Embassy Suites Baltimore BWI Airport

I have stayed in Embassy Suites elsewhere, and recognize it as a comfortable, convenient hotel, particularly for business travel. I wouldn’t usually give it a 5-​star rating, because it is what you would expect in a moderately-​priced business-​oriented hotel, and having stayed in very highly regarded hotels throughout the US and other parts of the world, I can be pretty demanding about the level of comfort and service I expect. However, I recently had a truly excellent experience at this hotel that deserves special mention.
My daughter was getting married nearby, so we arranged with the hotel for a bloc of rooms for our guests — approximately 40 rooms for the weekend (we actually came in a few days earlier for pre-​wedding planning). The staff was attentive and helpful throughout our stay and that of our guests, responding to every special request quickly and with good humor — even arranging for us to get room service when we arrived late and after room service would normally be closed.
Moreover, the groom’s family sponsored a rehearsal dinner for approximately 90 people and arranged for it to be catered by the hotel the night before the wedding. The food was excellent and the service as well.
Thus, while the hotel itself would rate a solid 3 – 4 stars, the staff clearly raised it to the exceptional 5-​stars I am giving it.

Possibly the worst run Hilton Property I have ever been to. As a longtime business traveller, I have seen just about every hotel fail possible. But this place is a disaster waiting to happen.
A) Check-​in: drunk guy berating the clerk to give him a new key for the room he is staying in. There is no one assigned to that room, he says it’s an «employee room» he has been staying in for 2 weeks. She calls security, who seem to know him and take him back up to the room to let him in. I figure «downtown Baltimore on a Friday night, people are partying, no biggie». Boy was I wrong.
B) False alarm: again, not a deal breaker. The tiny stairwell we had to walk down? Scary as hell. I thought to myself as we walked back in «hope we don’t have to go down this again». Again, boy was I wrong.
C) The elevators do not work. They are really old and can’t handle more than a few guests at a time without setting off warnings that it’s overloaded. There are 4 small elevators, and that is just not enough for a hotel of this size. We never waited less than 10 – 15 minutes for one, and there were times we just gave up and walked up or down. We were on 11… I can’t imagine what people on the 30+floors do.
D) Checkout times are a joke, because you just can’t get a cart or a elevator. We ended up taking bags and kids down the horrible, filthy and downright scary stairwells. On a Sunday morning, they are filled with garbage and smell. Hope you’re not claustrophobic, and you’re on a low floor.
E) Long, disorganized breakfast lines. Not enough seating, and not enough staff.
F) The bathtub backed up during every shower. Apparently this is the case in many rooms, not just ours.
G) Got our brand new car out of valet, where it had been all weekend. And someone had curbed one of the rims. Badly.
H) I was genuinely afraid on the last morning during checkout. We couldn’t leave because we couldn’t get out. People were getting stuck in the elevators. I started thinking about how bad things could get if there really was a fire.
Get your act together, Hilton. This place doesn’t deserve to be part of your family.

Convenient to BWI but was utterly disgusted by the fact that they let people smoke vaps in the bar area in the middle of their happy hour next to their restaurant! After talking to the front desk manager Jemal, this is allowed in Embassy Suites Hotels. I guess I wont be staying with them again…

This place could be the worst place I’ve stayed in. Not up to par — the rooms are a complete dump.
Let’s start with some observations
–furniture is stained and dirty
–floors are dark, don’t look vacuumed and they actually use the carpet as a baseboard? Umm weird???
–popcorn ceilings? Really???
— horrible décor, yellowing lamp shades
–TV is sooo old and way too small — not even sure if they are HD
–bathroom has a yellowed shower curtain and the fixtures were loose
–the hotel reception served tortilla chips with watery salsa
It’s just unacceptable in my opinion. Embassy Suites used to be a better hotel. Don’t stay here until they renovate.

Stayed here a few times. Great hotel gym and jacuzzi and pool. Stupid state lifeguard rule limits hours to mainly the pm. Usually I always go out to eat. But long drive, a few meetings, hit the gym and just got a bit of late and lazy. I have a fantastic room (better then normal corner suite. Almost can’t find the bedroom ;-) cooling system is a little weak but the place is clean clean clean. Ripped curtain with a safety pun a little weird. Reason for the post is I ate in their restaurant and went a little pescetarian off my diet. A nice altantic salmon number with spinach and potatoes. Basic, but suprisingly very tasty and we’ll cooked. We done and a a great experience!!!

Not the greatest hotel! The phone in the room doesn’t work so I can’t call for a morning wake up. I went and talked to them three hours ago, still no engineer after I did a follow up. The lady in the front desk has a really heavy accent and its impossible to discern what she’s saying. The last thing, the password they give you for wifi can only be used in one device. Who uses just one device? Oh also, my room has hair in the bathroom, dirty rag in the bedroom, and dusty everything else

The room was okay besides the fact that there were multiple red stains scattered throughout the floor. The bathroom doors knob was broken when we arrived, it was ignored until the door got locked from the outside. We werent able to get inside, we called down to the front desk for someone to fix it and no one came within the first hour we had a room with a few younger kids inside so imagine the pain they were going through having to hold their bladder. Called down a second time and a guy named Brandon working at the front desk began getting smart with my grandmother, when all she asked was if they were still sending anyone to fix the issue. A woman with a cane should not have to travel from the third floor down to the lobby just to use the bathroom, its a hotel you should be able to use the bathroom in private. The THIRD time we called they finally sent someone up to open the door, and the guy knew exactly what to do so that tells me they had the issue before. Why not fix it??? I also happened to walk past the front desk to hear the same exact Brandon guy talking about us loudly, specifying our room and all while he discussed us with coworkers. I think it was very rude, all they had to do was their job in the first place. The breakfast buffet was the only good thing about it, i’ll never be staying here again.

