AutoNation Chrysler Dodge Jeep RAM Southwest

The Sales department was great. Gave me everything I asked for (within reason) after I bought the car I had a few issues that needed to be addressed by the sales manager. I have called more times than necessary and left a voicemail each time and yet I still was unable to resolve my issue. Thankfully I called the finance department and they not only returned my call but put me in contact with the people that could resolve my issue.
On a side note I bought 2 brand new cars on the same day and both have needed to have several things not only fixed but replaced.
Which brings me to the incompetent service department. They are um, well, incompetent.
I brought my jeep in to repair the back up camera. They informed me that they had fixed the camera and my vehicle was ready for pick up. When I arrived to the dealership and picked up my jeep I had to back out of the spot, the back up camera was still malfunctioning. Now I have to schedule another appointment to have the issue resolved a second time.
Frustrating.
Keith in the service department has been polite and the highlight to my awful experiences with this dealership.

John Cumings once again is an exceptional salesman! We make the drive from Colorado Springs to Denver just to deal with John! Thanks to Michael L. for making the deal as well! Once again a VERY satisfied and excited customer!

We bought a new 2016 Ram EcoDiesel. When first greeted on the lot by David K. I knew we would be staying with him for the whole process. He was knowledgeable, patient and very low pressure. Instead of pushing to make his numbers for the month David worked with us to build the exact vehicle we wanted. It was special ordered and arrived exactly as we wanted. Thank you to the whole team at AutoNation.

The service department is back on the ball.
Yay!
They answered right away, and Andy looked up the cars, and scheduled me right away.
Great customer service.
Great dealership!!!
Great place to buy.
Great place for service!!!
And, for sales, they are really doing great.
Kenny is the new manager, and he is a worker. Smart, very knowledgable about their product, and really nice.
This dealer is a great place to buy and service a jeep.
Highly recommended.
Randy

Tyler and Kenny were amazing helping us find the car we wanted and working out the perfect price. They bent over backwards for us and we so appreciate it. I would definitely recommend Tyler to anyone looking for a car. He is very professional and well put together. Thanks guys!

This place is an absolute joke!!! Completely unprofessional and I’m very dissatisfied!!!
To keep it short and simple:
–worst customer service I’ve had-​period!
–they screwed up appointment and I had to wait additional week
–state they did a diagnostic on the vehicle, but clearly did not –as my spouse pointed out I had a brake light out once returning home
–suggested over $ 1500 in needed repairs when I came in for a window lift plate and have had no other concerns
–ruined window tinting on vehicle by placing ridiculous amounts of duct tape on window.
I will never return and will make sure that any friends do not make the mistake of falling into this money trap!!!
Trust me! Give your business elsewhere!!!

Horrible customer service. I was ready to pay cash for a Ram Laramie and a car for my girlfriend. Salespeople started to approach us and turned away.

Bought a 2006 Grand Cherokee from them in 2014. Everyone was professional and the sale was pretty painless. Cat went bad a few days after I bought it, they kept their word and replaced it. I paid extra for the warranty and Permaplate to protect my interior/​exterior. My biggest gripe is that I don’t think Permaplate was applied to my car. Water stains the seats and my paint is already chipping on the roof. Permaplate is a good company and has people to come out and clean my interior, but that won’t last forever. There’s no way to prove if they applied it or not, but I really don’t think they did. The service department has always been a hassle and I don’t enjoy taking my car there.

I got a great truck through them. I went through a big hassle over a recall issue with Toyota, but everything worked out so i cant be too mad. They seemed to be nice people just trying to do their job according to company policy (whether or not I agree with company policy) I hold nothing against them personally.

Oil leak started on 2014 Ram with 8K miles. Pretty significant amount of oil leaking. A week to get into service to have it looked at? Really? Someone needs to reevaluate tech staffing and customer satisfaction.

Brought my 2013 Dodge Avenger in for scheduled Lube Love– Oil change and general maintenance this morning.
What a great service center staff!
From drop off to pickup and cashier– everyone went out of their way to be professional, efficient and courteous.
I was in/​out in less than 45 mins.
I’m actually looking forward to my next visit.
Thank You
Keep up the good work AutoNation!

It was an ok car buying experience. I hate haggling back and forth but that’s pretty much how all dealerships are. I gave a 3 star because I thought that the front desk lady was extremely rude and had a bad attitude.

