Our fur boy always has such a great time at doggy daycare and comes home absolutely exhausted. It’s fun watching him on the live cams too ;) Thank you all for loving and taking such great care of our Schuster!

I have given this day care place a ton of chances to prove me wrong, but I’m sad to say they failed.
If you are in ANY sort of rush, hurry, or just care about being on time to things… DO NOT GO HERE. At every other day care that I’ve been to, it’s usually a quick hello, drop off the dog, then you’re gone. But here, be ready to spend a minimum of 5 minutes staring at the front desk person to «check in» your dog.
Not only that, the place is pretty much a prison for these dogs. When I imagine a doggy day care, I picture large open spaces where dogs can at least JOG. This is literally just a small concrete room that they jam pack 40 – 50 dogs a day into, with a 10×10 «outdoor area.» It’s seriously a joke. After I learned about how much lack of space this place had, I get horrible. My dog needs EXERCISE.
When I pick up my dog and he’s more energetic than when I dropped him off… that’s a huge problem.
This place is a joke, very unorganized, they bring the wrong dog to you when you pick them up, they take FOREVER, etc.

I’ve been bringing my pup here for a few years for boarding and daycare. The staff is friendly and responsive and my pup seems to really enjoy his time here. They even updated his bordetella vaccine when it had expired.

I like that Sally has a room at night and is not kenneled. Its great that the dogs are free to run and play during the day (or lay down in the corner if they choose)

My dog loves this place, and nearly jumped out of the window pulling into the parking lot one day because he was so excited. The staff are very nice and obviously love dogs. One day in a rush I stupidly forgot to feed my dog before daycare, and they happily fed him for no fee. The only issue I have is that their website says the dogs play ALL day long, which is not true on weekends. Even on weekdays they give them a 2 hour rest period mid day; at least that’s what they told me upfront. I’m fine with that and actually probably prefer it; but on weekends they have decided it’s not worth it to pay the staff to supervise play time all day, so the dogs only get about 3 hours total per day. I only found this out because I was looking for my dog all day on the cameras on a recent weekend, and there were no dogs! 3 hours is probably fine for most dogs but a) they should tell you that upfront, and b) I was counting on my dog being tired enough when I picked him up to at least buy me one day of no 4-​mile run, but he was as wild as ever. So just be aware of that if you’re going to leave your dog over the weekend.

I like the people, they ALL really seem to enjoy the dogs and are very customer friendly.

So let me start by saying that my dog, Batman, LOVES Camp Bow Wow (CBW). We went there for about a year, and he was always excited to get there and play with all the other dogs. He also loved the staff.
That being said, we had to stop going (he is now at Dogtopia off County Line /​Quebec).
Why?
Well, unfortunately Batman was diagnosed with seizures about 4 months ago. They aren’t the extremely bad kind (Grand Mal); but nonetheless, do require some pretty serious medication (Chlorazepate — 37.5 MG, twice daily) to control. Otherwise, he has tremors and will hide in the coolest, darkest place in the room.
I left Batman at CBW on June 11^th, with food, bed, toys and his medicine. The medicine was in one of those pillboxes where you put the exact dose in the compartment for each day of the week, and time of day. In this case, 3 pills for each early AM, and 3 for each late PM. I wrote the instruction on the bottom of the pill case, plus the dosage & doctor info (Dr. Lane, VRCC — Awesome! But that is another review…) on the bottom of the case. I also covered it with the staff at check-​in.
However, after picking Batman up on 6/​18, I got home to find that literally 50% of his medication was NOT GIVEN! Not only that, the dosage was given at, what appears to be, entirely random increments. 1 pill, 2 pills, no pills…
See photo here of what I found upon returning home:

