The UPS Store

Great service, nice setting.
I used the Lisle UPS store for a couple of jobs — faxing and shipping — and appreciated their top notch customer service. The store is clean with friendly music and super super helpful and chipper staff.
I probably would have taken them for granted had I not also used the services of Fedex in Naperville on Ogden, which I had to use for late-​night scanning. Completely depressing, the staff there are not hyped, which I consider an offshoot from the owner/​management. The drab drabbiness at Fedex must be affecting how long it takes to get stuff done/​purchased, and to get out the door. Not the case with the Lisle UPS.
I even brought in a very hard to fit item to ship out. It didn’t fit any standard box, so it cost more. The staff there — Julie (maybe?) — found a couple of ways to break down the cost. No pressure to go with them after the quote, which I found so refreshing. Yes, it cost $ 5 to fax a page. But I didn’t have a fax machine. But the other services and prices were competitive for my situation.

I really enjoy this UPS store. This is the first one I went to, and now it’s the only one I will go to. I haven’t had a need to use their printing services yet, but I have used their shipping services. The packages I sent had labels that I printed at home, and they make shipping them so simple! I wasn’t expecting this experience to take less than 5 minutes! I will definitely keep coming back here whenever I have packages I need to ship UPS.

I had yet another excellent experience with my local UPS store. The staff there is so friendly, knowledgeable and helpful that I love going there. This time I went to have some presentations spiral bound, and they did such a great job that it way exceeded my expectations. I highly recommend them, and give them two thumbs way up.

Reading reviews I think they might be good for printing and business services, but they are an absolute joke for shipping.
I had a package I needed to send to my sister in Montana by Christmas. It weighed like 17 pounds. I took it in here, and the next day price was $ 155!!! Two day was like $ 100, and the ground service was like $ 75!!! The woman behind the counter said they could send it USPS, so I had her quote me a price… $ 61!!! Unreal.
I took the package to the Post Office and they sent it via their 2 – 3 day for $ 24. That means that the UPS store is charging me $ 37 for the privilege of dropping my package at the post office. Scammers.
Oh, and while I was there I needed something faxed. Only $ 5 for the first page! Wow, only $ 5 to make a call to an 800#? I could go buy my own freaking fax machine for about $ 30.

I’ve used this store for years for my once a month printing and scanning needs and they’ve always been strong on service and been very economical.
I was overwhelmed, however, last Sunday when they let my son and I in on a day they are normally closed, and the owner and staff were so helpful! My son had an important school project to print and they really saved the day!
Jim, the owner, was very helpful and I’m lucky to have such a great business here in the area to rely on when I need it.
You will be very pleased at all the things they can do – they can even sell your old stuff for you on eBay and hand you the cash! It’s a great local business.

This UPS store is a cut above the other UPS stores in the area because they actually do most of the outsourced printing for many of the other UPS stores. Jim, the owner, is in a networking group with me and I’ve seen the high quality and huge variety of his work many times since he’s been a member. As an online business professional, who does mostly webinars and lots of public speaking, I don’t need a ton of printing done.
However, last week when I needed new business cards, I gave Jim a sample of my existing card. I only had the artwork for one side of the card and my logo. He said his graphics team could recreate the back of the card, trim off the corners so I could have rounded corners (they’re prettier and more distinctive!), and get them to me quickly.
Well, I’ll admit, I dragged my feet on the order. But every time I responded to their emails, the next step was done super fast. I didn’t expect to receive my cards this week, but at the meeting, Jim delivered my cards and they look fantastic!
The print job is as good as any I’ve ever purchased anywhere locally or online — and far superior to the time I needed cards in a hurry long before I knew Jim and had cards done at FedEx Office. What a disaster those were. I was embarrassed to use them and after the event where I needed them, I threw away every last one. Since then I’ve been wary about using a local shipping store for printing. Not anymore!
After this experience I’ll never look for another printer again. Plus, it feels good to support a local business owner, who I personally know, rather than buying cards from some huge entity online where I’m not even a name and they couldn’t give a hoot about me or my order.
Jim’s UPS store (and they own the UPS store in Naperville on 95^th and Rte. 59, too) delivers high quality, fast turnaround times, and at a great (low) price. Plus the service is fantastic.

I can’t say enough good things about this specific UPS Store.
They’re fast, mindful, friendly, organized. Every time I come, they recognize me. They’ve accommodated our business needs and exceeded all expectations.
I’ve been to FedEx and multiple other UPS locations and none compare. I’ve since re-​located and will drive out of the way to continue working with them.
Thanks for being on top of it! You’ve made our shipping life so simple! Great staff great service!