Dillard’s

FIVE STAR SERVICE!
Customer service was great today as the sales person not only escorted me to specific areas but also helped me to search among various selections for a specific item. I really appreciated her assistance although I did not find what I wanted.
I really need Dillard’s to start consolidating items in one section instead of requiring customers to go from collection to collection looking for a particular item. Why can’t the casual and career dresses be placed in one section, the same for outerwear, etc. Looking through all of the different collections can be exhausting!
Also, if they are going to continue with the elevated prices, they will need to start using quality materials instead of acrylic and polyester. I don’t mind paying more, but I won’t compromise on quality.

I shop… a lot. I’m a partner of a marketing/​consulting firm, so I constantly find myself in malls, probably 2 – 3 times a week. It’s so easy to write about bad experiences and overlook the exceptional ones, but the service I just received was so good that I felt obliged to find a bench after leaving Dillard’s to write this review.
I shop everywhere and often times its in the stores more known for customer service — Nordstrom, Saks, Neiman, etc. the service I just received at Dillard’s was better than those.
I spent more than an hour in Dillard’s, with Cheryl helping me. I have a huskier build, so my sizing is tough. Cheryl checked in store and online for several styles I liked. Though we were unsuccessful, Cheryl never batted an eye. I ended up spending a measly $ 13 on a clearance belt, but the customer service I received was as if I just bought one of every item in the Hugo Boss section.
Though I rarely stop at Stonecrest (my house is in Decatur, my office is in Buckhead), I will come more because of the service Cheryl provided. If Dillard’s corporate is reading this, promote her! Her customer service was spot on and she would make an excellent customer service trainer or consultant to other employees.
A+. Definitely a pleasant surprise on a lazy Saturday afternoon.