Tri County Lexus

Watch out for Rae (Ray) Ali. We test drove an IS300 F Sport and the guy that came with us hit the passenger door against the railing so hard that it left an obvious ding/​scratch on the door. We politely refused to buy the car for the price he gave due to the damage. We noticed another big scratch on the other side. He became upset and yelled «Thanks for wasting my time» on our way out. Extremely RUDE and UNPROFESSIONAL. People here are extremely shady. Went straight to Englewood and it was a completely different experience — they stayed late just for me and answered all my questions — I ended up closing a deal with them. Avoid Tri County At ALL COSTS! Now after reading the comments here I dodged a bullet!

what a horrible experience with this dealership. They advertise a car i was interested in and i went up and test drove it, next business day they called and i said yes i wanted it. later that night i got a call from a Syed who was talking so inappropriately that i was stunned. told me i could not get the car at the price they advertised and i would have to pay way more because they would lose money. They wanted an extra 700 if i didnt finance through then and another 1495 to certify it? He had the nerve to babble on at almost 10 at night none of which made any sense. i told them to call me in the morning and never did. Horrible isnt the word. more like bait and switch and try to take advantage of a woman. Throughout the call called me honey? Hey dealership how are you in business with the bait and switch shit your pulling to your customers! and then try to get me to pay 700 more not to finance and then another 1495 for certify and 695 for dealer fees! Thats called ripping customer off shame. Do not buy there or go there ever!

Worst Lexus dealership ever. Raed Ali was extremely rude and unprofessional. Went there to enquire about leasing new RX and this guy came up with the random very high number and was very rude when asked about details. Totally untrustworthy and unprofessional. If you have to go to this dealership for any reason make sure ask for some other sales person. I wish i could give zero star.

RIP OFF ARTISTS! BEWARE of this place… THE $ 1600 Prep fees were just the start. Then the financial guy Jamaal casually added $ 2000 to the bill while saying HE got the interest rate down. He kept saying the rate was 8.9% when it was actually 6. I was there with a friend and she just couldn’t walk away from the car she wanted but I would have. I would never do business with them. Everyone’s a Mark

I really wanted to like Tri-​county Lexus, but I cannot tolerate their BS. It’s been a love hate relationship. You will find very few if any, good representatives here. The rest are just plain liars. No communication exist between the different departments. These charlatans do not care about the customer. They just want that MONEY. My particular issue is something that needed to be done to my Lexus GS. A simple map update. The wife was told it was done. I come to find out it was not. I took a before pic since I had the feeling this was going to happen. I love the Lexus brand, but service at this facility is just a joke. My next car WILL NOT be a Lexus. I get better service and prices for my other vehicles.

They don’t care unless you are in front of them with cash. The guy didn’t even bother answering my questions. Said he will call in ten minutes. Nothing yet.

I went into the dealership to purchase a car I saw listed online. They called back and went over all the details about the car and made an appointment (This is the physical customer experience) I walked around the cars I inquired about online (
) 2011 Lexus IS. The sales rep (another physical customer experience) told me about the price and added a «Prep Fee» of $ 1900. This fee is not included on the listed price and the sales rep said «it’s only a few dollars financed over 4 years.»
So if Unilocal removes this review. That’s fine. I will post a copy of the «Physical» paper with the numbers on it.
So Unilocal removed my last review because the dealership claimed it was not helpful because it did not describe the customer experience. Hmm… so my review was one the experience I had at the dealership and listed the prices I was given at the dealership. The terms that were given to me at the dealership. So, I’m hard pressed to understand why the review was deleted. Simple the dealership pays advertising cost to Unilocal and in return Unilocal removes reviews. I posted this review on my social media anyways.

I hardly do any reviews but would like to comment on my experience at the dealership, I do buy car every 2 years and I deal with different type of dealers but this particular one is one of the worse, they completely misrepresented the car they have, car was advertised as certified but than they told me that it could be certified for additional 3 thousand dollars, the add additional few thousand dollars for non existed services (inspection fee for example and ets), when I did check their advertisement again in Edmunds. Com all the above was not included and they represented as a transparent dealership, therefore to avoid hassle and being screwed stay away from this dealership

No star should be an option for a company
Like Tri County Lexus. New car manager
Ted Renka is still cheating customers out of the
Promised deal that he made with them. There are many other car dealers in the area. Drive as fast as you can to any of them, hopefully the are more honorable than Ted Renka.

Never before have I been compelled to write a review but after having the worst experience from this car dealership, it is my hope to inform others to steer clear away from this one. I wish I read reviews before wasting my time. Their prices advertised are a hoax. When you get there they tack on so many additional fees and the last straw for me was when I was told if I didn’t finance from them I’d be charged an additional $ 700.00. They say the cars are certified but if you want that it’s an additional 2k. The only thing certified at this dealership are the card carrying Charlatans that work there. I give this establishment NO stars if I could !

I’m also getting a lot of spam adds from them now. I would suggest not even going to their website. I forgot to mention one car had a cracked windshield and they didn’t want to fix it. They wanted to sell a certified Lexus with a cracked windshield.

