AutoNation Honda Thornton Road

Exactly they deserve 0stars… Sucky ass place… Don’t even think about coming to this place… Keep your money and go

I purchased my car here on recommendation from my friend who also purchased a CR-​V here. Well, that process didn’t go so smoothly for her as it did for me. I ended up having to file a complaint with corporate who then have me a gift certificate to use.
I do go get my car serviced regularly here since I pre-​purchased my service at the point of sale. It seems that the service managers change pretty often. It feels like as soon as I get someone good, they leave. *sigh* You can request a service manager if you like someone n particular. I am sure, as a dealer, they are higher in cost, but I do feel like my car is in good hands. I did get my tires replaced elsewhere as it was much cheaper at Kaufman and Discount Tire. If your service is expected to last for a long time, they will set you up with a rental. However, you may have to wait to get said rental and it may not be worth the trouble. Just depends on how long the wait for your car is going to be. They have free wi-​fi and a TV, so you can work or be entertained if you choose to wait there for your car.

I’m almost 110%sure that everyone who works here hates their job. Unprofessional and not helpful at all. Give you looks like you’re bothering them. Came in to get an appointment and the only helpful person was Patrick. Came back the next day just to get a key made for a recently purchased Honda Pilot. 3 hours of waiting WITH an appointment for a key!

Recently purchased a new Honda from this dealership. Had a great experience with eCommerce Sales Professional Marion Yoder. Delivery of vehicle was smooth. Spent less than an hour and a half at the dealership for paperwork and pick up. Contacted a few days after the sale to see how how everything was going. I highly recommend them!

Took three trips to figure out exactly what was wrong with my car.

I am not sure where to start, I don’t usually do reviews but I feel I must this time. We had already shopped and found the car, Honda Fit, that we were looking for as well as the package we wanted, As I searched the Atlanta area for the particular car I became frustrated with some of the tactics of the dealers around the area. By some stroke of luck I ended up calling AutoNation Honda Thornton Road and spoke with Jena, what a great stroke of luck. Jena was a no-​nonsense person with a warm personality. She knew that I was aware of the car and that we knew what we wanted. Jena got the price right and we were on the way. The time spent during the purchase was great and there was no high pressure to do add-​ons. Thanks so much for a great experience!!!

I implore you to read this article if you’re thinking of purchasing a vehicle from AutoNation/​/​Thornton road! I went in today to purchase a vehicle that is listed on their website as $ 14,888. I get there and they try to add additional document and dealer fees (not the AVT). When I brought it to salesman Donald Smith’s attention that he was engaging in an illegal practice, he proceeds to tell me that they only had one at that price and they sold it to the day prior. This is also illegal advertising!!! Per the state of Georgia’s website, they must have enough on stock to meet consumer demand or label the advertisement as «quantities limited». DO NOT LET THIS DEALERSHIP TAKE ADVANTAGE OF YOU!!! If you’ve bought a car there and DID pay these fees, go to them and ask for them back! I also encourage you to file deceptive business practice and fraudulent advertising claims against them with the Governor’s Office of Consumer affairs as well as the BBB, also notify the media outlets and review on Goggle, Unilocal,etc like I have!

Best car buying experience I’ve experienced! Very grateful!

By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two.
Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don’t even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there.
Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said «your dropping it off right?» I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. The worst part of this whole process was that they did not even fix what I came in for and told me that there was no warranty on the power steering pump. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON’T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON’T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS!

The General Manager Lynn Freeman contacted me today. To be honest, this call was completely useless. He offered no valid solutions, told me the sales associate I worked with would not be fired (but would be disciplined… whatever that means), and wished me luck finding a car. This company has discriminated against me in more ways than one and has blantaly insulted me. I would NOT encourage ANYONE to do business with them EVER!!! RUN FAR FAR FARRRRR AWAY!

