Brakes Plus – Little Elm

Honest, professional and customer focused service. I can’t say enough good things about my experience here. I went in because I thought I need new brakes because I felt a slight grinding sensation when I tapped on the brakes. Not wanting to wait til I heard screeching or felt a stronger grind causing serious damage and potentially costing more, I went in. They checked my car and determined that I still had about 50% of my pads left. The likely culprit was a small rock that got lodged in there and caused that sensation I was feeling. No charge for them to check! Wow, this is a business with integrity. I thought that those were extinct. They have earned my trust and respect. I will take my car there from now on and have confidence that I won’t be taken advantage of. This is especially important to me as a female with very little car knowledge. Thank you Brakes Plus!

Randy, Sean and Blair at this location were awesome. Straight-​forward and honest. Quality work at a fair price. They’ll continue to receive my business and I’d recommend them to all in the area.

A very nice and professional place. Their general manager Sean provides a great amount of customer service.

I brought in my collector vehicle for a new clutch. Cost half as much as any repair place I had called in the area and the service was great. Being a very old car, I had some brake problems that were tough to diagnose. Dave finally found a solution and got my car repaired all at a very reasonable price.
These guys get all my service needs from now on.

They had my car for 8 hours today just for and engine light check and to replace a light bulb and i was told it would only take 1 – 2 hours. They totally forgot about my car and NEVER replaced the light bulb. When I asked the Service Manager about my light bulb he just said sorry. the correct response is let me change it now at no charge.

Took my 2006 Honda Pilot for AC repair. They gave me a quote for $ 1900 to repair my AC. I took the car for a 2^nd estimate in Irving and mechanic repaired it for $ 200. It was just electrical nothing wrong with AC compressor or leaks. These guys are extreme rookies stay away unless you have deep pockets.

Ask For The New Manager Mike!
I was also a very disappointed customer 5 months ago at this location. After paying $ 800 for new brakes only for my «brake» light to still be on. Called numerous times and they tried convincing me nothing was wrong. Well, it’s time for an inspection and the brake light is failing me.
I once again returned today to this same location and was ready for a battle! The new manager Mike told me they didn’t replace my back sensor my previous visit, apologized and replaced it for FREE!!!
My 1^st experience would of been 1 star, but this guy made up for their prior poor performance. I walked out with my car fixed and didn’t pay a dollar– no up selling or trying to convince me I need any extras. Thankfully their cleaning house and I hope they keep up this customer service!

This is the absolute worst piece of trash waste of time ever. Nothing but a bunch of crooks. Avoid this place at all costs. DO NOT DO BUSINESS with them.

I am not a mechanic or an expert in automotive… just an ordinary customer. I have been to this location two times. Once for new brakes and this month for struts/​shocks on my 2004 car. I thought the prices were fair and waited both times for specials/​coupons. (I checked prices at two other places as well. The dealership was outlandish.) At the recent visit, I thought it was time for an oil change, had a coupon for one, and asked them to do it at the same time as the more major work. After checking my oil, I was told I didn’t need an oil change yet. How many places would actually tell you that? Usually it’s the other way around, and the customer is told unneeded services should be performed. A few days after my visit I received a phone call from Brakes Plus customer service inquiring about my satisfaction with the service.

As an update, they have yet to take care of this issue. I have even complained to the Better Business Bureau. By the way, my complaint has been acknowledged (but disregarded) but not only the Little Elm location, but by the Brakes Plus corporation. So this situation could occur at any Brakes Plus, and you would possibly be screwed as well.