Advocate Condell Medical Center

Last night, I spent a few hours at Condell’s ER for my youngest kiddo with a hell of a fever that wouldn’t quit. I’d give more stars off the bat if it wasn’t for the parking. Holy hell, the parking is awful here. At 7pm, I drove around with a screaming infant in the back seat looking for parking. I couldn’t find any in the ER parking. I had to park further away and walk through the main entrance to the ER again with a screaming, unhappy infant.
After checking into the ER, we fortunately didn’t have to wait long for triage. There’s a separate pediatric ER connected to the main one. My kiddo had his vitals looked at and history given fairly quickly. After that, we were seen by a couple of nurses and a doctor. Over the course of a couple of hours, we were given an assessment of needing an X-​ray to rule out pneumonia and an RSV swab. The x-​ray thing for babies is Medieval. It’s safe to say that I was just as traumatized by it as my infant. We waited for results while my tired guy cried and eventually got to sleep for a bit.
By 10:30pm, we had a diagnoses with his fever dropping enough to be able to go home. Luckily, we have an appointment today to see his regular doctor as a follow up. For a first time here, it was an alright experience. The pediatric ER and their staff were great and through. Just wish that the parking didn’t suck so bad.

I went through the cardiac rehab program at Condell for 12 weeks. The program was an excellent program to get myself strong and healthy after a stent. Each and every staff member was super friendly, humorous, motivating, knowledgeable, encouraging, and caring. They made it fun and at the same time monitored our hearts carefully. I looked forward to every visit knowing that with their guidance I was getting stronger each and every visit. It was great to finish the program knowing I was healthier than when I started but I will miss this special group of people that run the Cardiac Rehab Program. To all of you, THANK YOU!

This is an excellent hospital in the far north burbs! The treatments are state of the art. The staff is super friendly and professional. The quality of service is top notch. The accomodations are clean and comfortable.
I’ve been here twice with my husband for surgery and I’m amazed by the sheer efficiency of the people assigned for treatment: attending physicians, surgeons, nurses, patient care advocates, dieticians, nurse managers, respiratory therapists, etc. They’re incredible!
Oh, and there’s a Starbucks in the gift shop with some great soups, salads and sandwiches. Free valet parking. I hope you don’t have to go to the hospital, but if you must, don’t hesitate to use Advocate Condell.

Brooke is an amazing phlebotomist! She took my blood quickly and painlessly by thinking outside of the box.

Bad experience with the ER. I know they can do better. There are good people there but the few bad ones ruin it.

I was at condell for some test including X-​Rays. I had the best X-​ray tech ever her name is Cecilia, just awesome.

The review is for Dr. Hussain in the ICU-​only. (The nurses were wonderful.) If you ever have the misfortune of ending up in this intensive care unit, I hope you never have to deal with this man. ZERO bedside manner. Obviously, I am not going to care for anyone who tells me «there is nothing we can do» within moments of getting into the room to see my (suddenly ill, 57 year old) father. HOWEVER, Dr. Hussain has the personality of a box of hair and seems to have no knowledge or interest in dealing with frightened family members, who are alive. He spoke about my father in past tense, everything was very matter of fact-​spoken to us like we were giant idiots for not knowing what was going on. When we asked, «wait, are you saying he is going to die tonight?», Dr. Hussain raised his brows and looked appalled that we could be so foolish to question such a thing. «Well, of course. With the type of infection he had. He had pneumonia… blah blah blah.» A) HAD? Why are you talking like that when he is there in front of us with his heart beating? By the way, WHAT? He didn’t have pneumonia yesterday when he was at the doctor’s office. B) What infection? Maybe you should have opened with «we found an infection»? C) We asked to see another doctor; of course he shook his head like we were morons and never sent anyone else to speak with us. I don’t care how smart you may be, Dr. Hussain, but if you don’t know how to interact with people who are alive, then you probably shouldn’t have a job working with people at all. Zero stars for you.
My father did die that night, hours later. Dr. Hussain was right about that, but the doctor never came back to the room, to check on us or my dad, never really offered an explanation, and never really seemed to try to do anything to save him. My father’s body was sent to Northwestern for an autopsy at the urging of his primary doctor. Hopefully I will have some answers with the results.

My daughter was brought here via ambulance with a dislocated knee. She injured it in school, during gym. he attended to her took an x-​ray put her in a splint and sent her home. I asked about pain medicine. The doctor said advil should be sufficient. after coming home she was in excruciating pain. I called back to the emergency room and they told me there was nothing they could do because the doctor who saw her was no longer physically there. I contacted her primary care doctor who said that condell had to arrange any additional treatment because they were the ones who saw her. Condell refused to assist. My primary care doctor ended up taking care of us and getting my daughter medicine as she needed. giant waste of money and I will fight it every step of the way. Unhelpful, unwilling to assist and a giant waste of $$$

My mom was in the west tower and I can’t say enough good things about the staff. They were wonderful to her and super nice and compassionate to me. The new rooms are spacious and clean. She has been in cook and lake county hospital and non compare to the quality of Condell.

This place is a joke for their level of skill on diagnosis and patient billing-​I hope no one ever has to deal with the business dept either-​I am still trying to talk with someone in that dept after 2 weeks of leaving messages no one answer the phone and don’t return calls.800−822−1322 What a useles disgrace for a er hospital, after me er visit I went to see a doctor and he said he didn’t agree with the er doc and prescribed new meds cured in 2 days thank’s for nothing but a stupid bill Condell.