I dropped my car off to have the brakes repaired. I told the service advisor that I heard a sound coming from the front brakes.
The service advisor called me and stated that my front brakes were fine. His exact words were my front brakes were new. He stated that my back brakes were worn out and were causing the problem. He completed the job. I paid for the repair.
I pick my car up. I hear the same sound still coming from my brakes. I brought my car back. The Svc dept stated that the front brakes didn’t have Honda pads on them. THey said, this is why the brakes were making a sound. I explained to him that previously I was told the front brakes were fine and the back brakes were the problem. They replaced front pads/​rotors. I paid for the svc.
I picked my car up and the same sound is Still coming from my brakes. I spoke to the service mgr. I brought the car back. They repaired it again, this time they stated it was a problem with the rotors (which they supposedly fixed on the second visit)
Unless you like bringing your car to a place 3 times (and paying lots of money) to get the same problem repaired, this is NOT the place for you.

I just recently moved to Atlanta for graduate school. I was not aware how necessary it is to have a car in this city. I called around to different Honda dealerships in town to find a good deal. It was frustrating because no one was answering my questions or giving me what I wanted. Then I called Honda on Thornton Road. I got connected to a sale mans named Ron Shirley. He was informative, answered all my questions, and gave me great options. When I arrived there, he was so sweet and helpful. He helped me find the car that I wanted and a great leasing deal. While I was waiting to sign all my paperwork, the staff was so accommodating and friendly. Even a month later when I was having some trouble getting my license plates before my temporary license expired, Ron and the staff went above and beyond to make sure the DMV had them. I had a great experience and I am proud owner of a Honda Civic LX 2014.

A good dealership and got a great deal on a 2014 Honda Accord Sport. Steve Shaddix, Ron and Rod Tolbert are great to work with. The Sales Manager was annoying through his constant, and somewhat offensive, unnecessary jokes.

I just bought a 2014 Honda Civic EX and I couldn’t be more happier for my second car purchase. I requested a quote online and was assigned to this awesome sale person, Jena Buie. I was nervous as ever, as I came to the dealership only with my little sister. Jena showed me a car, and she explained why Honda was a great choice — I wasn’t pressured not one bit. Although at that point, I was still indecisive, I asked her to run my credit. She explained my chances of being approved. Two days later, I emailed her with a price, and she responded immediately with an AWESOME offer, I couldn’t resist. She is one of the nicest people you would ever want to meet. She made me feel relaxed and at home — she even kept my 5 years old niece entertained. I spent a lot of time researching vehicles I had narrowed it down to three makes, Jena was the only one who gave me an out the door price over the internet. everyone else want me to come in. Jena has made this one of the memorable and pleasant event of my life. If you are looking for a new Honda I suggest going to Autonation Honda and talk to Jena you will not be disappointed… Also, Chris is awesome. He worked with me even and didn’t make me wait even though I had trouble getting the fraud alert off of my account. Thank you Autonation Honda, you all are the BEST rate you all 10!

As soon as I pulled in the lot I got the jitters. I literally did not want to get out but it was too late a salesman had already made his way over. Oh the pressure!
I mean yes, I’d been looking for a new car for the past year but I just didn’t want the whole car buying experience and as luck would have it, I didn’t get it at AutoNation Honda. What I received was a calm approach to salesmanship. Options were provided but no pressure. And it didnt hut that I saw the prettiest Honda Accord Coupe ever.
Once I set my mind on that vehicle. David, my salesmen made sure I had it. Not only did I get a good deal on the vehicle but some sound advice on paying it off early. And did I mention 0.3% financing? I love when being responsible in life pays off.
At the end of the day. I got a brand new car with 12 miles, 8 miles under my requirement mind you and a loaded beauty at a good deal.
I’m completely satisfied and hope the experience is just as good in the service center.