Read the reviews and listen, stay away from this dealer!!!
I came for a L-​certified Lexus RX350 and it turns out it does not have any guarantee. Perhaps I misread this on the website or it was my mistake for not asking anyone over the phone or the internet before driving 1 hour to the place to see a vehicle that was just inspected (L-​Cerified) and is misleading you to believe it is an L-​Certified vehicle which IMPLIES some type of a warranty. Also, when you come in, no one seems to want to speak to you (same as other reviews), although they are not with a customer. How do you sell cars without talking to the walk-​in customer?
In any case, after agreeing to a price (same issue as other reviews high DEALER fees: $ 700 if you do not take a bank loan, $ 1,445 for the inspection to call the car L-​Certified and no warranty) I changed my mind and decided to go to ANOTHER LEXUS dealer in Brooklyn. Unfortunately, I made the mistake to tell the salesman (Chris) that I was considering that other Lexus dealership as an alternative. While I was at the Brooklyn Bay Ridge Lexus Dealer, JONATHAN (not sure who is this?) from the TRI COUNTY LEXUS DEALER calls BAYRIDGE LEXUS DEALER to ask to purchase the SAME car I was considering. The salesman that was taking care of me took the call and SAW that the call was from TRI COUNTY Lexus Dealer and told them that he has a customer considering the vehicle. This JONATHAN insisted that just to tell them the PRICE and they will come with a CHECK and buy it. My salesman considered this a bad business practice and told him no.
I am not SURE what TRI COUNTY LEXUS was looking to do. BUY the car I wanted and call ME to sell it to me for a HIGHER price or RUIN my option to BUY a better car at another DEALER so I will return to THEM.
JUST AVOID THIS DEALER!!!

Really one of the worst dealers considering it’s a Lexus brand. Lexus should revoke their franchise. I know the bar is low for any car dealer. That is expected. I was just surprised. I’m not writing a long review and all I want to say is that they will add insurance, VIN etching, and warranty without your knowledge and without even asking you. Look out for that.

Unsure if I can give 0 stars. They sold me a lemon. Engine that does not work for used car. I trusted the Lexus brand that failed me. I expected and was willing to pay more because I purchased at Lexus dealership. Stay away from this dealership. I expected unknown used car dealer to sell me a lemon but not Lexus

THE WORSTTT!!! I have never met such rude salesmen and just awful people all around in the place. They looked down upon me as if I don’t look like I can afford a car. I’m an extremely serious buyer and I was willing to buy 5 cars NEW. They were so rude and not polite at all! They had no interest in selling. Salesman naturally have the polite and selling personality. but they basically didn’t care ! Lost such great customers! I will tell each family member and friend never to go here! DONT EVER GO HERE! I bought my cars elsewhere

The sales people are liars and management condones it. The staff is unprofessional and ignorant. I’ve bought 20 cars from dozens of dealerships and they were by far the worst. Do not shop here.

I really didn’t think it was necessary to even write this review at first because I know it’s a typical car dealership and you shouldn’t even expect any sort of good customer service at any dealer but I think this might be the worst I’ve dealt with so far. I’m giving them 1 star because I really do love my car but that’s it.
It all started a few days after I brought my car home, I woke up with a flat tire. I put air in it and brought it to my regular mechanic and he said to bring it to the dealer because there was something wrong with the tire and it wasn’t flat from hitting a curb/​pot hole or a nail in the tire. Bring it to the dealer they tell me that the tire isn’t covered even though I had just brought the car home a few days earlier and it was gonna be at least $ 300 to replace the tire. I ended up bringing it to my regular mechanic and he did it for a fair price.
About a week later I get a voicemail saying that my plates are ready to be picked up. I go 2 days later to get them. The receptionist tells me they don’t have my plates and starts questioning when I got a call saying that they were ready. She calls my salesman over, turns out he had the plates, whatever, he sends me over to service.
I get to service, the guy tells me they’ll put the plates on and let me know when it’s ready. I sat in the lounge waiting for them to put plates on and I assumed they were washing my car. After an hour I got up and went outside to look for the guy and there’s my car, Just sitting in the parking lot with the plates on running. Who knows how long it was sitting there considering no one came to tell me my car was ready. It could of been there for the entire hour I was waiting.
After this experience it’s so clear that there is no professionalism in this dealership and the customer service is atrocious. You’d think that all the money Lexus customers are spending on their cars they would be treated right. I will absolutely not do business with this dealership again I’d rather drive out of my way to Englewood Lexus for my next car.

Nothing but games with these clowns, I was ready to buy a vehicle they had up until they started with the, «oh, and are you aware of our fees?» bullsh*t. They tried to tack on a $ 399 doc fee (totally unecessary, but at least that was somewhat expected), a $ 1079 for Certification (I’ve NEVER been quoted a cost to ME to buy a «Certified Pre-​Owned car»), and another $ 1000+ because I had never bought a car from them before?!? Now, I’ve dealt with my share of shady, scumbag car dealerships in my lifetime but that is the most outrageous fee that I’ve ever heard of… I didn’t even let them get any further as the stupid employee I was talking to was ready to launch into what inevitably would have been even more add on nonsense.
I would NEVER buy a car from these crooks, they are a total bait & switch operation, and are a shining example of why people HATE car dealerships. Lexus should be embarrassed to have their name associated with this sorry excuse for a dealership.

I am utterly baffled, but here’s some good advice: do NOT NOT NOT drop off your Lexus for service here. Mine was in for some repairs, they crashed it (yes, the front was dented and scratched) and while they «generously» repaired their messup at no charge by giving me a new front bumper (and gave me a loaner to drive), they scratched my car A SECOND TIME elsewhere while making that repair! I gave it back for them to fix, and UNBELIEVABLY, they scratched it A THIRD TIME — on the new front bumper they just put on!!! I am baffled!!! at how they treat people’s cars! I didn’t give it back a fourth time because I know it’ll get a worse scratch elsewhere, so I’m going to pay probably hundreds to get it fixed elsewhere. Un-​freaking-​believable!!!
They must have some employees who are really careless and/​or angry.

Excellent shopping experience!!!
Highly recommend Jean as the sales person. He did not play games and was very fair! I have bought numerous cars in my life and this was the smoothest and easiest. Thanks for the wonderful Lexus!!!