The hotel shuttle picked me up from the airport and the driver was really friendly and pleasant to talk to. Check in was seamless and got my room key right away. Free drinks during happy hour and breakfast in the morning. The room was clean like any other embassy suites I have stayed in; however, this particular embassy suites was smaller compare to other hotels. I did get a good night sleep and they honored govt per diem.

What I loved: Breakfast, manager happy hour (Free drinks), room was large, comfortable, and clean, great shuttle service to BWI.
Didn’t like: We had to ask for a blanket for the pull out sofa bed, only 3 towels for shower, had to ask for a fourth, half roll of toilet paper had to ask for a second, WiFi was slow. Bar is in the center of the hotel, the night we stayed there was a large wedding party that was very loud and woke me up.
I would stay again.

Breakfast is amazing and shuttle drivers are very helpful. But for the price choose a different location. I’ve stayed here twice (the second time at the request of the mgr to make up for my first stay) and it is the loudest hotel! People are always screaming in the halls! I’ve never seen a hotel where this is constant! The rooms are big but in dire need of a facelift. Housekeeping is mediocre at best– some days you get stuff some days you don’t.

The rooms are a bit dated, but clean. The staff is first rate. I stayed a couple of days earlier this week. I received extra assistance from the front desk clerk, van driver and maintenance staff. They were very friendly and made every effort to make sure I received excellent service. The hotel is very close to BWI so it makes getting to the airport easy and they have a shuttle service.

I travel frequently and have always loved staying at the Embassy suites. However, this location was «Horrible» !!
First … The bathrooms weren’t cleaned. There was a soap stains in the tub… Did I mention urine stains on the toilet?
2^nd. The sheets had red stains in it. Bed covers had stains in it.
Carpet had stains in it (frightened by the thought of what it could be possibly!)
Room had a pungent smell…
If I didn’t have a flight early the next day at 6 am I would of left!
Instead of paying almost $ 200. A night. I would of probably been better off staying at a Quality Inn or Motel 8. At LEAST I would/​get exactly what I paid for. I will NEVER go to this location again…
I fortunate that I didn’t wake up with bed bugs… Thanks for that I guess
forgot — I had a half opened shampoo bottle and conditioner in my room… Go figure.
They were trying to ensure that they don’t waste anything. sMH!

Nice hotel. Pretty loud though. Happened to come during a family reunion so that’s probably why. The breakfast is probably the best I’ve had at any Embassy. They even serve turkey sausage. A nice alternative for those who do not eat pork. Hotel pool doesn’t open until 3pm so that was a bummer for the kids who wake up wanting to go swimming every morning. There is no lock on the bathroom door or the bedroom door. I’ve never heard of that before. But overall nice clean hotel.

I haven’t stayed at a hotel as bad as this one. They serve up plenty of attitude and wtf. The restaurant in the hotel is only open occasionally. They don’t answer the phones, so make sure you don’t need anything. The red roof inn is a better place stay… book a room there and save yourself a lot of money.

I travel to Baltimore once or twice per year for meetings at this Embassy Suites. I have always been very happy with my accommodations. The rooms are well maintained, comfortable and quiet. Since I am by myself, I have lots of room to spread out and work. The meeting rooms fit our needs well but our groups are fairly small. I really like the breakfasts. The omelets are great. The staff has always been courteous and helpful. The shuttle service has been very responsive in providing transportation to our group to local restaurants for dinner. We have had lunches catered there for the group and the quality of the food has been very good for a catered meal. On the downside, the drinks at the manager’s reception are weak, the snacks are not great, and they seem to have a difficult time keeping enough chips available to supply the demand. All in all though, I like staying there.

Checked in last night & was tired. But this morning, there was no shampoo bottle in my room, no laundry ticket with my laundry bag and a sock found behind the curtain. I have been traveling for a week in 3 hotels so far. At the Embassy for a few more days. Hopefully it gets better.

Clean and roomy room, comfy bed, clean shower, included happy hour, made to order included breakfast. Service was top notch!

I travel throughout the country for work about once a month and The Embassy is my company’s choice of Hotel in most regions. Wonderful service in Baltimore and Catalyst Career Group greatly appreciates the wonderful service.

Nice, quiet room. Love the breakfast here. Our omelette chef walked around to each table to make sure everything was okay with our meal. Very friendly staff. Wish they offered free wifi to all their guests.

This enormous hotel has good rooms, free drinks in the evening, great free breakfast and usually a fair rate. Honest, free beer during happy hour. But wi-​fi is expensive.
I’ve spent quite a few nights here while visiting the local military — industrial complex. Every time the nightly government rate exactly matched the current per diem, what a coincidence :)
This is a large hotel, seven floors of rooms around an eight-​story atrium with the restaurant and bar. My suite had a sitting area with a couch and TV, a fairly standard bathroom, and another room with the bed and another TV. Also a refrigerator, sink and microwave. And an unfortunate mildew problem in one corner. The room was not new, not old; the walls and carpet showed some age, showed some wear and tear, but I found it acceptable. I thought the bed was tremendously comfortable, had five pillows with different stuff in them.
The daily breakfast was great, with cooked to order omelettes and just about every option you can imagine including bread, coffee, juice, fruit, yogurt, oatmeal, cereal and danish.
Every evening they have a reception with free drinks. I was astonished, free domestic beer, free house cocktails, free cheap wine. Plus some salty snacks to go along with it, but no real food.
But I would gladly give up the TV, sink, microwave, in fact almost every feature (except the free beer of course :) if they would just give free Wi-​Fi. Hilton, the owner here, has a policy that only frequent fliers get free data, everyone else pays ten bucks daily.