My husband and I looked at three different dealerships, including this location, to search our options. I had always been a «Honda» person, but was open to looking at other makers (we are expecting our first child in a couple of months and needed a bigger, safer car!). Out of the other car makers/​dealerships, AutoNation Honda was the most competent, knowledgeable and friendliest. At CarMax, we were told there was a huge wait list (there were NO customers to be seen) and one of the employees was looking at us up and down, as if we looked like unsuitable customers. At VW, the salesperson (bless his heart) was only on his 2^nd day and didn’t know much about the cars. His mentor never came out to introduce herself, and another, more experienced salesperson came out to give us his pitch. But at Autonation Honda, Andre was very attentive, competent, knowledgeable, honest, straightforward and sincerely wanted us to be completely satisfied with our decision.
I have gone to this location to get my Honda Fit serviced in the past and I loved that their waiting room was clean, nice, with a tv, free wi-​fi and even a laptop station. They always seemed organized and friendly, even if they got super busy. Once, when they had to work on my car for a long period of time, they lent me a rental car to get my errands done while I waited. So when we came here to make our purchase, I was not surprised with our pleasant and satisfying experience.
When my husband and I finally did make our purchase of a used 2011 fully loaded CRV with LOW miles and a great price (and APR!), Andre gave us some brand new accessories that go with the car and management threw in a few service perks as well (and that was after our agreement, so it was a nice surprise they threw in!). They even followed up with us to make sure we were 100% satisfied with the car. It’s been a week and we are still on the tank of fuel Andre put in there when we drove off the lot. We love our car, and felt it was a great investment for toting our little family around. I would recommend this location to anyone.

Just wanted to update this reviews after the manager called to «straighten me out»
same as I thought– they are not responsible.
if you use this service dept, just know that you’re wasting your time and money.

After dealing with a very dishonest salesperson at Honda Carland North, I called Team Honda on Thornton Road and spoke with the internet sales person, Gena Buie. She stated that she would be glad to honor Honda Carland North’s best price. She let me speak with her Car Sales manager and I explained that I had been researching the Honda EX-​L for a few weeks and wanted to make a purchase before close of business on Monday so that I could get the 1.9% financing and the 500.00 rebate. I also explained that I felt the general manager and salesperson at Honda Carland North had been deceptive.
The general manager at Team Honda apologized for my previous poor car sales experience and he told me that he would remain open until I got there. He said he would sell me the car I wanted at the advertised price. He explained that the car he had in stock had several other options, but he would match Honda Carland North’s original out the door price! When I arrived at Team Honda, Gina greeted us at the door. The car was detailed and waiting. We completed the sales paperwork exactly as promised. After the car had been purchased and the dealership closed, Gina remained and spent an hour reviewing the features on the car and the benefits of purchasing from Team Honda. It is very important to note that the car was sold and the manager and salesperson could have left anytime after I signed the contract, but they didn’t.
TEAM HONDA HAD THE VEHICLE IN STOCK AND HONORED THEIR INTERNET PRICING
TEAM HONDA WAS COURTEOUS AND WENT BEYOND EXPECTATIONS

My partner went in yesterday to TEST DRIVE several models. He bought his Civic there 10 years ago. We go in and tell them we want to drive CR-​V, Civic and Fit. This guy, whose name I blocked out, wanted us to commit to buying before we test drove. I told him this was ridiculous that we are still in the test phase. He said…“Well, we don’t want to waste our time if you aren’t committed to buying.” I gave him a loud piece of my mind and we walked out. STAY AWAY! This dealership is owned by Autonation, the largest in the world. I am in process of writing them about this too. I mean he was so offensive. We were in shock when we left. Never again!

We went to Team Honda to buy our Red 2012 Fit from Sig Cohen.
Sig was upfront on pricing, what he had in stock, and all fees. This meant the world to me, as I was working 12 hour days and had one day off per week at the time.
He even researched colors available and got the Milano Red my wife wanted from another location.
When we arrived, our new car was waiting, clean and fueled up for us.
Sig made the whole experience fun — time went by quickly as he went over all the information. He introduced us to the service manager and took us around the dealership.
With the internet so much a part of our lives it seems ridiculous to have to go back to the same dealer 3 or 4 times, to wait for hours on non-​existent deals.
We had previously visited Nalley Honda and were being strung along for about two weeks.
Thanks Sig and Team Honda for your UPFRONT honesty and timely business practice.