Worst service center ever!!! Long story short. Took my vehicle in for some repairs. The service writer calls me and tell my I need $ 800 worth of repairs and its not covered under my warranty. I couldn’t afford the $ 800 so I ended basically paying $ 150 for them to tell me what code the check engine light is. Come to find out my warranty will cover my repairs. So I am taking my vehicle to a different shop. They totally tried to rip me off. BS!!!

Can’t say we were really impressed with this place. We bought a new jeep last year and thought the extended warranty would make life easier… so far, not true in the Denver area. We decided to try out the Littleton location since we didn’t have much luck booking with the Golden location. We booked a 10 am appointment for a check engine light. They said it would be about 3 – 4 hrs to check, that’s cool, we could wait at one of the stores down the street. This location does not have a loaner/​rental car program (which we bought with our extended warranty) but they said they could drop us off. 30 minutes later we’re still waiting for a ride, no information was offered on this either. When we finally asked about the ride they said it would be another 25 minutes until the shuttle car arrived… we told them we would walk instead but asked them to pick us up when the car was ready. Two hours later our car is ready (a small sensor had to be changed out), and another half hour we waited on the shuttle to pick us up. When they did pick us up they were not at all friendly or welcoming, it almost felt like it bothered them to pick us up two miles down the road.
Anyways if the shuttle service is so difficult, this location should really consider the loaner or rental car program so customers don’t have to wait in the lobby for estimated 3 – 4 hr services. When we paid extra for this Autonation extended warranty w/​loaner car program, we expected to receive it. I don’t think we will buy another extended warranty with our next car. We’ve gotten much more efficient, easier & friendly services at Firestone or Jiffy Lube.

We just purchased a new car at AutoNation Southwest, and I must admit it was an extremely easy experience. James took really good care of us, from the initial test drive to the final delivery. His expertise and years of experience show in his professionalism and attention. We would certainly recommend this dealership and this salesperson. Also a plus, the car was immaculately prepped for delivery. It was nice to drive off in a sparkling new car.

Aydin is the BEST salesman! (and anyone who knows me, knows I do not like salesman) We enjoyed how helpful he was as I was picking out jeeps to look at, I feel he went above and beyond his ‘duty’ to assure I was getting what I wanted!
Aydin is not only friendly, he is very personable. I feel like he really got to know us, he shared a touch about his home life which was nice to hear, I truly recommend this dealership and HIGHLY HIGHLY recommend Aydin!

Bought a new RAM 2500 from Jeff Ridgely at Autonation Southwest in March 2015. They had the truck I wanted at the best price in Denver. My son had a hockey tournament that weekend so we were pressed for time. Their sales manager, their finance team and of course Jeff himself went out of their way to speed up the process so we wouldn’t miss a minute of his time on the ice.
Everyone was friendly, there was no pressure, and they gave us a great rate and a very fair price on our trade. I’d shop with them again in a heartbeat.

We had been looking for a few months for a replacement vehicle for the wife. Looked at 4 brands, and eventually settled on the Dodge Durango V6 Citadel. As we had a bad experience at one Dodge dealer (where we had bought my Ram 1500), and an even more ridiculous and horrific experience at another dealer, we were loathe to do business with another Dodge dealership.
What a pleasure it turned out to be dealing with John Cumings at this dealership. He went out of his way, before, during and after the sale (unheard of!) to make sure we were 100% happy with our purchase. John kept us informed with the progress of the Durango (as we had ordered it specially), explained everything about the vehicle to the wife, and even after the sale helped us with scheduling service, detailing and other items. When it comes time to buy another vehicle (and it will be a while after buying a Durango Citadel and Ram 1500 Laramie), we will go right back to John Cumings at AutoNation Chrysler Dodge Jeep Ram Southwest.

We purchased our first Jeep through Mark Griffith 2 month ago. he was exceptional and never pressured us. Any questions we had, if he was unsure or didn’t know he brought someone over to us to answer all of our questions.
Well. we decided it was time to buy another Jeep, so back we went and again dealt with Mark Griffith. Again very professional and courteous with us.
We had a couple of issues with the first Jeep mostly due to miscommunication, and these have all been dealt with.

This dealer service center is the worst I’ve ever experienced in my whole life. They have forgotten to bolt my seatbelt back in after a repair! Left the oil cap off after an oil change! Knocked my air filter halfway off during that same botched oil change! Damaged my vehicle’s interior multiple times! Left hoses hanging down to get chewed up in the cooling fan! I’ll stop there, but there is more. I called Chrysler to report each and every incident and it’s all documented.
PLEASE GO ANYWHERE BUT HERE FOR YOUR SERVICE WORK.