Airoom

I had an architect from Airoom out to my house to consult for an upcoming kitchen remodel we are planning. This is the second company I had out and wanted to have a cost comparison before spending 60 – 70 grand. The architect came out and was extremely pleasant and gave me an initial onsite estimate that was quite a bit lower than the other company. I was very interested in hearing more and told the architect as much. She promised me that she would get back to me in 4 – 5 days or a week at the latest with more specific information and a plan for where she saw the kitchen going.
After a full week, I finally heard back from her, only to be told, that” Airoom will not be a good fit for you” Other than stating that they would not be able to start the project for 90 – 120 days, I was given no explanation.
Never in my meeting did I state an actual dollar amount that I would spend, since I was trying to find out what the project would cost. I stated that I would like the project to start as soon as possible but there was no definite dates stated.
I feel very cheated and would have liked the opportunity to decide if the company was a good fit for me.

I was so disappointed in my experience with Airoom, that ended today. When I started the process, I told their team what my budget was. I was clear ans specific. Their first set of drawings came back about DOUBLE what my original budget was.
Seriously, it was double. after three meetings and 2 months, their final budget (after taking out ¹⁄₃ of the project, in my opinion) they were still roughly 150% of my budget. Marty was called in to talk to me, and really just started rambling about how they could not have known or guessed a budget before putting it all on paper the way they did — «how could they know whether they needed trusses or joists, or stick build the beams.» In addition, he referenced that his jobs are now 30% more than they were last years. In other words, he charges 30% more this year than he did last year.
Let me tell you, Marty, as a consumer with 20+ years working with remodelers and builders, as the expert, you should have known whether or not you would have been in my range IMMEDIATELY. 150% is still not even close. And quite honestly, my budget is significant enough that I am simply surprised. Some people could buy a small house for what my budget is.
You must have more work than you need right now. Good luck to you in the future… your clients should know that they should expect to pay your «business is good» 30% premium…

While I thought I liked Revive (the bathroom part of Airoom), and had a good experience with the sales person initially, I think their tout of free estimate is a big lie. I went through the process with a very nice designer and was told my room would be $ 30,000 — $ 45,000. I said great and paid $ 500 to get the «real» estimate and said I wanted it closer to 30,000K.
When I found out that my minimal list was $ 41,000…So that’s $ 41,000 and I didn’t even get ANY of the things I really wanted. So where did that $ 30,000 fit in? I gave her my minimal wants and then add ons. I was already too high — -so really the estimate should have been $ 40,000-$$ 50,000. At that point, I would have said no and not thrown away $ 500! For nothing!!!
I’d like to know why they keep the $ 500 when the initial estimate was nowhere near the real estimate. You also DON’T get to keep your invoice, pictures or anything. This place is a scam — –they may do good work, but they lie to get your business. What I would like: is my $ 500 back!

The team at Airoom went above and beyond to design my kitchen and supply superior product. The design team has high taste level and really helped me to make choices for my space. I strongly recommend them. This project was in New York and the team was able to use floor plans, photos and phone/​email communication to design and execute a beautiful kitchen. They are pros.
Airoom made the process smooth and worry free for me.
When an issue came up with one of the suppliers delivering the wrong color of a cabinet, Airoom took full responsibility and followed up to be certain the replacement was executed and delivered on a timely basis to that my project was not interrupted.

We used Airoom a while back to do a complete tear-​down and remodel of our bathroom. They helped us turn our old, plain and dated bathroom into a beautiful space with brand new stone tile throughout. Everything looks just like we wanted, down to the smallest details. We’ve had some bad experiences with contractors in the past, so we’re definitely cautious when it comes to these kinds of projects. A major pet peeve of ours is when workers treat the whole house like a dusty construction zone, even though they are only working on one small area. The guys with Airoom were super tidy, laying down tarps and meticulously cleaning up after themselves. They made sure that the whole process was precise, unintrusive, and clean!
Airoom was fast and super professional, but more importantly the work was beautiful and within our budget. We won’t go anywhere else for this kind of work in the future!

Be careful if considering Airoom– they cannot be trusted. I made the mistake of putting $ 5K down for an addition with a promise from the salesman that it would be refunded if I could not get acceptable financing. I had already pointed out that I had investigated financing and what I had been able to find was too costly for me. I was assured that they have their own financing and that it would be better than what I could find elsewhere. No problem! WRONG! Their finance plan was considerably worse that what I had found on my own. I called the salesman to discuss; he said I now needed to deal with their ‘business guy’– he could no longer help me. Long story short– they wouldn’t honor their agreement, in fact denied having made it. Getting shuffled from one person to another; they are thieves, pure and simple. There are trustworthy companies out there– why deal with people like this?