Sprint Store By Wireless Lifestyle

My fiancé and I visited this store on Sunday, March 21^st. We were getting new plans, new phones, and I needed help getting my pics off my old broken phone onto my iPad.
If not for the really long amount of time it took to get our plans and phones changed over they’d get a 5 star from me. But Raymond, Eddie and Miguel kicked some serious butt when it comes to customer service!
Miguel worked every trick he knew to get my pics off of my broken phone and he figured it out.
Eddie worked tirelessly to go over our different options and made sure we understood our new plan and advised us on accessories.
Miguel pitched in and helped when the process started exceeding the time we had available.
These guys know their jobs and took the time to make sure we got the best results. Great job, guys!

I am a Blackberry owner that has had major difficulties finding service help for it. I work next to one of the largest Sprint stores in the Loop with a large service center, and not one employee could recall how to help me service, or trouble shoot, my «Crackberry». Frustrated I walked into the Lincolnshire Sprint Store, on my way home, and was kindly greeted. When I pulled out my Blackberry to explain my problem, the familiar look of (Oh no, its a BB~out of our «wheel house») was all over their faces. Yet, Oleg stepped right up to help me trouble shoot and ultimately solve my problem. Oleg, you get the «Best in Class» award from me! As a side note, I live close to this store and before having met Oleg, I have always found the rest of their staff (and management) very helpful.

I got great service at this sprint location. Angel fixed my phone, and even gave me a free battery! There was no waiting, and great professional service.

I was skeptical about switching from Verizon but Oleg at sprint made the transition much easier for me and my wife! The process was very quick! The customer service we received was so much better than Verizon. I hate waiting over 30 minutes at Verizon just to ask a few questions. At sprint we were greeted right away and really felt valued as customers. I would recommend this sprint location to anyone thinking about saving money on your phone bill!

I went in this morning with a very annoying problem with my new Galaxy.. I read the reviews of this location and was not looking forward to my appointment.. I walked in and I was instantly greater and asked what could be done for me. I explained the problem, a ticket was written and the phone was handed to a tech. I was called up within 20 minutes and the problem had been solved! From the guy who met with me first, to the tech who worked his magic, I was treated as any customer would like to be.
Way too many people use this platform to gripe about not getting their butt kissed. get over it and if you need good service, head over to 900 milwaukee…

It’s funny to me how the majority of the ratings for Sprint stores in the Northwest suburbs are almost exclusively 1-​star ratings. This is another one of those, as my experience with this particular location was TERRIBLE.
I went in to get a new phone, as I was eligible for an upgrade. Despite the lack of phones at this location, I was finally able to procure a LG G3. However, getting the phone was a process in itself, as the salesperson didn’t seem to know all of the details regarding plans, eligible phones, payment options, etc. She continuously had to ask another associate about things both during the consultation and during the process of setting my new phone up.
The worst part was that she told me that because I was purchasing an LG phone, I could get an LG tablet for free. But as the old adage goes, «if it sounds to good to be true, it probably is,» and alas, after reviewing our new contract, we noticed that the new tablet was costing me about an extra $ 400. Yeah, call me crazy, but that’s not free.
Even worse, Sprint charged us a $ 75 restocking fee… for a mistake THEY made. Ridiculous.
I don’t know if there is a regional manager in charge of these locations, but if there is, Sprint should DEFINITELY consider retraining this person on how to effectively hire, train and run stores. If I was Sprint, I would be embarrassed to be associated with these branches.

Doesn’t answer phone, voicemail full. Terrible customer service ignoring me and other customers. Very low inventory, my wife and I walked out it was so bad.

Horrible service. I’m a long time sprint customer and have gone to this store 3 times trying to change my plan and get a new phone. They only have 1 or 2 people helping customers. After waiting more than 30 minutes 3 times I gave up. Then I tried to go to their Deerfield store. There were 3 associates available there, but they didn’t have the phone! Don’t use this company’s stores! Just check out their other reviews.

Prior to travelling to this Sprint store I had called inquiring about their prices, plans, phones, etc. I was interested in changing service providers for my family. I was given basic information on phones and before we hung up I had asked if there were any hidden fees, up-​charges and so on. The man insisted there was none. I went to the store and requested the man who had helped me on the phone. He began showing me the phones and we reviewed their plans. Everything was increased — everything. My bill was going to be close to $ 100.00 more for the same plan & phones we discussed on the phone earlier in the evening.
I left within minutes of arriving. I hate being misled — or rather, lied to.

This store is the worst. I brought my phone in the other day with reception problems. It is less than a year old. They talked me into paying for an antenna to get it fixed the same day. After the repair I tried making a call at their counter & the phone call failed due to lack of reception. The repair guy muttered something about bad reception in the store. He said «leave & it should work fine». I knew that was BS. I have had little to no reception since the repair. Sprint is sending out a new phone & yet this store refuses to refund my money. Ridiculous!

I have been the Sprint customer for 1 & ½ years. I was a US cellular customer, but I wanted to buy an iPhone. I have had nothing but grief from Sprint. Dropped calls and connections where I could barely hear anyone was a common problem.
I’m writing this review of this particular sprint store, however.
My iPhone is damaged, I walked into the store and try to get some help. The man behind the counter said:“what you need?“and never looked up, because he was busy typing into a computer the entire time I tried to talk to him.
That man offer me the most, I don’t care at all about helping you, attitude I’ve ever experienced in any retail store.
Either I pay $ 600 to get a new phone or too bad, was the attitude. Just give us $ 350, and you don’t have to work with us anymore.
The joke is, I drove the extra miles, just so I could go to a Sprint company store, not an authorized dealer.
I think it’s time that I got myself away from ever dealing with the Sprint company. They know they don’t have towers that work in the North Shore area, yet.
I guess I just needed to get my misery off my chest, and I don’t think it’s worth driving a block or to across the street to do anything with Sprint company.
The un gentleman turned out to be the store manager.

pleasant people working here, but I wish they answer their phone line… this is NOT a very good business practice if the announcements states «mail box is full», this goes on for days and days… their explanation was that the phone units need replacement… REALLY???. they should be more attentive to their customers needs.

I’ve been a customer with voicestream (t.mobile) for at least ten years and satisfied. The other day my friend (sprint customer) took me to this sprint store and I was truly impressed with the attentiveness of the rep. Chris and their service department. My friends phone had been giving her problems and they didn’t fix it or tell her to come back so they could send it out to fix it… they gave a brand new phone and made sure she was happy.
I had a similar problem with t-​mobile and I didn’t get that treatment. I waited a week and still had issues. So I talked to Chris and switched providers and got the new evo. I couldn’t be happier with the whole experience. Bye bye t-​mobile… I recommending this facility to all … a +