Keystone Tire & Auto Repair

Best mechanic. Fixed my car after 2 other shops jipped me. The guy is fair and knows his stuff

I have finally found a auto repair shop that is fast, honest and reasonably priced, Keystone in Lindenhurst.
The owner Kevin put 3 new tires and dud my inspection and just so I didn’t get stuck offered me a loaner car so I could work.
Amazing, courteous and a GEM in Lindenhurst.

I was shocked at how I got gouged at Keystone. I was charged $ 112.23×8 = $ 897.84 for ignition coils (just for the parts not including labor). I asked increduously how they could be so much. Kevin’s response was, «we use quality parts». I pulled out computer printouts of what the coils are going for retail, in many instances ¼ of that price … and his coy response was «I’ve been down this road before .» (I’ll bet he has) «Prices are all over the place … we use quality parts».
The highest price anywhere that I was able to find was for Motorcraft (Original Equipment for my car) at Advance Auto for $ 69.99 which would have been $ 560 for all eight … and I found many lower prices.
I understand repair places mark up parts … fine. But this kind of gouging is unethical and unconcionable. When I called Kevin in the morning, and he told me what the bill was likely to be, $ 1400 + tax, his voice trailed off and he hestitatied. Whatever. The total bill was $ 1519 to replace coils and plugs and a couple filters. UNBELIEVABLE.
Keystones motto is «Down the Road from Higher Prices». Unless you’re a gouge victim, I guess.
STAY AWAY. I work hard for my money, and to get burned this bad really hurts. STAY AWAY.
A copy of my bill and a printout of the highest prices for MOTORCRAFT coils I could find is here …
I’m not even sure he used Motorcraft … I’m not sure what he put in there, it could have been one of the cheaper brands that you can get for no more than $ 250/​for the whole set.
The overall experience of asking basic questions of this man has been very bad. He acted like he was doing me a favor to tell me anything, and just flippantly danced around how he charged my double of the highest price I could find for OEM equipment. Shameless.

After going to two other shops I found this one which seemed most trustworthy with my car to fix my brakes. The staff was friendly and the work was done right away. Would definitely recommend this shop to anyone who needs work done quick.

I bring my car here a lot. The guy is nice and knows what he is talking about. Usually pretty quick. However, I feel that lately his services have been getting a little on the high side

Do Not Go Here! Horrible work and even worse customer service. I went here for a routine oil change and they told me I need a new belt put on, which I’m sure I did, so I had them do the work. Three days after it was put on my car it started making all kinds of noise and my power steering was off. I was traveling a great distance but drove with it like that anyway (only because I HAD to). After I had it tightened it still made the noise so I went to another mechanic to look at it and they said the belt they put on was completely destroyed and I needed another one. They couldn’t believe that I told them I just had a new belt put on 4 weeks prior. When I called to tell Keystone that, they didn’t believe me so I sent in all my receipts from them and my other mechanic and asked for them to call me when they receive. Didn’t hear back from them, so I called close to 10 days later. The manager who I spoke to, still was trying to deny it and I never got an apology or any kind of concern. Finally after a long discussion he finally admitted to cover the cost of the work and parts they did and said he would take care of it within a few days. I wasn’t asking for anything extra-​just expenses for what I paid for when I was there. That was OVER 2 weeks ago. Called again yesterday to see what the hold up was, and again he was very lackadaisical and still hadn’t sent out my reimbursement. When I asked it would be taken care of he said he wasn’t sure.
If this was just the problem of the faulty part I would not be posting this, because I’m assuming its not their fault (but they might have done shotty service) but if you want to keep your customers just apologize and take care of it. They run a business based on customers and they need to be giving them good service. They did not do this at all. When you find a service (mechanic, dentist, hairstylist) that you like you tell everyone-​well the same goes for when you get bad service– you REALLY tell everyone. I have told several people who live on the south shore near there to NOT go near this place. And with this I hope to reach more people. Support the good local people who treat you right and avoid the ones that treat you like garbage!