I was very impressed with everything when I was there in July I went in through the ER I had just had surgery the Wednesday before ny ER visit for my knee… I started having pain that wasn’t normal I was taken in about 10 pm by family I was seen immediately the nurses and staff were amazing the only thing I waited on wad the ultrasound to check for a blood clot bc a pregnant lady came in by ambulance with a problem I didn’t mind waiting… I did have a blood clot and I was admitted for 3 days to be watched… It was amazing the nurses and pcts were very attentive it was very clean updated and beautiful I loved the private rooms as well… I would definitely recommend them!!!

I think the ER doctor I had was amazing… but once I had to be checked in, it all went downhill from there. The doctor on call for my problem said the next morning the reason he DIDN’T COME IN WHEN CALLED AT MIDNIGHT was because, «I was with my family asleep — and I don’t like calls at midnight.» So, I got to stay in pain all night and most of the next day until he could fit me in for surgery. I think this new breed of «banker doctors» are in for a rude awakening when they will require an emergency and the doctor doesn’t want to come in.
Everything went downhill after the initial ER doctor. Once I was released… I sat waiting for an hour for a «wheelchair» to leave, which they say is a legal requirement. I finally walked out on my own. THREE DAYS LATER… they called and asked where I was!
On the medical alert bracelet I just ordered… it says, :Take me ANYWHERE but Condell Hospital!”

Condell immediate care in Gurnee Illinois is anything but IMMEDIATE. I called the main number on a Tuesday at 2pm and got a voicemail informing me of the hours of the IMMEDIATE care center. Informing me they are helping other people and to leave a message. Leave a message, I need IMMEDIATE CARE. As I drove to the Gurnee IMMEDIATE care center I continued to call and continued to get the same voicemail to leave a message. I finally left a message of my condition and I was going to be at the IMMEDIATE Care center in about 15 min. When I arrived 4 nurses were sitting behind the window eating. Really too busy to pick up the phone or return my message. Week later I STILL have not received a return phone call for the message as requested I left.

Most of the staff here has been fantastic. There has not been one person that seemed annoyed with me asking where to go, or what is going on. Great staff and Doctors.

I was really surprise by the reviews listed here. Maybe it is just the ER. My mother had surgery just two days ago. The surgery turned out more complicated and took a few hours longer but they accomplished what was needed.
She spent an extra day in intensive care just to watch her more closely.
She’s doing great. The nurses have been outstanding and I would recommend this hospital to anyone.
My husband also had a quadruple by pass a few years back and the staff was outstanding!

I would just check out the pricing of everything before you accept anything at the walk-​in clinic associated with this place. They charged me $ 200 to just come in (new patient lvl), then $ 300 for the ice pack I went home with. The total bill for one X-​ray and an ice pack was just over $ 1000. (no exaggeration)

Last night, I brought my Fiancé to the ER… The Dr. upon entering the room did not even introduce himself asked why didn’t we see our primary physician off the get go. I’m sorry but we as citizens go to the emergency room for care, not to get grilled about health care practices.
We arrived at 7:30pm and did not leave until 4:00am just for the Dr. to say your okay, go home. We stopped at an immediate care affiliate who wrote a prescription and told us to go to the ER because there may be more than on the surface. In all we left with the Dr. not saying anything about the next step, what to expect next, basically nothing.
We felt taken advantage of, discouraged, and wrong. This is the care to expect from a medical facility? No one deserves the treatment we received.
You can expect further complaints and follow up.

I was diagnosed with thyroid cancer at this hospital in August 2012. I had surgery and radiation therapy regulated through this hospital and every visit I felt cared for and welcome. I live in the city now and have had to go to closer hospitals for a couple follow up scans and procedures, and realized just how much I took for granted Condell’s cleanliness, friendly service and care. Therefore, even though it is an hour drive from my apartment, I choose to go to Condell any chance I can, for my appointments and procedures. I know what to expect, I know they will deliver and I know I will walk out feeling cared for.

BAD, BAD, BAD ER service.
Went there today for non flu reasons… ER was packed full of sick Flu ridden people. They did nothing to seperate the the sick and contagious from the non flu ridden.
Tons of people were clearly abusing the I have chest pains form to seek immediate treatment even though they had the flu. Initial registration was slow and non friendly. They were informed of my great pain but made no effort to make me comfortable or even seemed to care.
Sat for 35 minutes and saw others go in before me that got there well after me. I left and I never intend to go back.
I went to Lake Forest where I was treated with dignity and respect for my injury.
As far as I’m concerned Condell ER is a Level 0 trauma center. FAIL!!!

I had always heard bad things about Condell, and to be honest was afraid to go there due to its reputation. I believe that reputation is quickly turning around, maybe due to it becoming part of Advocate health.
I’ve been sent here 3 times in the past month for blood work. Each time I was assisted immediately at the registration/​check-​in desk. The ladies were all friendly and quick. After waiting at most 15 minutes, I was taken back into the lab area to get my blood drawn. Each time I had a great phlebotomist — super quick and SPOT ON in getting a vein. There’s nothing worse than getting someone who can’t get a vein (UGH) — but these guys were GREAT! I had a different person each time, and they were all super friendly and very good at what they do.
They’re very cautious. They make you recite your name and date of birth to ensure they’ve got the right patient, and they compare it to the paperwork as well as your wrist band. That’s a nice feeling that they’re trying to be so cautious, and I appreciate that.
The building in itself is very nice and bright and clean. When you first walk in there’s a beautiful water-​fall with a granite background. Very pretty. It smells nice and clean. The furniture is comfortable. There’s lots of windows.
There’s lots of parking. The drive to get into the parking area is kind of confusing — but whatever. Once you figure it out it’s ok. They have valet, too.
Overall I think my opinion of this place is changing. Which is great. Yay for them! I’ve always been a fan of Advocate, as I’ve gone to Good Shepherd in Barrington all my life (34 years, don’t tell).