Mr Duct Heating & Air Conditioning

There was no air coming out of my dryer vent so I assumed it was clogged (we had fan motor replaced a few months ago but duct/​vent had never been cleaned). I explained to the dispatcher that my dryer ducting was only about 2 feet long and attached to the exterior wall next to my back door (meaning super easy to clean), she said they only charged flat rate of $ 195 regardless of how long it took (1 hr. or 5 hrs.) Well I didn’t want to haggle because she said they would come out that day. Turns out problem was dryer fan motor (again) and not vents. In fact vents were completely clean and didn’t need any work. So after 10 minutes I was handed a bill for $ 195 even though no service was provided. I wouldn’t have paid it except the technicians were very nice and I didn’t want to get them in trouble. I would have gladly paid $ 50 – 75 for a service call because they did come out, but FULL PRICE for no work is robbery. This place is a rip off and has no concern for their customers. Avoid this company, I’m sure there are many others companies that would appreciate your business.

Should be able to rate ZERO stars. Was a very disappointing experience. Mr. Duct charged me $ 254 for service and 1.5 lbs of Freon, which supposed to have taken care of the AC for this season. Instead we had no relief from the 90 degrees heat wave over the labor day weekend. I called them back the next morning and emailed, expecting a courtesy follow-​up by a tech since we already paid for a service we did not receive. Since they are local to my town expected that I guess. But I was informed that I would have to pay the $ 119 tech visit charge. Wish I could charge my consulting clients for just visiting their offices. Anyway, we have had used others for AC repair before and the experience has never been this disappointing and un-​friendly. Had called Mr Duct as we could not get hold of the other two services we used before fast enough. Will definitely not recommend Mr Duct to anyone.

I had these guys clean the two furnaces at the house, to sum it up they did a wonderful job. There were two techs, one’s name is Roberto and the other was Juan. They were friendly and explain to me the process of duct cleaning and even showed me on video camera before they cleaned and showed me again after they cleaned. My house is 13 years old and never had been cleaned, and they spend about 4 hours on both furnaces. I would definitely recommend them.

We had our ducts cleaned. Natalie was polite and flexible to schedule an appointment on a short notice for weekend cleaning. I am not sure but I think the guy who came along with his partner was Jose’. They did a great job. He showed us the before and after pictures of the ducts and we certainly could see a huge difference. Also he partially closed some vents on our request were we don’t need too much air (to save on electricity and get more air where required the most). After about 2 weeks of getting the ducts cleaned, we still have cleaner air in the house, also they didn’t leave our place dirty. Took off one star because they came later than the arrival time window.

They got us a good deal including complimentary dryer vent cleaning. The guys were friendly and did a very good and thorough job. They even fixed the broken dryer pipe. We now have good air flow from vents that had been «slow» for the last 7 years since we bought this house. A previous duct cleaning in 2010 had failed to help. I must praise «Eddie». His partner was also very nice.

Great job!
If you are looking to have your ducts professionally cleaned, you want to give these guys a look. They have all of the equipment you want to see a company bring out to do the job right.
The guys were professional, knowledgeable and thorough.
I put off duct cleaning for years, because lady time I paid about twice as much to have some schmuck stock s hand held vacuum into my registers. Yikes.
My only disappointment, is that they were unable to hook me up with a new filter for my electrostatic air cleaner. Understandable, since they are a Trane dealer.
I will be calling again!

These guys were worth every penny. Know this, I’m a tough consumer. I called many places and learned a lot before I chose them. And, Mr. Duct charges more than most — but, there is a ABSOLUTE REASON FOR IT. Get this, I had a company come to my home (for about 200 less) 7 years ago and now I know why I paid less and why other companies charge a less. The old company just vacuumed/​sucked up from the trunk line. The old company barely brushed/​pushed from the vents with a manual brush. Mr. Duct did WAAAAAY MORE. They vacuumed from both the supply and return lines. But, they AIR pushed with a whip each and every vent! This is a major difference. (THINK AIR WITH A RUBBER WAND THAT IS TRULY BLOWING AND WHIPPING AROUND KNOCKING THE DUST DOWN TO THE VACUUM) plus the vacuum on the trunk end… you need to do both suck and push from each vent. And, they air line whipped down MANY feet — up to about 20 feet from what I could see. (Not just a few feet to «pretend» they are doing it.) And, they «really» did each vent. I saw them. They also put a sheet of paper on each vent so the suction would be «greater» on the vent they were working on. Makes common sense! No wonder why they cost more, they actually did their job. But wait, theres more. There were two guys — not just one. Big difference right there. They were both working 2 – 3 hours non stop to get this done. Right there was worth the extra money. I was happy to learn I was actually getting what I was paying for. They cut several small holes in my trunk line (don’t worry, each one was plugged up and it does NOT affect the functionality of anything — you actually want them to do this as much as possible — it’s a good thing and takes them time to do) they did this to really whip and clean each of the major arteries of the trunk. Makes sense. If you don’t allow them to do this, you are only hurting yourself cause they won’t reach as much dust. Also, these guys are «actual certified furnace» technicians. Major plus. (ya know, AC guys who are servicemen and trained.) Mario pulled the blower motor out of my furnace and cleaned all the dust out. (regular duct guys can’t operate on your furnace — these guys did and that and it was good having someone look over my furnace and clean it up. It keeps your furnace going strong and that is like saving 100.00 on a yearly service call right there.) And, he dusted the heating elements in the furnace too. That alone took like 20 minutes to take the blower motor completely out and clean up. Again, I saw them do this. I just had my wood floors done so they were pretty dusty. Mario and Jonathan were polite and kind the entire time. No wonder they cost more, they do their job the old fashioned way. They earn it. They checked (at no charge) for me the humidifier pad and we noticed it was brand new — (which wasn’t good because it means it wasn’t being used!!) I then realized I never turned the water drip back on my humidifier line last year when I put my new water heater in. Because of them, my humidifier is functional again. They didn’t have to do that — but, they did as a favor. I like companies like this. I would strongly recommend this company. In sum, I think they like to keep their service guys busy when they aren’t doing repair work — so, they have this business going. I’m sure they make some profit on the air duct work — but, they are smartly «earning» it. They are the real deal !! And, I want you to know I don’t work for this company — I just like being good to those who are good to me. IT’s nice not to get ripped off and get your monies worth. Rocky from Lisle

I interviewed several companies before we made a decision to go with Mr. Duct. I also read every review I could find on them and after much research we chose to go with this company. They exceed our expectations!!! We have a fairly large house with over 60 vents. (many of which we don’t use). Mr Duct was one of the only companies that didn’t charge us by the vent and they were the only ones that offered the video inspection. They were very, very professional, came right on time and explained everything to us along the way. It was extremely cold, but they suggested a method that reduced having our home wide open which made it more bearable. They were also one of the only companies that cleans your furnace as part of the job, and don’t add on for every little thing. One person wrote that they up-​sale but we found that to be far from the truth as well. They are not the cheapest guys but they are worth every penny to have the job done in this manner. Don’t be lured by the low jprice, This is the company you want in your home.

The technicians came over promptly and were efficient. I thought the job was done well and they even figured why some vents were not putting out much heat (found a damper closed).