True North Sales and Brokerage

Buyer Beware! My experience with True North Marine was not as excellent as Robin G experienced. If you’d like more information, please do not hesitate to contact me directly at
. Long story short. I found Mr. Caselnova to be extremely responsive, nice, friendly and accomodating before I signed a contract and gave a deposit. After the fact, it became increasingly difficult to contact him or get returned phone calls or emails. The boat I was interested in did not pass it’s survey, so I declined to consumate the transaction. That is when all responses from Mr. Caselnova stopped. It’s going 3 months and he has still not returned my deposit. I originally went to Mr. Caselnova for two reasons. First, he had a boat for sale that I was interested in. Secondly, because on his website he says he specializes in first time buyers and his motto is «because nice matters».
Below is an excerpt from the last email I recieved from Mr. Caselnova.
«you have no idea who you are screwing with. and i do not take threats very well. now that you have decided to be a dick i definitely will not be returning your deposit any time soon and i can make websites too, mine is going to be
and you will be the poster boy for it !»
Again, his motto is «Because Nice Matters». That is literally cut and pasted from his last email to me, if you’d like the full email — please contact me and I’d be happy to forward it to you. I won’t say «do not do business with Mr. Caselnova» but I would encourage you do one of two things if you are considering buying a boat from him … 1) have a lawyer spend a good deal of time going over the P&S contract before giving a deposit 2) don’t give a deposit unless you are prepared to lose it. At this point, dealing with Mr. Caselnova has cost me over $ 2,000 (trip to NY, survey, legal fee’s and deposit) and I am not the proud owner of a new boat. I’ve spoken to other people in the marine business in Long Island and they have said it’s people like Mr. Caselnova that give marine brokering a bad name. According to my dealings with him, I’d have to concur. Buyer Beware!