Keep in mind, there can be quite serious complications if the medicine is not given or suddenly stopped:
«Do not stop taking TRANXENE all of a sudden. Stopping TRANXENE suddenly can cause seizures that do not stop, hearing or seeing things that are not there (hallucinations), shaking, and stomach and muscle cramps.» See
.
Obviously, I was more than a bit upset. Especially since NO ONE from CBW had contacted me during the entire week Batman was there. ZERO, ZIP, NADA.
I mean, I get that people get confused, but how about picking up a phone, texting, emailing, smoke signals —- whatever! If you have questions — CALL ME ANYTIME! Especially around something as serious as mediation /​health.
That being said, I wanted to be fair to CBW, and give them a chance to respond. However, over the last 1.5 months, I’ve sent 7 emails both to the Littleton location and the corporate office. No response.
I then left 4 voicemails, with varying degrees of response:
FIRST RESPONSE ON 6/​19, 11:36 a.m. —- I got a voicemail from Matt that I could call him back, but he’d be leaving at 1:00. Unfortunately, I was not able to respond in 90 minutes, as I am always in Friday meetings from 8 – 2:30. Left a return voicemail on Monday.
SECOND RESPONSE ON 6/​26, 10:35 a.m. —- Four days later, got a noncommittal /​generic response… again, that he’d be in until 1:00. Again, I’m booked on Fridays.
THIRD RESPONSE ON ⁷⁄₁₀ — 12:38 p.m. —- I got a noncommittal /​generic voicemail from Matt I should call back before 1:00, and letting me know it was his last day. I should contact Dave Foley, the manager from here out.
Knowing that I’m difficult to get in touch with, I left them a voicemail & email asking that instead of playing phone tag, they provide 2 or 3 meeting time options. No direct answer to this request.
FOURTH RESPONSE ON ⁷⁄₂₀ — 2:06 p.m., — Voicemail from Dave Foley, to see if we could «get past» what happened with Batman.
I was happy to get that last response from Dave, but at that point I had a work trip the next day (⁷⁄₂₁) and was forced to find another location I just wasn’t comfortable leaving Batman at CBW again.
So, my request to CBW for future dogs /​owners:
1) Give them their medicine — ALL their medicine.
2) Confused? CALL THE OWNER!
3) Still confused? CALL THE VET!!!
4) Give the dog owner more than an hour or two to respond to your voicemail.
5) Barring that, offer the owner 3 or 4 times /​days which might work to talk.
6) Explain! Don’t want to leave «evidence» of what happened via phone /​email? Then try harder to get in touch with the owner. Once a week or less is not trying .
7) Apologize! We get that mistakes happen, but there was never an apology, or explanation given.
I’m sad to have to write this review, but medication is a VERY serious topic. And I’d advise owners who are considering CBW to take this into consideration.
Thanks!

Our dog loves this place. We just dropped him off and he couldn’t wait to run to the back.

This Camp Bow Wow location used to be great. We moved across town 3 years ago but still drive an hour to drop our dog here before work; however, in the last 3 – 6 months things have really been going downhill. The staff doesn’t seem that interested in their jobs, or getting to know the customers. My biggest complaint recently is that no one calls you back for days, sometimes a week goes by and I have to call back with my question. Most of the time I leave messages about reservations and if they don’t call you back the spots fill up and you are out of luck. Being what I would consider a long time customer I really don’t appreciate that! I think I’ll start to look at alternatives closer to home.

They take such good care of my dogs (one senior and one puppy) and always are happy to see them. I am relieved as I drive away in the morning, knowing they are so well watched. The facility is clean and well managed. There is nothing quite as satisfying as tired pups at day’s end.

We board our dog there for a week at a time about 4 times a year and also take him for day care about once a month. We’ve never had a problem and he’s always exhausted when we pick him up. The prices are reasonable compared to other boarding in the area. The staff is very helpful and recognize us and our dog every time we go. It’s a shame we had to go somewhere else because they were booked up for the holidays.

Dropped off my dogs and Caroline instantly recognized me based on the interview my wife set up, describing my dogs. Both dogs (two little ones) were pooped out by the end of the day and crashed when they got home, not very typical of my yorkie. My small dogs managed to keep up with the big dogs. Kinda dissapointed they didn’t offer me a tour, but then again I also didn’t ask for one. Caroline was also very nice and helpful. Based on the webcam footage, the dogs are supervised during play and the staff will interact with my dogs too. Price is a little high, but at least we have a place to take my dogs on our longest work days.
You must set up a free three-​hour play time, so the staff can assess your pets. They ask that you come early in the morning because there’s less dogs then.
The webcam in the lobby had a good refresh rate, but when I watched from their website, there was a delay. I was able to see my dogs.

Been bringing my dogs (both rather big ass Hounds) to this location for 3 – 4 years now… 1 week to 10 days at a time. no issues, great staff… always remember my dogs by name (not sure if thats a good sign… ha.ha. nervous laugh)…
My only gripe is the cost …
But i do like the camera’s and the peace of mind, that on the other side of the planet, i can log on and see them frolicking around the playpens!

I’ve been taking my dog Duncan to this location since it opened.
FROM MY PERSPECTIVE: The staff is always friendly and they make it a point to remember you and you dog even if it ‘s been awhile since you’ve been there. It’s expensive for me, but I feel so certain that my dog is taken care of and having such a good time that he doesn’t even miss me while I’m away.
FROM DUNCAN’S PERSPECTIVE: The greatest place on earth.
Make sure the kennel cough vaccine is up-​to-​date. They require it every six months. Reservations are required.